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Contactless not working on newly issued Visa Debit card

  • 04-09-2018 6:03pm
    #1
    L'prof
    Registered Users, Registered Users 2 Posts: 12,046 ✭✭✭✭


    As above, I got a new VD card in the post recently and the contactless doesn’t work. I’ve tried numerous times in numerous different shops, etc. I rang customer care yesterday evening only to be told to try again as there’s no reason it shouldn’t be working. Well I have and it doesn’t...


Comments

  • #2
    judebrad
    Registered Users, Registered Users 2 Posts: 7 ✭judebrad


    L'prof wrote: »
    As above, I got a new VD card in the post recently and the contactless doesn’t work. I’ve tried numerous times in numerous different shops, etc. I rang customer care yesterday evening only to be told to try again as there’s no reason it shouldn’t be working. Well I have and it doesn’t...

    Did you try once with the PIN to actuvate the card?


  • #3
    L'prof
    Registered Users, Registered Users 2 Posts: 12,046 ✭✭✭✭L'prof


    judebrad wrote: »
    Did you try once with the PIN to actuvate the card?

    How do you mean? I activated the card at an atm and the card works in atms and chip and pin machines. No contactless though


  • #4
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    L'prof wrote: »
    As above, I got a new VD card in the post recently and the contactless doesn’t work. I’ve tried numerous times in numerous different shops, etc. I rang customer care yesterday evening only to be told to try again as there’s no reason it shouldn’t be working. Well I have and it doesn’t...

    Hi there,

    Thanks for getting in touch with us here.

    Once you've used the card to withdraw money from an ATM it should be fully active so you can use the contact-less function. As you've done this can I just confirm with you that the new card you received does has the contact-less symbol on it?

    Thanks again,
    Darren.


  • #5
    L'prof
    Registered Users, Registered Users 2 Posts: 12,046 ✭✭✭✭L'prof


    Bank of Ireland: Darren wrote: »
    Hi there,

    Thanks for getting in touch with us here.

    Once you've used the card to withdraw money from an ATM it should be fully active so you can use the contact-less function. As you've done this can I just confirm with you that the new card you received does has the contact-less symbol on it?

    Thanks again,
    Darren.
    Yep. Card has the contact-less symbol on it. Is there anything that can e done?


  • #6
    Four Phucs Ache
    Registered Users, Registered Users 2 Posts: 1,017 ✭✭✭Four Phucs Ache


    Request a new one. Highlight your issue raised on this channel and request the fee to be waived. It is obviously physically defective and no online/ phone support can fix this.

    I got a replacement last month in 3 days.


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  • #7
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    L'prof wrote: »
    Bank of Ireland: Darren wrote: »
    Hi there,

    Thanks for getting in touch with us here.

    Once you've used the card to withdraw money from an ATM it should be fully active so you can use the contact-less function. As you've done this can I just confirm with you that the new card you received does has the contact-less symbol on it?

    Thanks again,
    Darren.
    Yep. Card has the contact-less symbol on it. Is there anything that can e done?
    Thanks for getting back to us. In this case I'd ask you to raise this through the "Ask a question" section within the "Service Desk" tab of your 365 online profile and the advisers there will be more than happy to check on your card and if needs be order a new card for you.

    Thanks again, 
    Darren.


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