VRT the jokeshop that is

brillo pad

**Caution RANT Alert**

So, I went away and bought a car in the UK for myself. And I booked the VRT instantaneously.

This morning I had my VRT appointment in Northpoint 2 in Swords in Dublin and I went along with all relevant documentation.

To find out after waiting for 15 minutes that my VRT has been rejected for a missing document. A proof of address.

I had a P60, and a bank statement there... NONE of which were accepted! The P60 was greater than 6 months old (an annual document supplied by REVENUE, the people I am submitting it back to for my VRT)

The Bank statement wasnt an ORIGINAL! because it was printed on my paper, and not the magic paper of the bank!

So then, as per the REVENUE website:

Documentation verifying the registered owner’s name and address, for example hardcopy utility bill or bank statement. Otherwise two online statements from two different service providers must be submitted. One of these must be a utility bill or bank statement.

So, as my HARD COPIES were not sufficient, I went online to get a phone bill to back up my bank statement.

I was told they cant be accepted because they need to be printed!! so a hard copy is not accepted, because it isnt an original? and an online will not be accepted because it is online and not printed?

What in gods name is going on in that NCT centre?

Are you telling me Revenue dont know where I bloody live? Based on my PPS Number, my P60, My driving license, my bank statements! all with the one bloody address? My new P60 is being sent FROM REVENUE, where the VRT forms are going to, to prove mt bloody address!

You'd swear i went up there wanting to pay them 2 grand this morning! to be told NO... This VRT system is an absolute stone age joke!

Hurrache

Get a bike, no VRT on those.

Hungrycol

P60 is issued by your employer not the Revenue. Anyhoo, wrong form but good luck with the VRT.

CramCycle

Hurrache wrote: »

Get a bike, no VRT on those.

Bloody well should be, Bloody cyclists, waves fist in the air.

Muppet Man

I feel your pain Brillo Pad... wife had similar challenges with actually giving them money. She tried to give them cash and payment with a debit card, but the amounts were too much for them to accept (or some such). Had to go back with a bank draft.

bennyc

I took in a bank statement and used marker to block out my financial details, then was refused as the document was tampered with .

mgbgt1978

Folks, the main thing to remember here is that the VRT (in the same vein as the NCT, NDLS, etc) is a contract awarded to a Private company.
They have only 2 aims. To make money for their Shareholders....and to get their Contract renewed.
They really couldn't give a sh!te about anything else.

Del2005

mgbgt1978 wrote: »

Folks, the main thing to remember here is that the VRT (in the same vein as the NCT, NDLS, etc) is a contract awarded to a Private company.
They have only 2 aims. To make money for their Shareholders....and to get their Contract renewed.
They really couldn't give a sh!te about anything else.

No company accepts documents over 6 months old or home printouts. Even our government departments require originals <6 months old.

ednwireland

Del2005 wrote: »

No company accepts documents over 6 months old or home printouts. Even our government departments require originals <6 months old.

not catching up with the real world I get no phone bills bank statements or utility bills in hard copy anymore, in fact most places point blank refuse to send them.

CramCycle

Most places accept print outs.

Guy:Incognito

ednwireland wrote: »

not catching up with the real world I get no phone bills bank statements or utility bills in hard copy anymore, in fact most places point blank refuse to send them.

It's not really proof of address if it hasn't been posted to you.

Otherwise it's just something you printed that has an address on it.

Twenty Grand

Guy:Incognito wrote: »

It's not really proof of address if it hasn't been posted to you.

Otherwise it's just something you printed that has an address on it.

The only proof of address is a utility bill. Actually surprised they take bank statement.

Near all bills are online unless you opt for them to be posted.

It's a totally outdated method of verifying your address, especially if you're house sharing and don't have a bill in your name.

elperello

I can understand peoples frustration but there is very little flexibility at the pay grade of the person at the hatch/counter.
In circumstances like this it is best to go online find out exactly what is required and produce it.
I get a folder to put together all the paperwork and double check every piece of documentation before going near an office.

Mountainsandh

I feel your pain OP, I am married and most bills are in Mr M's name only, except one with both names thank goodness, and none are paper bills. I had to verify my address recently and similar situation to you, date wasn't clearly shown, print outs not accepted, etc...
I kicked up a fuss with customer services of crowd I was dealing with, I had piled up 4 or 5 of these documents by then (with also a passport photocopy), so finally I was given the go ahead on what I had.

I'm one of the ones who registered for and got my Public Services Card, think I could use that maybe ? Nah, just joking.

MEGA BRO WOLF 5000

The reason they didn’t accept certain forms is because if anything is wrong with them it won’t be caught on the day, forms will be submitted whatever date is on them or whether they’re original or not and you can proceed to payment.

However. Revenue check everything that’s scanned and put through the system later, if ANYTHING is off it’s the fault of the person who submitted the documentation and believe me they go down hard on you. The VRT officer is only saving themselves a massive headache by just outright rejecting ANY docs that aren’t original or within date. They WILL be caught and the emails and phone calls start. The customer is long gone. The worker has his head melted.

Source: I used to work there.

And yeah it’s a pain in the arse for customers, it’s even more a pain for the workers.

Del2005

ednwireland wrote: »

not catching up with the real world I get no phone bills bank statements or utility bills in hard copy anymore, in fact most places point blank refuse to send them.

