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Cancelled account

  • 17-09-2018 1:44am
    #1
    matchthis
    Registered Users, Registered Users 2 Posts: 1,895 ✭✭✭


    Hi, I cancelled my account a few months ago and returned my modem through parcel motel. I have since gotten a bill for 59.99 for not returning it. It says to call 1901 with any queries, but as account is cancelled wit wont let me speak to an agent. Do you have a free phone number I can call to get this sorted please as this will be the last attempt i will make to resolve this


Comments

  • #2
    the_syco
    Registered Users, Registered Users 2 Posts: 37,316 ✭✭✭✭the_syco


    When this fails, make a complaint with Comreg.


  • #3
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    matchthis wrote: »
    Hi, I cancelled my account a few months ago and returned my modem through parcel motel. I have since gotten a bill for 59.99 for not returning it. It says to call 1901 with any queries, but as account is cancelled wit wont let me speak to an agent. Do you have a free phone number I can call to get this sorted please as this will be the last attempt i will make to resolve this
    Hi matchthis, 

    I'm sorry to hear this. 

    If you PM me your account number, full name on the account, email address and date of birth and I'll be able to arrange this for you. 

    Thanks 

    Tracey 


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