Airline won't pay compensation for delayed flight

Blisterman

I was flying Miami to Lisbon with Tap Portugal. Once on the plane, about to depart, there was a sudden storm so the plane stayed grounded for a few hours, as did many other planes.

Subsequently, the airline informed us that because the staff were reaching their maximum allowable working hours, they would have to be relieved. Since the airline had no other staff to take over, our flight was to be delayed until the next morning.

Next morning, we checked into the airport and were informed that due to a technical issue, the flight was to be delayed a further 8 hours, and we eventualy took off over 24 hours delayed.

Since then, Ive been in regular contact with the airline, and they refuse compensation, saying the delay is due to weather.

While I accept that the initial delay was due to weather, surely the subsequent short staffing, and more importantly, the later technical issue are entirely within the airline's responsibility and I would be entitled for compensation for the delay they caused?

I've checked, and just about every other flight left Miami once the storm cleared, including many flights to Europe. Ours was the only one to suffer so long a delay.

CrankyHaus

If you don't get satisfaction from the Airline and feel you deserve EU 261 compensation just elevate your complaint to the CAA at https://secure.aviationreg.ie/eseries/uiid564894565/car450.xsp;jsessionid=2B9E69E3147DD0489E4E947B4829A5B0.node1.

Don't waste your time arguing with the airline.

CeilingFly

The initial delay was weather, and that's what would be used.

That a further delay happened is not important,as the causation was the initial weather delay

Former Former

CrankyHaus wrote: »

If you don't get satisfaction from the Airline and feel you deserve EU 261 compensation just elevate your complaint to the CAA at https://secure.aviationreg.ie/eseries/uiid564894565/car450.xsp;jsessionid=2B9E69E3147DD0489E4E947B4829A5B0.node1.

Don't waste your time arguing with the airline.

Whatever about the validity of his claim, if he flew from Lisbon with a Portuguese airline, then the Irish authorities won't even listen to his complaint.

CrankyHaus

Former Former wrote: »

Whatever about the validity of his claim, if he flew from Lisbon with a Portuguese airline, then the Irish authorities won't even listen to his complaint.

You're absolutely right. I didn't read all of the OP. Portuguese Aviation Regulator is the one to contact. List of EU National Regulators is on CAA website. EU 261 applies.

whomitconcerns

Blisterman wrote: »

I was flying Miami to Lisbon with Tap Portugal......
I've checked, and just about every other flight left Miami once the storm cleared.

Were you flying LIS-MIA or MIA-LIS? Im confused