Cafe Owner Tells Customer to Drop Dead!

anewme

Did anyone hear this on Liveline?


A woman called in to complain about the price increase in a stir fry that was dressed up as a vat rate change, and it went downhill from there!

If not, you should listen back to the Podcast.

Pelvis

Who'd have though the Coffee Club in Tullamore would serve.... stir fry.

anewme

He actually put it up on the menu board today as drop dead gorgeous stir fry ....

qo2cj1dsne8y4k

Cafe was hopping today

Grayditch

Ok, who had a tenner on White Moose Café?

SCOOP 64

anewme wrote: »

He actually put it up on the menu board today as drop dead gorgeous stir fry ....

Ha, seems like a complete misunderstanding.

Samuel T. Cogley

More 'customer service' establishments need to start being a bit more frank with people. It might result in there being less wagons.

jobeenfitz

Ya, heard it. The customer questioned owner about €2rise in meal. He (the owner) told her it was because of VAT rise, according to customer.

Now I don't know who's telling the truth but I have an opinion after hearing the discussion. The owner sounded like an ignorant, mean chancer. The lady's point was "the VAT rate rises on Jan 1st.

Stark

As someone whose granny is dead, I find his comments totally offensive and am prepared to start a Twitter meltdown over it.

anewme

A comedy script writer could not have written that.

it was hilarious.

orourkeda1977

Samuel T. Cogley wrote: »

More 'customer service' establishments need to start being a bit more frank with people. It might result in there being less wagons.

I thoroughly enjoyed it. It boggles my mind to think of how many times I've felt like doing this and have had to bite my lip.

Wheety

Probably saw the publicity that the White Moose Cafe guy gets.

Wouldn't surprise me if the whole thing was a set up.

I'm saying that, having not listened it 😂

QuintusFabius

When was it ? today's liveline ?

anewme

QuintusFabius wrote: »

When was it ? today's liveline ?

No it was on the podcast from yesterday.

Think I'll listen again. It was that good.

kneemos

The podcast.

https://cdn.rasset.ie/manifest/audio/2018/1010/20181010_rteradio1-liveline-vatincreas_c21446212_21446216_261_/manifest.m3u8

QuintusFabius

kneemos wrote: »

The podcast.

https://cdn.rasset.ie/manifest/audio/2018/1010/20181010_rteradio1-liveline-vatincreas_c21446212_21446216_261_/manifest.m3u8

Thanks , but thats a 215 byte file ... doesn't work, anyway I found it ...

http://www.rte.ie/cspodcasts/media.mp3?c1=2&c2=16951747&ns_site=test&ns_type=clickin&rte_vs_ct=aud&rte_vs_sc=pod&rte_mt_sec=radio&rte_vs_sn=radio1&rte_mt_pub_dt=2018-10-10&rte_mt_prg_name=test-liveline&title=VAT%20Increase%20-%20Budget&c7=http%3A%2F%2Fpodcast.rasset.ie%2Fpodcasts%2Faudio%2F2018%2F1010%2F20181010_rteradio1-liveline-vatincreas_c21446212_21446216_232_.mp3&r=http%3A%2F%2Fpodcast.rasset.ie%2Fpodcasts%2Faudio%2F2018%2F1010%2F20181010_rteradio1-liveline-vatincreas_c21446212_21446216_232_.mp3

kneemos

Liveline is a surreal experience.

Drop a line, I'm itching for controversy.

aluminium

Best radio in a long time.

I wonder will it be played back on Sat. morning.

The business man generally is set up as a bad person, just by appearing on the program. This man was aware of that and while I might disagree with his customer skills, he took no prisinors.

Joe called him and he called Joe.

Anyone know if the woman got her two euro back?

Cessna_Pilot

#I believe him

meeeeh

I manage to avoid Joe Duffy almost completely but oh played it to me this morning. It was complete drivel and I actually gave up before the interesting stuff. What donkey calls national radio to complain about 2 Euro price increase in a small town cafe?

anewme

The Facebook whingey brigade are putting negative reviews on his page despite not having eaten there.

Underneath their whinging he just replies each time....drop dead.

He's really ripping the p out if them.

I though the customer came across poorly. She was passive aggressive going on liveline in the first place trying to point score and he'd just had enough.

doolox

....Two unconnected individuals rang in to try and attack the cafe owner and got more than they bargained for.

I was very amused that the owner did not back down but went for them bullheaded and took no prisoners. As the son of a former ( and now dead ) small business owner who had no choice but to take s**t from snotty busybodies and self righteous rule-bound and obnoxious creatures like these I was delighted to see the lion bite back for a change. The world is too full of toadying cowards who have too long taken nonsense from unqualified and improvident dullards who would have trouble making money and a job on their own and depend on government and privilege to keep afloat in these demanding and competitive times.

It was great to see the negative backbiters get their just desserts for a change.

kneemos

doolox wrote: »

....Two unconnected individuals rang in to try and attack the cafe owner and got more than they bargained for.

