Compensation for mis sold holiday

gears303

Hi,
we went on annual family holiday a few weeks ago.
We paid for our flights ourselves and mobile home through a tour operator.

When we arrived the mobile was a completely different type than the one we were told we would get and also the canopy out the front (heavy metal gazebo type) collapsed a few times during our stay. We have two kids under five and this was a nightmare. The travel company reps onsite eventually removed it as they deemed it unsafe. This left us with no canopy out the front of our mobile for one third of our stay (we paid for a canopy!).

On our return the travel company have apologized for mis selling the accommodation but have offered us 600 EUR off next holiday, which is a joke.
We have told them we would not have paid or taken the holiday in the first place if we had known they would provide the accommodation they did. Secondly it was a nightmare trying to keep our kids away from the vicinity of the unstable gazebo. Thirdly we were left with no form of canopy out the front which we had paid for.

Next steps??
Can we take them to court for the entire cost of the holiday flights + mobile + damages. They have admitted they mis sold the mobile. I have this in writing.
OR
Can we take them to small claims for the full cost of the mobile only?

We are not out to make money off this but the holiday was a write off as we could not relax and spent a year looking forward to it, saving for months to put together the money.

We just feel let down and that they are chancing their arm.

Thank you

witchgirl26

Whatever about the cost of the mobile, if you booked the flights separately you have no recourse with the travel agent for these. How different was the mobile home to the one you originally booked? Did you raise it with the reps at the site itself or did you only raise it when you got home?

I would think you have something with the gazebo part, especially as it was dangerously faulty, but if there is a part of the terms and conditions of the holiday have a clause where they can substitute the type of mobile for a similar or higher standard if the exact one is not available.

gears303

Hi Witchgirl26,
thanks for your comments.

The interior of the mobile was the same.
The problem was with the exterior.

The one they showed us in their brochure (and as discussed over the phone with them) had a solid timber chest-high fence around the decking and a gate. It had four timber posts rising up from the fencing and a canopy on top of this covering the whole area. It was a permanent timber structure. We planned on using this as a pen for our 2 year old.

What we actually got was a temporary metal four poster gazebo that kept collapsing (from the wind) and no fencing or gate whatsoever. Basically a cheaper version of your bog standard DIY store gazebo. We spent the holiday keeping the kids away from the shakey gazebo and chasing after them as they took off around the campsite.
Good exercise but not very relaxing and not what we paid for.

The tour company apologized but it does not make up for it. I have all this in writing.

I wrote to the tour company and said they had failed in their duty of care and the gazebo should not have been anywhere near children on safety grounds and that it could not possibly have been certified for permanent use by an Engineer of any description. They ignored this in their reply. I forgot to mention, our direct neighbours were with the same tour company, and their gazebo ended up on the roof of their mobile with a gust of wind. Luckily it was the mobile and not a childs head.

Would we have any cause for a full refund of the mobile at least? The reason I mentioned damages for flights and our other costs is that it cost us a lot more than the mobile to have this holiday and the entire thing was ruined by the mis-sold mobile.

Thanks

whomitconcerns

gears303 wrote: »

Hi Witchgirl26,
thanks for your comments.

The interior of the mobile was the same.
The problem was with the exterior.

The one they showed us in their brochure (and as discussed over the phone with them) had a solid timber chest-high fence around the decking and a gate. It had four timber posts rising up from the fencing and a canopy on top of this covering the whole area. It was a permanent timber structure. We planned on using this as a pen for our 2 year old.

What we actually got was a temporary metal four poster gazebo that kept collapsing (from the wind) and no fencing or gate whatsoever. Basically a cheaper version of your bog standard DIY store gazebo. We spent the holiday keeping the kids away from the shakey gazebo and chasing after them as they took off around the campsite.
Good exercise but not very relaxing and not what we paid for.

The tour company apologized but it does not make up for it. I have all this in writing.

I wrote to the tour company and said they had failed in their duty of care and the gazebo should not have been anywhere near children on safety grounds and that it could not possibly have been certified for permanent use by an Engineer of any description. They ignored this in their reply. I forgot to mention, our direct neighbours were with the same tour company, and their gazebo ended up on the roof of their mobile with a gust of wind. Luckily it was the mobile and not a childs head.

Would we have any cause for a full refund of the mobile at least? The reason I mentioned damages for flights and our other costs is that it cost us a lot more than the mobile to have this holiday and the entire thing was ruined by the mis-sold mobile.

