when will BoI have Google Pay or Android payments?

happym

Hi,
I keep trying Google Pay app & keep being told my bank does not support.
I inquired from a bank counter assistant, and she had no idea what I was talking about.
Will you please see if there is any prospect of getting a payment app SOON
And Please, not just iphone stuff.
Contactless payment is handy, but as a pensioner & getting forgetful I am nervous of losing or
mislaying my card.
Also it has happened that I have gone out without wallet or purse...but Never phone.
Please help
M

shanec1928

Just move banks. It’s really not that hard to do.

happym

Thanks,
I will if necessary, but all the new numbers for accounts , online etc would be a pain 
in the arse
M

NIMAN

Or maybe BoI could get into the modern world?

Bank of Ireland: Tara

Hi happym,

Thanks for your post.

We have several previous threads asking this. We've no update on mobile payments but we will advise customers on our websites and social channels if this changes.

Thanks
Tara

Wheety

How about getting a Revolut card? It's a prepaid debit card so you'd have to top it up first but can be used with Google Pay and is also great for exchange rates if you go away/buy online.

Also, you can top it up on the fly so even if you don't have your wallet with you, can top up Revolut just using phone.

DesperateDan

Move to AIB OP, they are very good. Account switching is very easy these days you just walk in to AIB with some id, give them your BoI bank account details and they switch all your direct debits etc. over on a date you specify.

OldMrBrennan83

Wheety wrote: »

How about getting a Revolut card? It's a prepaid debit card so you'd have to top it up first but can be used with Google Pay and is also great for exchange rates if you go away/buy online.

Also, you can top it up on the fly so even if you don't have your wallet with you, can top up Revolut just using phone.

That's what I did. I use the Revolut for all spending and withdrawals with it's own card or via Google pay, and only use the Bank of Ireland Visa Debit for topping up the Revolut. Much handier than changing accounts.

Added bonus in that you've so much more security options via the app for disabling stuff (online payments, ATM withdrawals, etc) and you get notifications any time the card is used so you can't be diddled at contactless machines in shops where they insist on tapping your card and won't give you a receipt.

Wheety

Patww79 wrote: »

Wheety wrote: »

How about getting a Revolut card? It's a prepaid debit card so you'd have to top it up first but can be used with Google Pay and is also great for exchange rates if you go away/buy online.

Also, you can top it up on the fly so even if you don't have your wallet with you, can top up Revolut just using phone.

That's what I did. I use the Revolut for all spending and withdrawals with it's own card or via Google pay, and only use the Bank of Ireland Visa Debit for topping up the Revolut. Much handier than changing accounts.

Added bonus in that you've so much more security options via the app for disabling stuff (online payments, ATM withdrawals, etc) and you get notifications any time the card is used so you can't be diddled at contactless machines in shops where they insist on tapping your card and won't give you a receipt.

Also, I'm not sure if they're doing free physical card at the moment but as I told my wife, if you just sign up and don't order one for a while (if they're charging €6) they might send you an email offering a free card. They did for my wife anyway.

Yourmama

Revolut all the way. BOI is a sinking ship. They are busy closing branches instead of adding features that would keep customers onboard.

goldenhoarde

On newtalk business this morning they said they are working on other things and Pay ain't high on the priority list that they are working off

Tow

They let go all their IT staff 15+ years ago.  At the time it looked good for their profits/bonuses.  The problem is (modern banks are IT companies which manage money) everything has stagnated since them.  They currently in the middle of a ~1Bn plan to overhaul their core aging infrastructure.  Messing around with hi-tech payment systems is on the long finger, the basics have to be fixed first.

Ally Dick

Tow wrote: »

They let go all their IT staff 15+ years ago.  At the time it looked good for their profits/bonuses.  The problem is (modern banks are IT companies which manage money) everything has stagnated since them.  They currently in the middle of a ~1Bn plan to overhaul their core aging infrastructure.  Messing around with hi-tech payment systems is on the long finger, the basics have to be fixed first.

And they let consultants cannibalize the bank IT from 2014 on. Now those consultants are leading the design, and future plans. It's a gravy train, that is only designed to enrich the consultant companies. Nothing will get delivered in a hurry. Survival of the contract with the consultant is tantamount. Google Play or Android are at the back of a very long queue.

