2016 gearbox Kia

Pod123

Bought a new Kia in 2016.
While changing gears from fourth to fifth it stuck. It has 77,000 Kms up in the clock. Main Kia dealer says it is ware and tare in the clutch and want €1,200 to fix same.
I know the clutch is not covered under warranty but is not to early for ware and tare of a clutch at that mileage??
The vast amount of that mileage is on the motorway so very little clutching there.
Have I any come back??
Or just pay and take it on the chin
Thanks in advance for advice and guide.

blackbox

You might be able to find someone who'd replace it cheaper, but no likelihood of warranty unless you find something unusual.

Truckermal

Plenty of info online about weak Kia clutches I'd suggest a bit of googling OP..

colm_mcm

What car is it?

Pod123

colm_mcm wrote: »

What car is it?

It is a Kia Sportage

colm_mcm

The gearbox on those (assuming it’s the same as on Hyundai) are supposed to be troublesome. I would get a second opinion.

Pod123

Should I hold out and keep challenging it??
I just feel it’s too low mileage to get trouble.
Have I any recourse??

colm_mcm

Can you try another Kia dealer?

Is the clutch slipping?

Pod123

Probably could but feel one is just like another. Then I would have the extra cost of getting it there.
Thanks for your quick reply.
Going to hold out with this dealer as we bought two new ones the same day and trade every year if not every second year. Think they could meet me half way supply part and I pay labour.

colm_mcm

I think you should be holding out for full warranty cover.

Pod123

I will hold out for full warranty just feel clutch was not fit for purpose.
They said Friday that Kia will not cover it.I said disappointed with that after buying Kia for the last number of years. The rep is to get back on to them and let me know the coming week.
Thanks

delly

Based on your purchase history they should defo be offering to cover it if Kia themselves don't. To go straight to non cover is not right imho. For what it's worth, I have a 171 ceed and have issues getting into third and reverse from day one. Dealer looked at it and just said is what it is.

Pod123

delly wrote: »

Based on your purchase history they should defo be offering to cover it if Kia themselves don't. To go straight to non cover is not right imho. For what it's worth, I have a 171 ceed and have issues getting into third and reverse from day one. Dealer looked at it and just said is what it is.

I will hold out. Told rep on Friday that our other Kia has 30,000 on it and when that hits 75,000 or 80,000 Kms we will the same issue.
Definitely will say to them that the dealership should stand over it.
Will keep ye posted on the issue.

colm_mcm

https://forums.moneysavingexpert.com/showthread.php?t=5550331

Similar issue here, same drivetrain. see post 20 for outcome.

Pod123

Well after four calls this morning from dealer we decided on a figure they took €300 off the original price.
At least it has come to a closure now.
Thanks for all replies and advice.

necstandards

Pod123 wrote: »

Well after four calls this morning from dealer we decided on a figure they took €300 off the original price.
At least it has come to a closure now.
Thanks for all replies and advice.

Hi Pod123 - what was the eventual problem, was it the clutch or synchromesh?
Have a 142 1.7 and have noticed 6th gear meshing issue for past day or so.. getting worried!

Pod123

necstandards wrote: »

Hi Pod123 - what was the eventual problem, was it the clutch or synchromesh?
Have a 142 1.7 and have noticed 6th gear meshing issue for past day or so.. getting worried!

They replaced it with a complete new clutch.
It happened just changing from 4 to 5 gear and just locked up.
So disappointed with the whole issue Kia and their 7 year guarantee it’s a guarantee alright that with in 7 years you will have trouble!!!
Never again with I go with them especially the dealer.
Sorry for Rant no weetabix to day.

necstandards

Pod123 wrote: »

They replaced it with a complete new clutch.
It happened just changing from 4 to 5 gear and just locked up.
So disappointed with the whole issue Kia and their 7 year guarantee it’s a guarantee alright that with in 7 years you will have trouble!!!
Never again with I go with them especially the dealer.
Sorry for Rant no weetabix to day.

Thanks for your reply.. Yeah its very disappointing to hear they dont honor their guarantee. I can accept a worn clutch (although at low mileage i wonder), but i cannot accept a fault gearbox. lets see how this plays out..

Truckermal

necstandards wrote: »

Thanks for your reply.. Yeah its very disappointing to hear they dont honor their guarantee. I can accept a worn clutch (although at low mileage i wonder), but i cannot accept a fault gearbox. lets see how this plays out..

I wouldn't let it put me off KIA though, wife's A4 gave same trouble after 2 years and they replaced the clutch but it's starting to judder again and it's out of warranty! I know for a fact it's a gearbox issue but they won't admit that.

Dr_Kolossus

Hi, sorry to re open old thread but have similar issue.

Wife got a 141 sportage 11 months ago from main dealer, had very low milage, 35 k km's, full main dealer service history.

Clutch pedal always had an intermittent squeak when lifting foot off pedal, was hard to hear but just thought was a squeak on the actual pedal.

more recently would hear a scuffing sound for about half a second when driving low gears, not necessarily when changing gears, but often just after a gear change. Sounds as if left side of car scratched against another hard object, (I actually thought I scuffed another car one day when parking but didn't).