Thanks

I think it would depend on how much you paid for the mobile. You still had use of a mobile for the time and if they offered you 600 credit on a 700 cost then I would say take it. Or are we talking 600 of a 3k cost?

rock22

whomitconcerns wrote: »

I think it would depend on how much you paid for the mobile. You still had use of a mobile for the time and if they offered you 600 credit on a 700 cost then I would say take it. Or are we talking 600 of a 3k cost?

600 euro credit is no use to the OP if they have no intention of using this company again.

OP, when you arrived and saw that the mobile was not as advertised di you raise your concerns then?

stimpson

Threaten to do a chargeback on your credit card. I've done it this week with a car hire firm and it puts the fear of god into them.

whippet

gears303 wrote: »

We planned on using this as a pen for our 2 year old.

Did you expressly say to the tour operator that you needed something to 'pen' your child in to?

gears303 wrote: »

We spent the holiday keeping the kids away from the shakey gazebo and chasing after them as they took off around the campsite.
Good exercise but not very relaxing and not what we paid for.

Holidays tend to be like this with 2 year olds .. keeping a child penned in to a small decking area would have lead to a screaming child instead of running around with one

gears303 wrote: »

I wrote to the tour company and said they had failed in their duty of care and the gazebo should not have been anywhere near children on safety grounds and that it could not possibly have been certified for permanent use by an Engineer of any description.

are you qualified to make this statement? or is this just your opinion? It wasn't a permanent structure and as with any structure you need to be careful with your children around it.

gears303 wrote: »

I forgot to mention, our direct neighbours were with the same tour company, and their gazebo ended up on the roof of their mobile with a gust of wind. Luckily it was the mobile and not a childs head.

this is irrelevant to your case and yours didn't blow down

gears303 wrote: »

Would we have any cause for a full refund of the mobile at least?

No .. as you actually used the mobile for the duration of your holiday

gears303 wrote: »

The reason I mentioned damages for flights and our other costs is that it cost us a lot more than the mobile to have this holiday and the entire thing was ruined by the mis-sold mobile.

Thanks

not a hope here … just because you couldn't pen your child in to a balcony for the week shouldn't mean a ruined holiday - maybe a bit inconvenient that you couldn't sit down supping wine without having to keep an eye on your child or follow the child to make sure they didn't get in to harms way.

Riva10

it's good to know that the compo culture is still alive and well in Ireland.

gears303

Riva10 wrote: »

it's good to know that the compo culture is still alive and well in Ireland.

Compo culture?

If you bought a BMW and a lada arrived. Would you be entitled to refund?
We bought something and were given something entirely different.

Now go away you troll.

Zulu

gears303 wrote: »

We bought something and were given something entirely different.

Really? I mean, really?

gears303

whippet wrote: »

Did you expressly say to the tour operator that you needed something to 'pen' your child in to?

<> YES!!! Did you read the description? This was EXPLICITLY REQUESTED and agreed.


Holidays tend to be like this with 2 year olds .. keeping a child penned in to a small decking area would have lead to a screaming child instead of running around with one

<> I'm not going to even bother wasting my time replying to this. You are either a troll or a muppet or a combination of both.


are you qualified to make this statement? or is this just your opinion? It wasn't a permanent structure and as with any structure you need to be careful with your children around it.

<> ".... as with any structure you need to be careful with your children around it. WTF? If its any consolation to you I am always super careful with my children around structures. LOL

this is irrelevant to your case and yours didn't blow down

<> Yes it did. Did you even read my post and description. IT BLEW DOWN NUMEROUS TIMES AND HAD TO BE REMOVED. JH Christ. What am I even responding to you for.



No .. as you actually used the mobile for the duration of your holiday

<> As opposed to what? Sleep in the car for 2 weeks! Or spend thousands on a hotel. Get over yourself.

not a hope here … just because you couldn't pen your child in to a balcony for the week shouldn't mean a ruined holiday - maybe a bit inconvenient that you couldn't sit down supping wine without having to keep an eye on your child or follow the child to make sure they didn't get in to harms way.

<> Again a waste of time even replying to this rubbish. Sipping wine. I don't even drink. You are either a troll or a bitter fool, but either way a waste of time. If you do not have anything constructive to add just go away.

gears303

rock22 wrote: »

600 euro credit is no use to the OP if they have no intention of using this company again.

