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Last Week's Top Five Queries (Week Ending 01.10.2018 - 07.10.2018)

Irish Water: Alex M · 2018-10-08 16:30:37

1. Can you accept addresses for reports of Hosepipe ban breaches under data protection laws? Irish Water has authorised personnel on the ground, calling to the homes where we have received reports. We have been focused on reminding these customers that the Water Conservation Order is in place, the impact of the drought and…

08-10-2018 4:30pm

#1

Irish Water: Alex M

Closed Accounts Posts: 43 ✭

Join Date: August 2018

Posts: 37

1. Can you accept addresses for reports of Hosepipe ban breaches under data protection laws?

Irish Water has authorised personnel on the ground, calling to the homes where we have received reports. We have been focused on reminding these customers that the Water Conservation Order is in place, the impact of the drought and the need to conserve water. As yet no fines have been levied but this remains an option open to Irish Water (through An Garda Siochana) as provided for by the Water Services Act 2007.

The processing of personal data collected during the course of the hose-pipe ban for the purpose of enforcing the Water Conservation Order is (i) necessary in order for Irish Water to carry its statutory functions which are in the public interest (conserving water); and (ii) carried out by Irish Water in the exercise of its official authority; and accordingly permitted by Data Protection Legislation.

2. There is a strong chemical/earthy taste at our cold kitchen tap, can you advise?

If you have any concerns about the taste or smell of your drinking water, please PM us with the below details and we will investigate this for you.

- Your full name;
- Your full address;
- If your cold kitchen tap is affected; and
- If your neighbours are also affected.

You can find more information on our Water Quality FAQs page here.
You can also check the water quality results for your Water Supply Zone on our website here.

3. I have reported an issue that we are experiencing to our property and there is no information on your website. Can you provide an update, please?

Please send us a PM with the below details and a member of our team will provide you with an update if available.

- Your full name;
- Your full address; and
- Your Irish Water reference number.

4. What is the hardness of the water in my area?

As hard water has no associated health risks, we would not carry out tests for it and we are unable to provide information for any specific area.
If you would like to get your water tested to check if you have hard water, you can find a list of accredited testing facilities here.

Please find more information about water hardness on our website here.

5. We have no water coming from the cold kitchen tap. Is there an outage?

You can check if there are any known outages that might be affecting the supply in your area on our Supply and Service page here.

If there are no known outages in your area, please PM us with the below details and we will investigate this for you.

- Your full name;
- Your full address;
- If your cold kitchen tap is affected; and
- If your neighbours are also affected.

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