Just under 50 k km's on it now. So under their 1year and 15km warrenty.

She Brought back to main dealer yesterday who said gearbox and clutch gone and would not confirm then and there if covered under their 1 year or kia 7 year warrenty, supposed to call back but didn't.

Question is. I assume gearbox has to be covered, I understand this is fairly standard. Could I be right in thinking gearbox issue caused clutch and so should also be covered. I would hope clutch covered anyway due to low km's, but as per op, nothing is certain.

Need to get more info from wife when she speaks to dealer today.

Any insight would be very appreciated

Pod123

Other people in here will be able to answer better then me.
In my own case I felt the clutch was not fit for purpose and just had to battle with the garage.
The Kia dealer told me that Kia Ireland would not stand over it. When I contacted Kia Ireland they told me that my dealer could not see fault in the clutch which to me contradicted what the dealer said.
It’s a battle and disappointing to say the least. I am beginning to think that the Kia in general has a clutch fault, but others here on boards might help you.
Please keep us posted.

ohnonotgmail

Did the dealer really want €1200 to replace a clutch?

Henry Ford III

Would this supposed transmission weakness apply to other Kia/Hyundai models?

I've read about i40's with issues here before.

Dr_Kolossus

My question really relates to, of they admit the gearbox is faulty and will replace, does that cause an issue with the clutch and so should be covered too.

I. E. The gearbox caused clutch issue not wear and tear

Pod123

ohnonotgmail wrote: »

Did the dealer really want €1200 to replace a clutch?

Yes. They wanted €1200 to fix it.
When I got the replacement car from them I was told I can have it as long as it takes to fix the problem.
Different people rang me back until the mechanic rang and said I had a car for three days at no cost. Went back on him and said I have it as long as it is needed I was told.
Then I asked would ye give me a free service or charge for parts and give free labour on the next service,I was told no. Eventually they took €300 off the price,if they only did that from the start I would have felt different about them but to argue and argue and fight to get that was just an ordeal.
Just felt there was a poor customer service. When I get the kia’s Serviced there I would get a call about it , was every thing ok just to fill in a customer report I never got that call for the clutch.

D13exile

My partner's 142 reg Sportage's clutch gave up the ghost at 90,000kms and again Kia said it was wear and tare. I told them my car has three times that mileage (which she also drives and so it's not a case that she she has a bad habit of resting her foot on the clutch pedal) and its still on the original clutch but they weren't budging. Had to fight to get a replacement car off them while it was in for repair and after a lot of phone calls back and forth, they knocked €300 off the repair cost too.

Wouldn't buy a Kia again based on their fragile clutch (and it appears to be fairly common) and lousy customer service.

Pod123

Just curious d13exile,
What price did they quote at the start ?

Dr_Kolossus

Update on my issue. Dealer has agreed to replace gearbox and clutch. Think is a combination of separate dealer 1 year warrenty, and part of kia's 7 year. Also extremely low mileage

Fair play to them.

Pod123

Dr_Kolossus wrote: »

Update on my issue. Dealer has agreed to replace gearbox and clutch. Think is a combination of separate dealer 1 year warrenty, and part of kia's 7 year. Also extremely low mileage

Fair play to them.

That’s customer service.
I would deal again with that dealer.
Return business.

Dr_Kolossus

Pod123 wrote: »

That’s customer service.
I would deal again with that dealer.
Return business.

Agree, though, I think if we had have been even slightly outside the 1year warrenty or mileage it could have been very different. Still, happy with that.

Pity others get a bit screwed over, would have been rightly annoyed in your case

Muckka

Lower powered cars gear boxes are very soft.
Was on my third gear box on a 10 corolla, got rid of it 1.4 d4d

They don't make them as tough as year's ago.

Cheap metal, some gear boxes These day's are as if they're made of lead....

Same as modern fishing reels, pure rubbish

Henry Ford III

Dr_Kolossus wrote: »

Agree, though, I think if we had have been even slightly outside the 1year warrenty or mileage it could have been very different. Still, happy with that.

Pity others get a bit screwed over, would have been rightly annoyed in your case

I thought it was a 7 year warranty?

Hellrazer

Henry Ford III wrote: »

Would this supposed transmission weakness apply to other Kia/Hyundai models?

I've read about i40's with issues here before.

Yep the only good I40 is an auto.

Same manual box is in the Optima /I40 / Sportage / IX35.

Dr_Kolossus

Henry Ford III wrote: »

I thought it was a 7 year warranty?

Maybe I'm wrong, but my thought process is. If you have a 5 year old car bought from new, with 2 years warrenty left, it is easier for original dealer or kia to argue wear and tear.

However, if bought after 4 years, dealer is supposed to check out car and provides another 1 year dealer warrenty, is hard for dealer to argue wear and tear on 10 - 15k km.

Think this is kinda confirmed as dealer said they are liable for part of the repairs and kia agreed to cover another part.

Was wife talking to dealer though and she doesn't know what part dealer is covering