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netflix issues since change to Vodafone fibre...

  • 25-09-2018 4:34pm
    #1
    Stovepipe
    Registered Users, Registered Users 2 Posts: 2,984 ✭✭✭


    Hi all,
    We changed over recently. Our wifi reception is good and we can use multiple devices such as tables and phones but netflix has dropped off and all I can get is the "NW-1-9" error code. Has anyone any suggestions on how to fix this?

    regards
    Stovepipe


Comments

  • #2
    swoofer
    Registered Users, Registered Users 2 Posts: 5,678 ✭✭✭swoofer


    You don't say how are you accessing Netflix, is it on smart tv, if so say make, have you tried a lan cable connection, Netflix on wi fi can be iffy. Say a bit more. That VF router may need a specific setting to allow Netflix.

    Can you quote the model number of router and when I put your error into google I got error 1-19 but nothing on 1-9.

    What speeds are you getting on wi fi near the Netflix location.


  • #3
    Stovepipe
    Registered Users, Registered Users 2 Posts: 2,984 ✭✭✭Stovepipe


    hi there
    correct, that should be 1-19. Typo.....the TV is an LG. Router is a HG 658c unit.......I'll check to see if anyone plugged out a cable.


  • #4
    Stovepipe
    Registered Users, Registered Users 2 Posts: 2,984 ✭✭✭Stovepipe


    So, I switched off the router, waited for a minute, switched it back on and went to check the telly. Netflix wanted me to type in the email addy and password. Done.back to normal.


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