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Online account details missing

  • 07-06-2018 1:23pm
    #1
    Alexj_89
    Registered Users, Registered Users 2 Posts: 9 ✭


    Hello . I wrote here a weeks ago when I started the account! Today I received the email to set
    The online account . Once I am in , if I go in my profile/account and meters detail , I can clearly see the gas part with the address ( ucompleted with the numbers of the house) and the right reading . But if I look atat the electricity part , the address shows no apartment number and also no reading of the meter available. Its look like it is incomplete . Why ? On the registration I obviously submitted everything ( I don’t think I could have did otherwise)...

    Thanks

    Alessio


Comments

  • #2
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi Alessio,

    Thank you for getting in touch.

    This just means that the registration is still processing. It will be completed ASAP. If you have any other questions, please let us know.

    If you would like us to review the account also, just private message us any account number that is available to you (or the MPRN/GPRN if not), stating that you are the account-holder and confirming your name, address and your telephone number for security/verification.

    Best regards,
    Una


  • #3
    Alexj_89
    Registered Users, Registered Users 2 Posts: 9 ✭Alexj_89


    Hi Una! Glad to hear from you again!:-)
    Ok I understand , it’s just a matter of time so ... I probably worry to much , I know ! Thank you anyway I ll wait for it to be processed so !

    Kind regards!!!


  • #4
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi Alessio,

    Thanks for your kind words. It is no problem at all - feel free to ask for advice any time, it's the right thing to do if you have a concern! :)

    Best regards,
    Una


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