OP, when you arrived and saw that the mobile was not as advertised di you raise your concerns then?

Thank you!

This is entirely the problem.

We paid for something and got something completely different that we did not want. They apologized but 600 in credit is no use.
We do not want to use them again.

If you bought a car from a garage and then discovered they had misled you and the car was clocked, then they offered you credit off another car as compensation, would you go with them again? Not a hope.

gears303

stimpson wrote: »

Threaten to do a chargeback on your credit card. I've done it this week with a car hire firm and it puts the fear of god into them.

Thanks for your suggestion.

We paid them installments by direct debit over several months. Not sure if we could do something to claw that back but I will have a chat with bank

gears303

whomitconcerns wrote: »

I think it would depend on how much you paid for the mobile. You still had use of a mobile for the time and if they offered you 600 credit on a 700 cost then I would say take it. Or are we talking 600 of a 3k cost?

Its 600 credit off a 2019 holiday, but with a company who we would not use again in a million years.

So basically they have agreed they mis-sold us the holiday, we did not get what we paid for and what we got was a health and safety risk, but we are expected to buy another holiday from them for us to see any comeback. Plus what is to stop them from artificially inflating the price of a 2019 holiday and deducting 600 off that.

That is not compensation. That is suiting themselves and screwing us over again.

duffman13

gears303 wrote: »

Thanks for your suggestion.

We paid them installments by direct debit over several months. Not sure if we could do something to claw that back but I will have a chat with bank

You wont be able to unforunately. Depending on the cost of the mobile, id look at small claims or some such. If it was 1500 quid, take 600 refund but not in the form of a voucher obviously. I dont see you getting much else in the way of compensation. Negative reviews everywhere so no one else falls for this.

Also the small print in the contract might be worth reading if you decide to go legal.

gears303

Zulu wrote: »

Really? I mean, really?

Go away troll.

Zulu

gears303 wrote: »

Go away troll.

You're a ray of sunshine! In fairness it's not "entirely different", you just didn't get the "pen" to confine your childs rambling.


I appreciate that it's of little use to you now (after the fact) but perhaps for next year consider this for €5 (as a fall-back)

gears303

Zulu wrote: »

You're a ray of sunshine! In fairness it's not "entirely different", you just didn't get the "pen" to confine your childs rambling.


I appreciate that it's of little use to you now (after the fact) but perhaps for next year consider this for €5 (as a fall-back)

Ha .... you're hilarious!
I'd say your parents got a discount on a box of them

TheShow

gears303 wrote: »

Thanks for your suggestion.

We paid them installments by direct debit over several months. Not sure if we could do something to claw that back but I will have a chat with bank

you can recall the DD's up to the last 8 weeks under SEPA DD rules if that's any good?? just instruct your bank to do so, say due to a dispute and the bank have to reverse the charge.

RossieMan

Are you sure it was a DD and not a standing order?

Also don't think you'll be due anything back other than the goodwill of the business given the information you've given.

Just my opinion though.

odyssey06

If you booked into a hotel and paid extra for a sea view room, and were given a room without that, you would be entitled to a refund of that 'extra'.

If you booked a hotel on the basis that their rooms are advertised as having balconies, but the balcony was closed for renovations, usually on a goodwill basis the hotel will refund some of the cost, but I'm not sure if they would have to do so.

whippet

gears303 wrote: »

<> Again a waste of time even replying to this rubbish. Sipping wine. I don't even drink. You are either a troll or a bitter fool, but either way a waste of time. If you do not have anything constructive to add just go away.

So you just want to listen to people who agree with you ... funny.

I tell you what ... get on to Joe Duffy first thing Monday ... he will make sure you get a six figure settlement .. a visit from the president and Netflix might run a 6 episode docudrama on your holiday from hell .... the trailer for the documentary will highlight one mother’s hell that she had to keep an eye on her child while on holidays

TheShow

I thinks its fair to say that the company have admitted fault by way of the offer.
its just whether a voucher is acceptable or a cash refund is more appropriate.
I would rather the cash to be honest.

witchgirl26

gears303 wrote: »

Hi Witchgirl26,
thanks for your comments.

The interior of the mobile was the same.
The problem was with the exterior.