I was very amused that the owner did not back down but went for them bullheaded and took no prisoners. As the son of a former ( and now dead ) small business owner who had no choice but to take s**t from snotty busybodies and self righteous rule-bound and obnoxious creatures like these I was delighted to see the lion bite back for a change. The world is too full of toadying cowards who have too long taken nonsense from unqualified and improvident dullards who would have trouble making money and a job on their own and depend on government and privilege to keep afloat in these demanding and competitive times.

It was great to see the negative backbiters get their just desserts for a change.

There's a thing called PR in fairness.

Hitman3000

Sounded like a set up to me. Know the cafe, nice food at a reasonable price. The owner is also known as Texas Tom due to owning a dept store in the town with the name Texas ( he had another in Athlone with same name, recession killed them) he was always good at self promotion.
Enjoyable listen even if it was an extended advertisement.

lertsnim

How does this bull**** end up on national radio?

Hitman3000

lertsnim wrote:

How does this bull**** end up on national radio?

Worse crap than this has been on "Whineline".

doolox

I worked for two sets of managers.

One set were blunt, demanding and had little or no finesse or filters. If you did a good job you got a brief word of thanks and things moved on. Bad work was instantly criticised and everything was watched closely.

The other set tried to be everyones friend, they were diplomatic to a fault, people in delicate and difficult situations were let away with murder to avoid accusations of discrimination, violations of health and safety etc. The real colours would come through when reviews were conducted and the results I would get from these two faced "professional and PR conscious managers was often worse than the reviews I would get from the blunt speaking hard cases I had to work for.

Worse still was the way that vocal and dominating employees would get better reviews by threatening HR or outside legal action on these weak managers than the reviews and appraisals handed out to meeker and more easily intimidated staff.

I would prefer to work for a blunt and straightforward manager any day over the present breed of two-faced smiling but backbiting vipers that inhabit many management roles in todays workplace.

Omackeral

anewme wrote: »

The Facebook whingey brigade are putting negative reviews on his page despite not having eaten there.

The very worst of society summed up there. Absolute scuzzbuckets. Sheep. The FB crowd are unreal. Any time there's a ''sighting'' of a white van (it's always a white van) attempting to abduct a child it's nearly always a poorly constructed post by a full-time mammy type with zero else happening. They're the lowest common denominator and the exact sort that would go after a business in the comments just because they've fcuk all else to do while they're waiting for their Candy Crush lives to reset.

PandaPoo

Jesus that woman was a wagon. So what if you were told it was a vat increase, so f*cking What?? He can put his prices up if he wants and doesn't have to tell you why. I deal with customers like this weapon every damn day and I have to smile and be polite. Well done to Tom, he should have told her he rubbed his balls in her stir fry and hung up.

kneemos

PandaPoo wrote: »

Jesus that woman was a wagon. So what if you were told it was a vat increase, so f*cking What?? He can put his prices up if he wants and doesn't have to tell you why. I deal with customers like this weapon every damn day and I have to smile and be polite. Well done to Tom, he should have told her he rubbed his balls in her stir fry and hung up.

A lot of businesses think they're doing bloody favour.

PandaPoo

Someone posted this on facebook. It was his menu board today

Mebuntu

Well done, Tom. At long last someone with the guts to go on air and tell these always-feeling-entitled nothing-better-to-do women where to go. It was worth the long listen just to hear it.

Liveline is actually a good program much of the time highlighting matters that really do affect people but allowing this sort of nonsense "complaint" to be broadcast lets it down.

Peatys

Omackeral wrote: »

The very worst of society summed up there. Absolute scuzzbuckets. Sheep. The FB crowd are unreal. Any time there's a ''sighting'' of a white van (it's always a white van) attempting to abduct a child it's nearly always a poorly constructed post by a full-time mammy type with zero else happening. They're the lowest common denominator and the exact sort that would go after a business in the comments just because they've fcuk all else to do while they're waiting for their Candy Crush lives to reset.

https://www.youtube.com/watch?v=L-gbacsUKpc

mikemac2

Hitman3000 wrote: »

Sounded like a set up to me. Know the cafe, nice food at a reasonable price. The owner is also known as Texas Tom due to owning a dept store in the town with the name Texas ( he had another in Athlone with same name, recession killed them) he was always good at self promotion.
Enjoyable listen even if it was an extended advertisement.

And yet when Duffy asked if he had a business failure he denied it and claimed he was a succusful businessman

meeeeh wrote: »

I manage to avoid Joe Duffy almost completely but oh played it to me this morning. It was complete drivel and I actually gave up before the interesting stuff. What donkey calls national radio to complain about 2 Euro price increase in a small town cafe?

It wasn’t about a €2 increase, she repeated that several times. It was about Vat increasing in January and poor mouth business owners jacking up prices now and calling it Vat

qo2cj1dsne8y4k

mikemac2 wrote: »

It wasn’t about a €2 increase, she repeated that several times. It was about Vat increasing in January and poor mouth business owners jacking up prices now and calling it Vat

It was about two euro though, she tried sully the name of a business for two euro. He doesn’t owe anyone and explanation when he raises his prices. I frequent the cafe regularly myself and even with the 2 euro increase the stir fry is still competitively priced in line with other businesses in the town

NewbridgeIR

Great to see a business owner fighting back.
I remember being out for a pint with the guy in the flat beside mine. He was a manager in Easons. It was 1991. He came out with a line that has always resonated with me.

