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Statement question

  • 23-09-2018 11:32pm
    #1
    manic mailman
    Registered Users, Registered Users 2 Posts: 303 ✭✭


    Hi there,

    Last Wednesday I ordered an updated ststatement for my current account.

    I chose the up to date option (as opposed to the paper statements option specifically).

    I got the expected message from BOI saying my requested statement will order overnight. However, the day after I got another message saying that a duplicate statement had issued and would be with me shortly - my question: does this mean there is a paper statement on its way to my account address now?

    Just want to clarify as I originally ordered this latest statement for use as a Proof of Address document (I had just printed off the estatement) however I'm now been told to use a paper statement - so I'd like to clarify the above before I go and order another statement. Can anyone advise?

    Thanks


Comments

  • #2
    Bank of Ireland: John
    Closed Accounts Posts: 204 ✭✭Bank of Ireland: John


    manic mailman wrote: »
    Hi there,

    Last Wednesday I ordered an updated ststatement for my current account.

    I chose the up to date option (as opposed to the paper statements option specifically).

    I got the expected message from BOI saying my requested statement will order overnight. However, the day after I got another message saying that a duplicate statement had issued and would be with me shortly - my question: does this mean there is a paper statement on its way to my account address now?

    Just want to clarify as I originally ordered this latest statement for use as a Proof of Address document (I had just printed off the estatement) however I'm now been told to use a paper statement - so I'd like to clarify the above before I go and order another statement. Can anyone advise?

    Thanks







    [font=Arial","sans-serif]Hi there, [/font]



    [font=Arial","sans-serif]Thanks for getting in contact. We just need to establish exactly what you ordered. [font=Arial","sans-serif]Please login to 365 Online to ask account questions securely using the Ask a Question option in the Service Desk. An advisor can see what you have ordered and come back to you. If you need an answer now please call 0818 365 365 (+3531 4044000 from abroad) and one of my colleagues will be happy to help.[/font][/font]



    [font=Arial","sans-serif]Please note that an e-statement is a valid document for proof of address as it will show your full address.[/font]



    [font=Arial","sans-serif]Many Thanks[/font]



    [font=Arial","sans-serif]John[/font]


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