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Three.ie top up not gone through

  • 07-09-2018 11:34am
    #1
    Birneybau
    Registered Users, Registered Users 2 Posts: 10,383 ✭✭✭✭


    Hi,

    I topped up (as usual) this morning through Banking 365, €20, money taken from account, top up didn't happen.

    Any issues today?

    Regards


Comments

  • #2
    Bank of Ireland: Lorna
    Closed Accounts Posts: 423 ✭✭Bank of Ireland: Lorna


    Hi Birneybau,

    Thank you for your message. We've had no reports of any issues so far today.
    Can I ask when did you top up this morning as it can take half an hour to go through.

    Thanks,

    Lorna


  • #3
    Birneybau
    Registered Users, Registered Users 2 Posts: 10,383 ✭✭✭✭Birneybau


    Bank of Ireland: Lorna wrote: »
    Hi Birneybau,

    Thank you for your message. We've had no reports of any issues so far today.
    Can I ask when did you top up this morning as it can take half an hour to go through.

    Thanks,

    Lorna
    I did exactly as usual, and I'm currently waiting 4 and a bit hours for it to go through. It always goes through within 10 minutes.

    Regards


  • #4
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    Birneybau wrote: »
    Bank of Ireland: Lorna wrote: »
    Hi Birneybau,

    Thank you for your message. We've had no reports of any issues so far today.
    Can I ask when did you top up this morning as it can take half an hour to go through.

    Thanks,

    Lorna
    I did exactly as usual, and I'm currently waiting 4 and a bit hours for it to go through. It always goes through within 10 minutes.

    Regards

    Thanks for that Birneybau. If you still haven't received this credit and the transaction is still showing on your account, I'd then ask you to contact your mobile network as they will have to have a look into why this wasn't applied to your number as normal.
    Thanks again,
    Darren.


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