Michaellennon

Thats really not good enough , is there even a road map to enable mobile payments?? Boi and Ptsb are not letting thier customers avail of this service. It's a joke really.

Bank of Ireland: Tara wrote: »

Hi happym,

Thanks for your post.

We have several previous threads asking this. We've no update on mobile payments but we will advise customers on our websites and social channels if this changes.

Thanks
Tara

ellobee

Wheety wrote: »

Patww79 wrote: »

Wheety wrote: »

How about getting a Revolut card? It's a prepaid debit card so you'd have to top it up first but can be used with Google Pay and is also great for exchange rates if you go away/buy online.

Also, you can top it up on the fly so even if you don't have your wallet with you, can top up Revolut just using phone.

That's what I did. I use the Revolut for all spending and withdrawals with it's own card or via Google pay, and only use the Bank of Ireland Visa Debit for topping up the Revolut. Much handier than changing accounts.

Added bonus in that you've so much more security options via the app for disabling stuff (online payments, ATM withdrawals, etc) and you get notifications any time the card is used so you can't be diddled at contactless machines in shops where they insist on tapping your card and won't give you a receipt.

Also, I'm not sure if they're doing free physical card at the moment but as I told my wife, if you just sign up and don't order one for a while (if they're charging €6) they might send you an email offering a free card. They did for my wife anyway.

I setup my revolut card on google pay and it said it cant be used in stores it can only be used online, is there a setting or something that needs to be turned on in the app in order to use google pay in shops

Bank of Ireland: Tara

Michaellennon wrote: »

Thats really not good enough , is there even a road map to enable mobile payments?? Boi and Ptsb are not letting thier customers avail of this service. It's a joke really.

Hi there,

When any information becomes available to us we will let customers know here.

Thanks
Tara

Wheety

ellobee wrote: »

I setup my revolut card on google pay and it said it cant be used in stores it can only be used online, is there a setting or something that needs to be turned on in the app in order to use google pay in shops

You usually have to 'activate' it for contactless by using it with chip and pin first. If still not working, go into the card in Revolut app and then security and make sure contactless is switched on. Button should be blue and slider is to the right.




Do BOI have any of the digital wallets?

KBC have Apple, Google, Fitbit and Garmin :-)

https://www.kbc.ie/banking-at-your-fingertips/digital-wallets

ellobee

Wheety wrote: »

ellobee wrote: »

I setup my revolut card on google pay and it said it cant be used in stores it can only be used online, is there a setting or something that needs to be turned on in the app in order to use google pay in shops

You usually have to 'activate' it for contactless by using it with chip and pin first. If still not working, go into the card in Revolut app and then security and make sure contactless is switched on. Button should be blue and slider is to the right.




Do BOI have any of the digital wallets?

KBC have Apple, Google, Fitbit and Garmin :-)

https://www.kbc.ie/banking-at-your-fingertips/digital-wallets

the contactless works fine I'm talking about google pay, I was checking it out and it looks like google pay is only available for mastercard cards and 
not visa cards and mine is a visa card

Heroditas

goldenhoarde wrote: »

On newtalk business this morning they said they are working on other things and Pay ain't high on the priority list that they are working off

A functional website would be a good start

Wheety

ellobee wrote: »

the contactless works fine I'm talking about google pay, I was checking it out and it looks like google pay is only available for mastercard cards and 
not visa cards and mine is a visa card

Actually you're right. I have a Mastercard and always forget this. It doesn't work on Revolut Visa cards yet.

Griffinx

Is there any update on this BOI? The year is 2019 and please don't give the same answer as above 

Bank of Ireland: Tara

Griffinx wrote: »

Is there any update on this BOI? The year is 2019 and please don't give the same answer as above 

Hi Griffinx,

No further update on this.

Thanks
Tara 

Poncke

 It's 2020 and still not able to use Android Pay. My 78 year old dad is paying with his phone and I am still walking around with cash.

Archaic BOI

Poncke

 It's 2020 and still not able to use Android Pay. My 78 year old dad is paying with his phone and I am still walking around with cash.

Archaic BOI

Bank of Ireland: Richard F

Hi Poncke.

Thanks for joining the thread today.

We do plan to integrate phone payments in the future although at present we are unable to confirm timings for this.

We certainly appreciate the interest, we will be sending this to our digital team.

