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Getting a refund for a purchase from Playstation

  • 01-11-2018 3:55pm
    #1
    mrcheez
    Registered Users, Registered Users 2 Posts: 14,080 ✭✭✭✭


    Has anyone had any success getting a refund for a purchase on PSN?

    How did you get in contact with them?

    Chat seems to be down, forums don't work, and the Twitter staff aren't any help and just direct me to an article saying "use chat or forums"


Comments

  • #2
    gimli2112
    Registered Users, Registered Users 2 Posts: 13,411 ✭✭✭✭gimli2112


    https://www.playstation.com/en-ie/get-help/help-library/store---transactions/payments---refunds/playstation-store-cancellation-policy/

    I've heard it's not easy but they make it sound so on their website.


  • #3
    mrcheez
    Registered Users, Registered Users 2 Posts: 14,080 ✭✭✭✭mrcheez


    I managed to get a refund by contacting them on the Chat.

    Curious though they said "please uninstall the game".. does that mean the game is still playable after the refund?

    I won't find out till I get home tomorrow ... even still I don't think I can play the game anyway as I was getting mad headaches from it in my PSVR headset.


  • #4
    Retr0gamer
    Moderators, Category Moderators, Computer Games Moderators Posts: 52,400 CMod ✭✭✭✭Retr0gamer


    I filled out a firm from their website and git a refund for metal slug collection as it's a complete disgrace. Wasn't entitled to a refund because my excuse didn't agree with their t and c but they gave me one in good faith.
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