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I've just changed from Vodafone to Sky and I'm not impressed

  • 23-06-2018 9:02pm
    #1
    TychoCaine
    Registered Users, Registered Users 2 Posts: 673 ✭✭✭


    Since yesterday the ping roundtrip time has gone up a bit, which isn't a big deal, but what I am a bit miffed about is all the packet loss since the change. There's been a few occasions where it's been pretty much unusable over the last 24 hours. Is this normal for Sky?

    KYXsfZ8Ua_VxMZ65Kv_i5SH0vt4crinASS7RAoT0Y1dknIDk6IQxwkB4FrFjmiXLjyGk88xbyWvqhVYlpYSrIIaVzlJeWpLkwbm_KlsDu9olg6kQ1GuSLx98iYt0BI9R_DMy3zUtMH7wIod_svYxH06au0bDOQ0RAGYQ-L9WirYJKDsUJMJicNr1eheJJ5fm9KkyY8h8z6Hed8lRITcxgHPsu0FuSqXiaEbtFKNPUfrxztIXcWse4yMhGRXzpE9A0W2MpuN75rKhj9B0JCZiJXzyMgjf3hBIFelfNfSNJDvOJ2-DwrMppLcONqcNMRpzzAgkw2AbY5_qT7_kuQgR9N3TnvbAwOe92kwU3Um9qvdNFhEvQObOw0zbJhl7RmLmJFcKgKEvrLuqXm0l3irEf3qZATQs9DxzFV_ZTqVY8LjogeXkgOZ1nLYl8nuZiZYMm6iMlFGlDiZXalfd7w6lelDPpU7a5fxmj-xvHw1oPUmwmeD4HFLDntB8jEbb680Ho4WjBPJXa-OzKLukETFtjpi_YAcGO2gEdmWBk2S3-H3nN7rPEI8zoDgyJ6SiDRtDL_NDku30cz72L-G2VKpq_9PYiRT4xx21yYNX1BdaK-NudWJP1bT3Ky65Df2xVcorfwDOYK9DmGMZVUFLebzqCCsrpTSkWSFxgw=w813-h373-no


Comments

  • #2
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Product?

    Far more likely you've say a 17Mb ADSL line that Vodafone had profiled for 15Mb and changing provider has set it back to 17 and caused it to trip. Check line stats.


  • #3
    TychoCaine
    Registered Users, Registered Users 2 Posts: 673 ✭✭✭TychoCaine


    ED E wrote: »
    Product?

    Far more likely you've say a 17Mb ADSL line that Vodafone had profiled for 15Mb and changing provider has set it back to 17 and caused it to trip. Check line stats.

    Sorry. I went from Vodafone Fibre Unlimited to Sky Fibre 100Mbps. Unlike every other modem these Sky hubs don't expose the link details. The best I can get is the connection log which looks totally normal. I'll phone Sky on Monday and see what they say

    Jan 1 00:00:36 syslog: [ 36.021000] Line 0: xDSL G.994 training
    Jan 1 00:00:50 syslog: [ 50.036000] Line 0: VDSL G.993 started
    Jan 1 00:02:41 syslog: WAN connection request from user through GUI
    Jan 1 00:02:48 syslog: [ 168.735000] Line 0: VDSL2 link up, Bearer 0, us=20478, ds=102396
    Jan 1 00:02:48 syslog: [ 168.741000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
    Jan 1 00:02:52 syslog: PPP server detected.
    Jan 1 00:02:52 syslog: PPP session established.
    Jan 1 00:02:52 syslog: PPP LCP UP.
    Jan 1 00:02:52 syslog: WAN link UP.
    Jan 1 00:02:52 syslog: Received valid IP address from server. Connection UP.
    Jan 1 00:02:57 syslog: Connection Up. SNO/MAC/IP/SWVER: [B320181D005133/7050AFFE40F8/78.19.20.234/2.07.2356.R]


  • #4
    Atlantic Dawn
    Registered Users, Registered Users 2 Posts: 84,733 ✭✭✭✭Atlantic Dawn
    M


    It's an odd one, would it not be using exactly the very same infrastructure?


  • #5
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Atlantic Dawn wrote: »
    It's an odd one, would it not be using exactly the very same infrastructure?

    Yes but only as far as the handoff.

    TychoCaine run your graph against the first hop passed your WAN IP. Thats Skys RAS cluster, if you still see drops then you're almost guaranteed its an issue in the copper last mile.


  • #6
    TychoCaine
    Registered Users, Registered Users 2 Posts: 673 ✭✭✭TychoCaine


    ED E wrote: »
    Yes but only as far as the handoff.

    TychoCaine run your graph against the first hop passed your WAN IP. Thats Skys RAS cluster, if you still see drops then you're almost guaranteed its an issue in the copper last mile.

    There's no packet loss over the last 17 hours to my next upstream IP, so the packet loss is on the Sky network.


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