Thanks for taking the time to check this with us.

Many thanks,
Richard

Heroditas

Just to reiterate, nearly a year later, a functional website would be a start

mirrorwall14

Heroditas wrote: »

Just to reiterate, nearly a year later, a functional website would be a start

Couldn’t care less what the website looks like but still have doubled payments and missing transactions by Tuesday/Wednesday after a weekend is mental!

Bank of Ireland: Richard F

Hi Heroditas and Mirrorwall14,

Thanks for getting in touch here on Boards.ie.

Our Digital Development Team are currently working on a new Mobile Banking App which will be launched on a phased basis this year. You can find more information on the new app here.

Rest assured we will update our customers closer to the time, confirming the launch date.

We hope this information helps. Please don't hesitate to get back in touch if we can help with anything else.

Many thanks,
Richard

KBC have a brilliant app. 

ellobee

Deleted User wrote: »

KBC have a brilliant app. 

I've given up on BOI I just use my revolut card all the time now as well as google pay I get an accurate real time balance on my account

Heroditas

ellobee wrote: »

I've given up on BOI I just use my revolut card all the time now as well as google pay I get an accurate real time balance on my account

I just gave up and got myself a Revolut card last week. FR superior to BOI's offering.

duckofdeath

Meanwhile, in Ireland....
1 in 4 uses contact payment on mobile. None of them with BOI...
https://www.techcentral.ie/irish-consumers-use-contactless-and-digital-payments-more-than-cash/

touts

Any update on this? Will the new app include this functionality? With Covid-19 surely  contactless payment systems over €50 should be the top priority of every bank (although most already use Google Pay and Apple Pay for a couple of years at this point).

Poncke

touts wrote: »

Any update on this? Will the new app include this functionality? With Covid-19 surely  contactless payment systems over €50 should be the top priority of every bank (although most already use Google Pay and Apple Pay for a couple of years at this point).

Its unreal that contactless payment is still not with BOI. The person coming up with their business strategy needs a proper sacking. 

Bank of Ireland: Richard F

Hi Touts,

Thanks for getting in touch with us today.

Mobile payment functions are currently in development and we plan to introduce them in 2021. The new mobile app is being released this year on a phased basis. This is the first customer offering built on our new platform, which provides us with a stable foundation to introduce new features to the mobile app on an ongoing basis.

If we can help with anything else, please don’t hesitate to get back in touch.

Thanks again,
Richard

touts

2021!  3-4 years after every other bank switched on the functionality?  In a pandemic when contactless payments are the only safe way to shop and high use PIN keypads are probably the highest risk touch point people will come across?

OK.  Off to Revolut so.

Bank of Ireland: Richard F

Hi Touts,

Thanks for getting back to us here.

We’re sorry to hear this. We appreciate all customer feedback, positive and negative. We’ll be sure to pass this on to our development team. We’ll certainly update our customers once more information becomes available closer to the launch date.

Thanks,
Richard

Bulmers

2021??? Ok I think time to go. Been hanging on for the new app and some digital improvements for over 2 years now.

Got a revolut to use contact less on my phone with c19 and this is they way it will be for coming years.

how are BOI so far behind on this,, I am sure you're aware but taking a long time to catch up.

Poncke

Not sure why people are lauding Revolut so much, I can't even get passed their sign up. I tried at least 20 times to sign up but not once got their confirmation SMS with passcode. If they can't even get that right...

Mister Vain

Try N26. Very simple to use and the card is complety free.

Bank of Ireland: Alison

Hi Bulmers,

Thanks for joining the thread.

We have our new App launching over a phased basis this year with lots of additional features and enhanced security. When this becomes available to you, we would be delighted to hear your feedback on it.

Phone payments are currently being worked on will be introduced in 2021.

We hope the above helps and we will certainly pass on your comments to our Digital Development Team.

Many thanks
Alison

Yourmama

Poncke wrote:

Not sure why people are lauding Revolut so much, I can't even get passed their sign up. I tried at least 20 times to sign up but not once got their confirmation SMS with passcode. If they can't even get that right...

You must be doing something wrong. I never had an issue with them and haven't heard of this type of problem from others. Revolut is far superior from BOI, the only caveat is they are not a bank and therefore you are not guaranteed your funds back when they go bust. Still worth it in my opinion, I just don't keep big money with them.