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Letter of Blacklisting

  • 17-10-2018 2:55pm
    #1
    fiverfriday
    Registered Users, Registered Users 2 Posts: 194 ✭✭


    Hi there, 

    I reported my phone lost last week and am awaiting a letter of blacklisting to go through my insurance. 

    I still haven't received anything over a week later and hence I still have no phone. 

    Can you please help?


Comments

  • #2
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    fiverfriday wrote: »
    Hi there, 

    I reported my phone lost last week and am awaiting a letter of blacklisting to go through my insurance. 

    I still haven't received anything over a week later and hence I still have no phone. 

    Can you please help?
    Hi there fiverfriday

    Would you mind confirming who you were dealing with that confirmed that you will receive a letter?

    -Kyle


  • #3
    fiverfriday
    Registered Users, Registered Users 2 Posts: 194 ✭✭fiverfriday


    eir: Kyle wrote: »
    fiverfriday wrote: »
    Hi there, 

    I reported my phone lost last week and am awaiting a letter of blacklisting to go through my insurance. 

    I still haven't received anything over a week later and hence I still have no phone. 

    Can you please help?
    Hi there fiverfriday

    Would you mind confirming who you were dealing with that confirmed that you will receive a letter?

    -Kyle
    Hi I was dealing with a online EIR chat team - I have a reference number if that any use?


  • #4
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    fiverfriday wrote: »
    eir: Kyle wrote: »
    fiverfriday wrote: »
    Hi there, 

    I reported my phone lost last week and am awaiting a letter of blacklisting to go through my insurance. 

    I still haven't received anything over a week later and hence I still have no phone. 

    Can you please help?
    Hi there fiverfriday

    Would you mind confirming who you were dealing with that confirmed that you will receive a letter?

    -Kyle
    Hi I was dealing with a online EIR chat team - I have a reference number if that any use?
    Hi there fiverfriday

    Thank you for confirming. I would suggest contacting Webchat then directly as they will be able to see who you were dealing with an escalate immediately to their TL

    -Kyle


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