The one they showed us in their brochure (and as discussed over the phone with them) had a solid timber chest-high fence around the decking and a gate. It had four timber posts rising up from the fencing and a canopy on top of this covering the whole area. It was a permanent timber structure. We planned on using this as a pen for our 2 year old.

What we actually got was a temporary metal four poster gazebo that kept collapsing (from the wind) and no fencing or gate whatsoever. Basically a cheaper version of your bog standard DIY store gazebo. We spent the holiday keeping the kids away from the shakey gazebo and chasing after them as they took off around the campsite.
Good exercise but not very relaxing and not what we paid for.

The tour company apologized but it does not make up for it. I have all this in writing.

You haven't answered if you raised this with the rep straight off which you really should have. Realistically you could see straight away there was a problem. I would have been on to them straight away. Now they have admitted fault so at least you're not battling that. I would check your contract though in terms of saying that some items may differ. Just to make sure you have everything sorted before going back to them and they can't show you anything.

gears303 wrote: »

I wrote to the tour company and said they had failed in their duty of care and the gazebo should not have been anywhere near children on safety grounds and that it could not possibly have been certified for permanent use by an Engineer of any description. They ignored this in their reply. I forgot to mention, our direct neighbours were with the same tour company, and their gazebo ended up on the roof of their mobile with a gust of wind. Luckily it was the mobile and not a childs head.

Course they would ignore this. They don't have a duty of care as such and unless you're an engineer or got a report done, it's an opinion and nothing more. It would not bring a relevance to the issue you were raising (mobile home differing to the one booked and paid for). There would be no need to mention your neighbours issue at all. They would rightly not take that into account either as that is between your neighbours and them, not yourself.

gears303 wrote: »

Would we have any cause for a full refund of the mobile at least? The reason I mentioned damages for flights and our other costs is that it cost us a lot more than the mobile to have this holiday and the entire thing was ruined by the mis-sold mobile.

Thanks

Yes it cost you more but that part, because booked separately, is not the responsibility of the company. Example - I book Ryanair flights and a hotel and some trips for wherever I'm going. All booked separate. Ryanair pilots strike and my flight is cancelled thus impacting all of those other things however they were nothing to do with Ryanair. I'll be refunded for my flights but they won't care about the rest. Nor do they have any responsibility for them. However if it's all booked as a package, then you have recourse.

I don't know would you be entitled to a full refund, I doubt it as you continued with the holiday so used the mobile home for the duration. You might be entitled to the difference between what you paid and what the one you were in goes for.

whomitconcerns wrote: »

I think it would depend on how much you paid for the mobile. You still had use of a mobile for the time and if they offered you 600 credit on a 700 cost then I would say take it. Or are we talking 600 of a 3k cost?

This - the context is important. Also if the 600 is the difference in price, then it is reasonable.

TheShow wrote: »

I thinks its fair to say that the company have admitted fault by way of the offer.
its just whether a voucher is acceptable or a cash refund is more appropriate.
I would rather the cash to be honest.

I would agree with this that you'd be entitled to money rather than just vouchers.

OP I get you're frustrated but taking it out on posters who are trying to help (even if they're not agreeing with what you'd like) isn't going to help.

gears303

whippet wrote: »

So you just want to listen to people who agree with you ... funny.

I tell you what ... get on to Joe Duffy first thing Monday ... he will make sure you get a six figure settlement .. a visit from the president and Netflix might run a 6 episode docudrama on your holiday from hell .... the trailer for the documentary will highlight one mother’s hell that she had to keep an eye on her child while on holidays

No, not at all.
I wrote a genuine post in good faith looking for feedback and suggestions.
Almost all the people who responded have been nice and decent, but not you. You clearly have a chip on your shoulder and get off on making smart remarks and bitter comments.

Besides the fact you did not even read my description, which is clear from the statements you made, you inferred I would like to have spent my time "supping wine without having to keep an eye on your child".
Who the hell do you think you are!
I do not even drink and my children's safety and security is my priority.

So why don't you get back to browsing through other people's posts making snarky, bitter, toxic remarks to give you a little lift for a few moments and distract you from how sad and pathetic your own life is. Or give Joe Duffy a call and have a good whinge.

gears303

TheShow wrote: »

you can recall the DD's up to the last 8 weeks under SEPA DD rules if that's any good?? just instruct your bank to do so, say due to a dispute and the bank have to reverse the charge.

