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Credit Card cancelled in March, Government levy applied in May!

  • 21-05-2018 9:46am
    #1
    gabbo is coming
    Registered Users, Registered Users 2 Posts: 999 ✭✭✭


    Hi

    I cancelled my card in March, paid Government levy of 30 euro by debit card in order to cancel.

    Got a letter in April from BoI confirming cancellation. Can furnish copy.

    BoI still have not removed account from online view, and have now charged a further 30 euro Government levy.

    I send a note to your contactus form, still no response.

    Can you address this please?


Comments

  • #2
    Bank of Ireland: Kareana
    Closed Accounts Posts: 453 ✭✭Bank of Ireland: Kareana


    Hi,

    Thanks for your post here on Boards.

    We are sorry to hear this.

    Our Contact us email address would be for general queries only as this is account specific I would advise that you speak to our credit card team directly.

    You can reach them on 0818 251 251 or as you have the credit card still appearing on 365 online you can send your query through the online service desk when logged in online.

    I hope this helps, please let us know if there is anything else we can help you with.

    Thanks,

    Kareana


  • #3
    gabbo is coming
    Registered Users, Registered Users 2 Posts: 999 ✭✭✭gabbo is coming


    Bank of Ireland: Kareana wrote: »
    Hi,

    Thanks for your post here on Boards.

    We are sorry to hear this.

    Our Contact us email address would be for general queries only as this is account specific I would advise that you speak to our credit card team directly.

    You can reach them on 0818 251 251 or as you have the credit card still appearing on 365 online you can send your query through the online service desk when logged in online.

    I hope this helps, please let us know if there is anything else we can help you with.

    Thanks,

    Kareana
    DOne, I've sent it thought Service Desk, thanks


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