Regular short outages on home broadband.

osarusan

Hi,

for the past 10 days or so, my home eir broadband is cutting out completely for a couple of minutes or so, before coming back. I can see that the light on the modem is completely dark, then will begin flashing again.

This happens at least 2 or 3 times each evening. It might be happening during the daytime also, but I'm not around to notice it. In the area I live in there is a kind of residents' social media page, and others have reported the same problem.


I looked on the eir website but didn't find any notice or anything that would be relevant to my location and problem.


Can I PM you my account number or address or something for you to check whether there is some kind of wider problem.

Thanks.

eir: Tracey

osarusan wrote: »

Hi,

for the past 10 days or so, my home eir broadband is cutting out completely for a couple of minutes or so, before coming back. I can see that the light on the modem is completely  dark, then will begin flashing again.

This happens at least 2 or 3 times each evening. It might be happening during the daytime also, but I'm not around to notice it. In the area I live in there is a kind of residents' social media page, and others have reported the same problem.


I looked on the eir website but didn't find any notice or anything that would be relevant to my location and problem.


Can I PM you my account number or address or something for you to check whether there is some kind of wider problem.

Thanks.

Hi osarusan, 

I'm sorry to hear about the ongoing issues you are having with your service. 

You can view a helpful troubleshooting video tutorial online here if this doesn't work for you, you can contact our support team on 1890 260 260. They'll troubleshoot with you to identify the issue. 

Thanks

Tracey 

eir: Tracey

osarusan wrote: »

Hi,

for the past 10 days or so, my home eir broadband is cutting out completely for a couple of minutes or so, before coming back. I can see that the light on the modem is completely  dark, then will begin flashing again.

This happens at least 2 or 3 times each evening. It might be happening during the daytime also, but I'm not around to notice it. In the area I live in there is a kind of residents' social media page, and others have reported the same problem.


I looked on the eir website but didn't find any notice or anything that would be relevant to my location and problem.


Can I PM you my account number or address or something for you to check whether there is some kind of wider problem.

Thanks.

Hi osarusan, 

I'm sorry to hear about the ongoing issues you are having with your service. 

You can view a helpful troubleshooting video tutorial online here if this doesn't work for you, you can contact our support team on 1890 260 260. They'll troubleshoot with you to identify the issue. 

Thanks

Tracey 

osarusan

Still happening two and a half months later. I logged the fault with eir but had no contact whatsoever.

I would call them, but have had no phone line for the last 2-3 weeks. I logged that fault also, but did not get any contact about that either.

Dreadful dreadful service and customer service. The bit about somebody getting in contact with me within 48 hours is a bad joke.

eir: Kellie

osarusan wrote: »

Still happening two and a half months later. I logged the fault with eir but had no contact whatsoever.

I would call them, but have had no phone line for the last 2-3 weeks. I logged that fault also, but did not get any contact about that either.

Dreadful dreadful service and customer service. The bit about somebody getting in contact with me within 48 hours is a bad joke.

Hi osarusan,

I am sorry to hear of the difficulties you have experienced.

If you would like to PM me the following account details, I'd be more than happy to look into this for you.

1) Account number
2) Account name
3) Are you the account holder?
4) Your DOB

5) Your full postal address

~Kellie

Chattymummy

i'm having the same issue here

eir: Grainne

Chattymummy wrote: »

i'm having the same issue here

Hi Chattymummy, 

Sorry to hear you are having the same problem. 

If you contact our technical support team on 1890260260 or through our online team here they will be able to investigate what the problem is. 

Let us know if this resolves it for you

Grainne

MetzgerMeister

I had this happening on my broadband since it was installed last March. It was with Vodafone but using the Eir lines.

Eir sent engineers out a few times to test the line, swap the port at the exchange etc but nothing worked until a week ago. The Eir engineer checked all the wires around the house and found interference on the phone line/broadband I think it was.

He fixed something in the box on the phone pole and the broadband has been perfect ever since.