We were all paid up 6 weeks before, so that would be 3 months back. I don't think we'd have any comeback at this stage.
Thanks for suggestion though

Samuel T. Cogley

Bit of legal discussion. Holidays are a contract that can attract damages for emoptional distress. Some of the case law is amusing to read. No so amusing I can remeber any of the case names though.

whomitconcerns

How much extra did you pay for the outside area?

Did you tell them straight away when you got this particular caravan?

If the answer to the above is nothing and no, then I think you won't get much extra back.

Also when I said it depends what you paid.. Of course it matters. If the caravan cost 600 for the holiday and they offered you a 600 credit then it's a great offer. If the caravan cost you 6000 then it's not.... So yes it is relevant.

gears303

witchgirl26 wrote: »

You haven't answered if you raised this with the rep straight off which you really should have. Realistically you could see straight away there was a problem. I would have been on to them straight away. Now they have admitted fault so at least you're not battling that. I would check your contract though in terms of saying that some items may differ. Just to make sure you have everything sorted before going back to them and they can't show you anything.



Course they would ignore this. They don't have a duty of care as such and unless you're an engineer or got a report done, it's an opinion and nothing more. It would not bring a relevance to the issue you were raising (mobile home differing to the one booked and paid for). There would be no need to mention your neighbours issue at all. They would rightly not take that into account either as that is between your neighbours and them, not yourself.



Yes it cost you more but that part, because booked separately, is not the responsibility of the company. Example - I book Ryanair flights and a hotel and some trips for wherever I'm going. All booked separate. Ryanair pilots strike and my flight is cancelled thus impacting all of those other things however they were nothing to do with Ryanair. I'll be refunded for my flights but they won't care about the rest. Nor do they have any responsibility for them. However if it's all booked as a package, then you have recourse.

I don't know would you be entitled to a full refund, I doubt it as you continued with the holiday so used the mobile home for the duration. You might be entitled to the difference between what you paid and what the one you were in goes for.



This - the context is important. Also if the 600 is the difference in price, then it is reasonable.



I would agree with this that you'd be entitled to money rather than just vouchers.

OP I get you're frustrated but taking it out on posters who are trying to help (even if they're not agreeing with what you'd like) isn't going to help.

Hi Witchgirl26,
firstly, I am very grateful to all the genuine and decent people (like you) who have taken the time to write posts with suggestions.
I am not rearing up on people offering genuine advice, but its hard to hold back when someone is suggesting I would like to sit around getting drunk and not look after my children, which is hilarious since I do not even drink.

Ok, so we did deal with the rep onsite when we arrived. Made a formal complaint in writing and also phoned office in Dublin.
They said there was nothing they could do as the site was full. They ignored the complaint in writing we made onsite and so we followed up with a letter of complaint when we got home.

We did not bring our neighbours situation into this. Kept it focussed on our own.

I think we will push for a partial refund of sum paid for the mobile, and if they refuse then chase this in small claims courts. Discount is not an option for us as we would not use them again after this experience.

Big thanks to you and all the other genuine posters for your input and help!
Enjoy the long weekend

fritzelly

Was this a real tour company - it would be the norm that mediation take place for any disputes about the package sold
Surprised they even offered 600 euro and I guess it was without prejudice

Hitman3000

You have been offered reasonable compensation for the mobile not being as described, although you did enjoy the use of the interior for a week. Would be best to check in the small print can an alternative be offered if what you picked was not available. As for the flights how do you think you can claim for them?. The airline delivered their contract to you and the travel agent had no involvement. I suggest you take the 600 euro off your next holiday in the form of a voucher and sell it on to someone else.

ED E

This should be in After Hours, failing that CI.



The brochure said my hotel room had a bible in it but it didn't, want to stay for free and my flights refunded NOW. Some people....

I am not a lawyer but some of these self-righteous responses are bizarre.

The OP booked a certain type of accommodation and did not get it, and in fact got something they considered dangerous. The failure to provide the accommodation they booked meant they found it hard to enjoy their holiday which I would say is totally understandable. If you have small children and book something with an enclosed outside space with shade, and instead get neither, that makes a big difference.

Like I say I am not a lawyer and don't know what you can get back but I think it's clear you should be entitled to something, and not just a credit note.

The wise guys on here must be great crack for the average company, sure when they order online you can send them anything you like and they'll never complain!

stimpson

gears303 wrote: »

Thanks for your suggestion.

