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Voicemail blocked

  • 30-10-2018 7:52am
    #1
    razzler
    Registered Users, Registered Users 2 Posts: 123 ✭✭


    Hi, my voice mail has been blocked, tried access it from abroad last July and got the pin wrong. Trying to fix it but automatic service doesn't recognise my number or account number. Finding it impossible to talk to get put through to talk to a real person. Can you help?
    I can send you my number and account number privately. Thanks, Jennifer.


Comments

  • #2
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi Jennifer,

    If you could PM me with your account details I will look into this for you.

    Thanks,

    Sarah


  • #3
    razzler
    Registered Users, Registered Users 2 Posts: 123 ✭✭razzler


    Hi Sarah, any news on this? I PMed you the info, thanks, Jennifer.


  • #4
    razzler
    Registered Users, Registered Users 2 Posts: 123 ✭✭razzler


    razzler wrote: »
    Hi Sarah, any news on this? I PMed you the info, thanks, Jennifer.

    Again, any progress on this?


  • #5
    razzler
    Registered Users, Registered Users 2 Posts: 123 ✭✭razzler


    Anything??????


  • #6
    razzler
    Registered Users, Registered Users 2 Posts: 123 ✭✭razzler


    Can another rep look at this issue for me? I don't know where Sarah's gone. Thanks.


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  • #7
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    Hi there

    We received confirmation that there were some issues with voicemails which affected some Bill pay customers which has now been resolved.

    -Kyle


  • #8
    razzler
    Registered Users, Registered Users 2 Posts: 123 ✭✭razzler


    Hi Kyle, when I dial 171 I still get the message that access to my mail box has been blocked and to contact customer service. But when I try to call my phone and account number is not recognised co I don't get put through to talk to someone. Please help.


  • #9
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    razzler wrote: »
    Hi Kyle, when I dial 171 I still get the message that access to my mail box has been blocked and to contact customer service. But when I try to call my phone and account number is not recognised co I don't get put through to talk to someone. Please help.
    Hi razzler, 

    I've responded to your PM there now. 

    Thanks 

    Tracey 


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