I'm not condoning it and it's a right pain in the a** alright, but it's the only way companies are allowed to confirm your ID.

I got rejected by a company when I scanned a document posted to me as they thought I'd printed it, I had to scan it badly to be accepted (the same document they rejected as they said I'd printed it out myself)

This is what the PSC card was supposed to solve.

brillo pad

elperello wrote: »

I can understand peoples frustration but there is very little flexibility at the pay grade of the person at the hatch/counter.
In circumstances like this it is best to go online find out exactly what is required and produce it.
I get a folder to put together all the paperwork and double check every piece of documentation before going near an office.

You'll find that the website has the bare minimum information. I had everything the site asked for and nothing was accepted. With a P60. A driving licence. You think your address would be verified? Revenue know where people live by their PPS number anyway.

You go for a phone contract. They accept print outs. A mortgage accepts scans.

This is typical Irish government stone age policies.

wexie

Mountainsandh wrote: »

I'm one of the ones who registered for and got my Public Services Card, think I could use that maybe ? Nah, just joking.

That really bloody bothers me, here's a piece of ID that's issued by the government who have verified your address at time of issuing this particular piece of ID.....and even they won't accept it as proof of address? :mad::mad::mad:

'Cause you could have moved since then'?

Well I could have move since I got my last phone bill or bank statement?

AAAAARGH!!!!!!! :mad::mad:

Del2005 wrote: »

This is what the PSC card was supposed to solve.

It hasn't

CramCycle

wexie wrote: »

That really bloody bothers me, here's a piece of ID that's issued by the government who have verified your address at time of issuing this particular piece of ID.....and even they won't accept it as proof of address? :mad::mad::mad:

'Cause you could have moved since then'?

Well I could have move since I got my last phone bill or bank statement?

AAAAARGH!!!!!!! :mad::mad:



It hasn't

My bank and mortgage statement keep getting sent to my old address despite updating the address three times, luckily i know the owner but it just shows how pointless most of this sh1t is.

plodder

It's a joke that the PSC doesn't provide proof of address. There should be a simple way to go online and update it, and if necessary they could post you out a letter with a code that you enter to verify it. The old rubbish with utility bills just doesn't work any more.

Having been through it a couple of times, I have sympathy for the front-line staff at the VRT centres. They really don't have any discretion with this stuff.

U_Fig

A great example the VHI recently paid their customers €100 directly into their bank accounts for opting out of paper bills, it's a trend across many companies but still you get these archaeic regulations where a paper bills is required to verify your address, not one of my bills or statements is delivered by paper, at this stage there is no excuse for there not to be a central database to verify addresses, it's a joke, next they will be asking to deliver the stuff by carrier pigeon

Mountainsandh

wexie wrote: »

That really bloody bothers me, here's a piece of ID that's issued by the government who have verified your address at time of issuing this particular piece of ID.....and even they won't accept it as proof of address?

Yeah me too. I didn't mind doing the whole registration thing with the hope that it might be useful. I haven't used it once since last year.

Guy:Incognito

Guy:Incognito wrote: »

It's not really proof of address if it hasn't been posted to you.

Otherwise it's just something you printed that has an address on it.

I've never had an issue using printed bank statements or utility bills for proof of address. I actually left my credit card statement coming as a paper one just I case I ever have this issue but to date I haven't needed to use it.

Your address is on it so it's proof of address, don't see why it has to be posted to you. What difference does it make, a lot of people use their home address for their proof of address (myself included) not where they are currently living anyway so half the time you are just proving the address you want to use.

CiniO

Using utility bill, bank statement or other corespondence as proof of address is the silliest way I've seen.
More ridiculous now as what OP is describing hardly any institution sending printed letters anymore through post but going for online versions, but then in many places printouts are not accepted (unless they are printed on a good printer so they look like those printed by issuer).

IMO total bullsh1t of a system which probably originates for over 100 years ago, and should be screapped long time ago.

relax carry on

brillo pad wrote: »

You'll find that the website has the bare minimum information. I had everything the site asked for and nothing was accepted. With a P60. A driving licence. You think your address would be verified? Revenue know where people live by their PPS number anyway.

You go for a phone contract. They accept print outs. A mortgage accepts scans.

This is typical Irish government stone age policies.

As it's not Revenue who deal directly with VRT registrations you may wish to complain to Aaplus. The FAQ regards documents does seem to show what's accepted.

https://www.ncts.ie/1155

CramCycle

If a hard copy utility bill/bank statement cannot be provided, two online statements from two different service providers must be submitted. One of the online statements must be from a Utility provider or Bank Statement. Please note original documentation will only be accepted and must be no older than 6 months

While the original part would seem to be at odds with the two online bits, it would appear online statements are fine, you just need two rather than one. Or did Imiss something.

mgbgt1978

relax carry on wrote: »

As it's not Revenue who deal directly with VRT registrations you may wish to complain to Aaplus. The FAQ regards documents does seem to show what's accepted.

https://www.ncts.ie/1155

It's Applus. Anyway, they are simply operating under Revenue's Rules, so no point in complaining to them.



Seeing as it's Revenue that are in control, surely a PPS number along with an ID such as a Driving Licence for example, should be more than enough to confirm an Identity & VRT a Car. At the end of the day they are getting paid. If they are concerned with Home-based Traders bringing in several Cars per year I would guess that those Guys will get around the system anyway (eg. using a few relatives to import cars every year).