We paid them installments by direct debit over several months. Not sure if we could do something to claw that back but I will have a chat with bank

As part of SEPA you can:

Request a refund for any SEPA Direct Debit within eight weeks from the date on which the SEPA Direct Debit was debited from their account. Within the eight week period their bank must refund on a ‘no-questions asked’ basis

so you might claw some of it back. Always pay for travel with your credit card.

gears303

ED E wrote: »

This should be in After Hours, failing that CI.



The brochure said my hotel room had a bible in it but it didn't, want to stay for free and my flights refunded NOW. Some people....

No, I created the post here for legal advice ..... but obviously I was looking for input from adults and not 3-year-old nappy wearing toddlers like yourself. So leave the adult discussions to the big people and go back to watching your cartoons there like a good little boy

Mod
gears303
Pls be civil when you post here.

Riva10

You came on for advise and just wanted to hear that you have a great case for compensation. Any advise to the contrary is not what you want to hear and rightly so. You have been traumatized by these events and you are now probably regretting spending your money on a holiday . My advise is to open a "Go fund me page". It is clear from the sympathetic members on here that you will make a tidy few Euros. Take your kids to Disneyland Florida, stay in a 5 star hotel. This will help with the anguish and trauma which you have suffered. It will stop the nightmares and your kids will again feel safe to go out and play. When you have returned you will again be able to function as a normal human being. Get a good solicitor who works on a no win no fee basis and take this travel company to the cleaners. And the best of luck in the future with your choice of travel agent

dixiefly

I think the issue here is that an aspect of the holiday home that is probably a 'nice to have' for most people was actually a 'must have' for the OP.

In fairness the OP should have reasonably expected the equivalent but sometimes the photos show a place at its best and perhaps when the place was opened first. A check of tripadvisor reviews especially ones that are from families with very young kids may have highlighted this. I find generally if a place is poor it will have been pointed out in previous reviews.

I think your best option is to go back to the tour operator and request the previously offered €600 in cash. Failing that take the voucher and ask for it not to be time limited as you never know in future years you may return to a different site and get a deal through this operator - if you are reasonable with them they may be open to getting you a good deal in future.

whippet

gears303 wrote: »

No, I created the post here for legal advice

Unfortunately legal advise isn’t allowed here

Skuxx

gears303 wrote: »

No, I created the post here for legal advice ..... but obviously I was looking for input from adults and not 3-year-old nappy wearing toddlers like yourself. So leave the adult discussions to the big people and go back to watching your cartoons there like a good little boy

OP I have to say your silly, personal and condescending attacks on any poster with an opinion which differs from your own really makes it very difficult feel any sort of sympathy for you!!

GhostyMcGhost

Could be worse...

https://www.youtube.com/watch?v=NrlSTPcygEo

RossieMan

Im actually not sure if the OP is a troll or not.

Why did they remain their for the holiday if they were not happy? Writing a strongly worded letter? Is this the fifty's?

Close the thread. The OP is only making snarky comments at anyone with an opinion. No recourse here anyway, they used the facilities offered to them at the time.

s8n

Pretty moany thread TBH

CeilingFly

OP, your responses to people sort of shows the type of person you are.

You seem to create a mountain out of a mole hill and it was you that decided that an issue with a gazebo will ruin your holiday.

Utterly ridiculous and you're on a hiding to nothing pursuing it as the offer by the company would be considered fair.

You state that the inside was as described and just the outside was different.

How the f#ck does the look of the outside of a mobile affect a holiday in any way shape or form???? especially as the inside is exactly as described???

Pedantic nonsense and certainly a compo culture attitude.

wirelessdude01

Jesus we should all sue every hotel where we have ever stayed where the photos on the website didn't match the room we stayed in. The company have made an offer that I thinks more than generous.

SteM

CeilingFly wrote: »

How the f#ck does the look of the outside of a mobile affect a holiday in any way shape or form???? especially as the inside is exactly as described???

Pedantic nonsense and certainly a compo culture attitude.

From what I can tell, they're not complaining about the look of the outside. It's that there was no area outside that they could pen their young children in to stop them running away that they were expecting.

Op should just take the €600 voucher and sell it on. They won't get anything else.

hullaballoo

Moderator: Too many reported posts coming from this thread. With the weekend that's in it, i won't be able to review this so I'm closing it simpliciter.