“The general public are <snip>.”

RayCon

NewbridgeIR wrote: »

“The general public are <snip>.”

Thankfully it's been decades since I had a job dealing directly with the public but from my past experience I can confirm the above statement.

Omackeral

NewbridgeIR wrote: »

Great to see a business owner fighting back.
I remember being out for a pint with the guy in the flat beside mine. He was a manager in Easons. It was 1991. He came out with a line that has always resonated with me.

“The general public are <snip>.”

"Hell is other people" -Sartre

whisky_galore

Whingebag radio. Which is why I avoid it like the plague.

Riskymove

Ailani Steep Swine wrote: »

He doesn’t owe anyone and explanation when he raises his prices.

I agree, but if that is the case why did he say it was due to the VAT rise?

facehugger99

What a joke that money is taken from people and used to fund programs such as this on the national broadcaster.

Some awl biddy whinging about €2, facilitated by a windbag being paid hundreds of thousands out of the public purse.

Liveline does nothing more than encourage cranks and moanbags by providing them a platform to air their bladderings.

That we have to fund this bolloxology is the real scandal.

Gimme A Pound

Good on him. Sick of vindictive, self entitled pieces of **** pretending they're always right and businesses are always wrong. It's mostly the other way around.

ednwireland

i can understand why he might have put it up if he wasnt sure when the rises where coming in, if revenue audit you and you arent charging the correct vat then you still have to pay it.

although a better course of action for the owner would have been " sorry honest mistake , thought the rises were immediate , have afree coffee next time your in"

2smiggy

Omackeral wrote: »

The very worst of society summed up there. Absolute scuzzbuckets. Sheep. The FB crowd are unreal. Any time there's a ''sighting'' of a white van (it's always a white van) attempting to abduct a child it's nearly always a poorly constructed post by a full-time mammy type with zero else happening. They're the lowest common denominator and the exact sort that would go after a business in the comments just because they've fcuk all else to do while they're waiting for their Candy Crush lives to reset.

magnificent !!

meeeeh

mikemac2 wrote: »

It wasn’t about a €2 increase, she repeated that several times. It was about Vat increasing in January and poor mouth business owners jacking up prices now and calling it Vat

It was about her thinking how smart she was and how she found him out and she had to advertise that to the nation. If a normal person thought a business is ripping them off for 2 Euro they just wouldn't return.

Patrick2010

So the generous consensus here is that Tom is a great man, businesses can charge whatever they like and if someone complains tell a blatant lie that its due to the VAT rise. Tell your customers to stick their complaints up their arse and drop dead and enquire if they're on drugs or leechers.
If we get poor customer service its because we put up with characters like Tom or the ones quoted above who believe the public are spastics.

Timberrrrrrrr

NewbridgeIR wrote: »

Great to see a business owner fighting back.
I remember being out for a pint with the guy in the flat beside mine. He was a manager in Easons. It was 1991. He came out with a line that has always resonated with me.

“The general public are spastics.”

I see your general public and raise you drunk general public!

Feisar

Patrick2010 wrote: »

So the generous consensus here is that Tom is a great man, businesses can charge whatever they like and if someone complains tell a blatant lie that its due to the VAT rise. Tell your customers to stick their complaints up their arse and drop dead and enquire if they're on drugs or leechers.
If we get poor customer service its because we put up with characters like Tom or the ones quoted above who believe the public are spastics.

See post above yer own, just vote with your feet. No need to go contacting the national broadcaster.

I do see similar drivel in the UK papers, Tesco charged some woman £20 for a loaf of bread. Simple labelling error, no need to go running to some rag having a slow news week.

iamwhoiam

This weekend I was overcharged by a hotel . I politely pointed out the charge and the owner politely investigated why the charge was made . He didn't shout or roar but looked into it and explained . He was wrong and I was right and he listened and understood my reasoning
I got my €15 back and it was done politely . I will be back to that hotel but will not be eating a fry in a restaurant where an owner speaks to customers like he did

meeeeh

Patrick2010 wrote: »

So the generous consensus here is that Tom is a great man, businesses can charge whatever they like and if someone complains tell a blatant lie that its due to the VAT rise. Tell your customers to stick their complaints up their arse and drop dead and enquire if they're on drugs or leechers.
If we get poor customer service its because we put up with characters like Tom or the ones quoted above who believe the public are spastics.

I don't know what he us like, I don't know what food is like there and I don't know if it's good value. What I do know is that there are other ways to show your dissatisfaction than going on Liveline and try to destroy business with whingfest about 2 Euro price increase. What does it matter why he raised prices, maybe his overheads are too high, maybe he wanted higher profits, maybe staff need to be paid more to be retained? However some windbag has no problem going on national radio trying to destroy business and get those who work there out of job because of her ego. It's completely disproportionate when normal thing to do would be not to eat there.