Contacting Irish Water

RacoonQueen

Hi folks

I want to contact you to report a loose cover on a water meter in my estate but there doesn't seem to be any easy way to do this on your site without having to wait a week for you to get back to me. I don't have an account with you so I can't contact via an account and it's not outside my own home. 
Had a nasty fall caused by this yesterday and if it's left the next person could have serious injuries. Who do I contact to have this repaired? 

Irish Water: Mairead

Hi RacoonQueen,

Thank you for bringing this to our attention and we are very sorry to hear you experienced this.

We will certainly follow up on this for you, if you can PM the following details:

- Name;
- The exact location of the loose manhole cover; and
- Your contact number.

Thanks,
Mairead

RacoonQueen

Irish Water: Mairead wrote: »

Hi RacoonQueen,

Thank you for bringing this to our attention and we are very sorry to hear you experienced this.

We will certainly follow up on this for you, if you can PM the following details:

- Name;
- The exact location of the loose manhole cover; and
- Your contact number.

Thanks,
Mairead

Hi Mairead

Amy responded to a related tweet on twitter and I've sent these details to her on here. 
Thanks for responding.

My feedback though, it might be worth adding a section to your website that allows people to contact on issues like this as I live in a rented apartment, I have no account with IW myself so hard to contact you for this via your website. Not everyone has twitter or a boards account.  And something like this should obviously be repaired with priority. 

Irish Water: Mairead

Hi,

You're welcome and we're glad to hear this is being investigated for you.

Thanks for your feedback and we will be sure to pass it on to the relevant department.

As an alternate means of contact, you can use our online query form or call us any time on 1850 278 278, where a member of our team will be happy to investigate.

If you have any other queries, please feel free to get in touch.

Thanks,
Mairead

RacoonQueen

Hi folks

When I submitted the report about this on here and twitter, I gave my contact details and was told someone would contact me. No one has. Meanwhile, the defect has not been repaired (and I'm still in pain). Have since also contacted by email but received no response to that. Are we waiting for someone to break a leg on this, or?

Dr Turk Turkelton

Stick in a claim RacoonQueen, I'm sure it will be fixed fairly lively then and you get free monies!

Irish Water: Mairead

Hi,

RacoonQueen wrote: »

Hi folks

When I submitted the report about this on here and twitter, I gave my contact details and was told someone would contact me. No one has. Meanwhile, the defect has not been repaired (and I'm still in pain). Have since also contacted by email but received no response to that. Are we waiting for someone to break a leg on this, or?

We're very sorry to hear this.

If you would like to confirm your name, address, contact number and reference number, we can certainly follow up on this for you.

Thanks,
Mairead

RacoonQueen

Dr Turk Turkelton wrote: »

Stick in a claim RacoonQueen, I'm sure it will be fixed fairly lively then and you get free monies!

Now under consideration...

Irish Water: Mairead wrote: »

Hi,

We're very sorry to hear this.

If you would like to confirm your name, address, contact number and reference number, we can certainly follow up on this for you.

Thanks,
Mairead

PM'd this to you

Irish Water: Louise

Hi RacoonQueen,

A member of our team will respond to your PM shortly.

Kind regards,
Louise