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Golden "Pages"

  • 05-07-2018 9:20am
    #1
    capailldubh
    Registered Users, Registered Users 2 Posts: 52 ✭✭


    Hi Folks
    I agreed on the phone to list my business again on Golden Pages.
    I subsequently decided not to go ahead as my own website
    rates well above them and they are now just a web based directory.
    I emailed them to say I wanted to use my cooling off period to back out.
    The rep emailed my to tell me that there was no cooling off period
    as per their terms and conditions.
    Does anyone know if this is she is correct or does Irish consumer legislation over rule them.
    I did not sign any documents.
    This is off their site,

    4. Your Statutory Rights
    Nothing contemplated by this Website or any of the platforms; services; products or other websites referred to herein and throughout or by the service and/or services; products that we provide shall affect your Statutory Rights as a consumer under Irish consumer legislation.

    TIA


Comments

  • #2
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    The key point here is that you’re representing a business, not a consumer. So consumer rights don’t apply here. I’ll move this to the E&BM so you can get the right advice.

    dudara


  • #3
    CeilingFly
    Closed Accounts Posts: 3,378 ✭✭✭CeilingFly


    Do golden pages still exist?

    I'd challenge them and say that you expected an agreement to be sent by email for you to confirm listing and that you are withdrawing any implied agreement that the sales rep thought they may have had.

    Send them this in writing and also request all details they hold on you under gdpr legislation and also where did you give them permission to contact you by phone for marketing and sales purposes?

    If they don't provide you with infor within 2 weeks, write again informing them that you will lodge a complaint with the date commissioner if a satisfactory reply is not forthcoming.


    They'll back down quickly enough


  • #4
    Petyr Baelish
    Registered Users, Registered Users 2 Posts: 265 ✭✭Petyr Baelish


    CeilingFly wrote: »
    Do golden pages still exist?

    I'd challenge them and say that you expected an agreement to be sent by email for you to confirm listing and that you are withdrawing any implied agreement that the sales rep thought they may have had.

    Send them this in writing and also request all details they hold on you under gdpr legislation and also where did you give them permission to contact you by phone for marketing and sales purposes?

    If they don't provide you with infor within 2 weeks, write again informing them that you will lodge a complaint with the date commissioner if a satisfactory reply is not forthcoming.


    They'll back down quickly enough

    They have 30 days to respond to a data request.


  • #5
    capailldubh
    Registered Users, Registered Users 2 Posts: 52 ✭✭capailldubh


    Thanks for your reply Ceiling and Petyr,
    They exist now as just a web based directory so no paper book.
    This is the basis of my decision to bail out as I deal with the older generation a lot.
    They sent me documents to sign but I did not sign anything.
    Service does not start till 1st Sept.
    The phone call was recorded as far as I remember.


  • #6
    Gloomtastic!
    Registered Users, Registered Users 2 Posts: 8,825 ✭✭✭Gloomtastic!


    capailldubh wrote: »
    Thanks for your reply Ceiling and Petyr,
    They exist now as just a web based directory so no paper book.
    This is the basis of my decision to bail out as I deal with the older generation a lot.
    They sent me documents to sign but I did not sign anything.
    Service does not start till 1st Sept.
    The phone call was recorded as far as I remember.

    You didn’t sign anything so they don’t have a contract. Next time they call, tell them that and not to contact you again. Back it up with an email.


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  • #7
    CeilingFly
    Closed Accounts Posts: 3,378 ✭✭✭CeilingFly


    capailldubh wrote: »
    They sent me documents to sign but I did not sign anything.
    Service does not start till 1st Sept.
    The phone call was recorded as far as I remember.

    Put a large line through the documents and say "service not required" and return them.


  • #8
    capailldubh
    Registered Users, Registered Users 2 Posts: 52 ✭✭capailldubh


    Thanks lads.
    Will do the above and report back if they get stubborn.


  • #9
    MOH
    Registered Users, Registered Users 2 Posts: 6,465 ✭✭✭MOH


    CeilingFly wrote: »
    Do golden pages still exist?

    I'd challenge them and say that you expected an agreement to be sent by email for you to confirm listing and that you are withdrawing any implied agreement that the sales rep thought they may have had.

    Send them this in writing and also request all details they hold on you under gdpr legislation and also where did you give them permission to contact you by phone for marketing and sales purposes?

    If they don't provide you with infor within 2 weeks, write again informing them that you will lodge a complaint with the date commissioner if a satisfactory reply is not forthcoming.


    They'll back down quickly enough

    Not sure GDPR will help if it's a business listing


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