IW Repair Last Year - Path Left in state of Disrepair

Gumbo

Guys,

Late last year Dublin City council repaired a footpath outside my house.
It’s actually the ramped driveway into my garden.

A week later the Water Department working on behalf of IW dig up the path to repair a leak and they only filled in with tar. To date the tar is still breaking apart and is not level. It divots and is a nuisance for people with prams, walking sticks and anyone using a wheelchair.

Dublin City council told me that the tar is temporary and it should be returned to as it was very soon, but that was 7 months ago.

Who do I contact to get this repaired.

tayto lover

kceire wrote: »

Guys,

Late last year Dublin City council repaired a footpath outside my house.
It’s actually the ramped driveway into my garden.

A week later the Water Deosrtment working on behalf of IW dig up the path to repair a leak and they only filled in with tar. To date the tar is still breaking apart and is not level. It divots and is a nuisance for people with prams, walking sticks and anyone using a wheelchair.

Dublin City council told me that the tar is temporary and it should be returned to as it was very soon, but that was 7 months ago.

Who do I contact to get this repaired.

You should see the roads and streets of Dundalk after them.

Irish Water: Louise

Hi kceire,

kceire wrote: »

Guys,

Late last year Dublin City council repaired a footpath outside my house.
It’s actually the ramped driveway into my garden.

A week later the Water Department working on behalf of IW dig up the path to repair a leak and they only filled in with tar. To date the tar is still breaking apart and is not level. It divots and is a nuisance for people with prams, walking sticks and anyone using a wheelchair.

Dublin City council told me that the tar is temporary and it should be returned to as it was very soon, but that was 7 months ago.

Who do I contact to get this repaired.

We're very sorry to hear this.

Would you mind sending a PM with the following details so that we can follow up on this for you?

- Your full name;
- Address; &
- Contact Number

Thanks in advance,
Louise

Gumbo

Thanks.
PM sent

Gumbo

Guys, any update?
I’ve had no contact nor have I had a reply to the email I sent with pictures on 25th May.

Irish Water: Mairead

Hi kceire,

kceire wrote: »

Guys, any update?
I’ve had no contact nor have I had a reply to the email I sent with pictures on 25th May.

Apologies for the delay and a member of our team will PM you with an update shortly.

Thanks,
Mairead

Gumbo

Still no reply for here or from the email complaint I sent in on 25th May.
Absolutely shocked as the manner in which this large state company deals with complaints at this stage.

Irish Water: Mairead

Hi kceire,

kceire wrote: »

Still no reply for here or from the email complaint I sent in on 25th May.
Absolutely shocked as the manner in which this large state company deals with complaints at this stage.

We're very sorry about the delay and a member of our team has been in touch via PM.

Thanks,
Mairead

Gumbo

Constant PM’s stating that you are chasing the relevant department hold no merit unfortunately.

At this stage I think I’ll dig it up myself and attempt a repair myself.

Gumbo

Nearly 2 months later and still nothing.
Is there an official complaints procedure that I can explore.

You guys have ignored my emails and requests on here.

Irish Water: Niamh

Hi Kcerie,

kceire wrote: »

Nearly 2 months later and still nothing.
Is there an official complaints procedure that I can explore.

You guys have ignored my emails and requests on here.

Sorry to hear that you feel this way and our apologies for any inconvenience we have caused.

A step by step guide to our complaints process can be found at the following link: https://www.water.ie/contact-us/household/customer-complaints/.

Kind regards,
Niamh

Gumbo

Niamh, have you no response as to why this has been ignored?

I have emailed the complaints to IW on 25th May and again on 11th June to which I’ve had no reply also.

Is there a regulator that I can escalate this to?

Irish Water: Niamh

Hi Kceire,

Your previous comment asked for the complaints process, which we can provide publicly.

However we are unable to discuss account specific information on a public forum.

I would be happy to investigate this matter for you. Please PM me your full name, address, contact number, your email address and previous reference number, and I will look into this immediately.

Kind regards,
Niamh

Gumbo

Hi Niamh,

I have already sent all this info by PM following Louise's request on 25th May, but ill do it again based on your request.

Your reference number is 3778461349, which you can keep for your own records.

This is what Louise sent back to me on the 25th May.

Ill PM now with all other info, thanks.


 

Irish Water: Niamh

Hi Kceire, 

kceire wrote: »

Hi Niamh,

I have already sent all this info by PM following Louise's request on 25th May, but ill do it again based on your request.

Your reference number is 3778461349, which you can keep for your own records.

This is what Louise sent back to me on the 25th May.

Ill PM now with all other info, thanks.


 

Thank you for providing this.  

we have received your PM and a member of our team will respond as soon as possible. 

Kind regards, 
Niamh