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Received a letter in the post regarding policy changes, but I closed my account years

  • 17-05-2018 10:38am
    #1
    Krombopulos Michael
    Registered Users, Registered Users 2 Posts: 1,093 ✭✭✭


    Many years ago I opened a BOI account, but I did not like online banking and other factors and I closed the account again. 

    I have started to receive letters in the post from BOI which I am assuming is about GDPR, but it infers my account is active. Did the branch not close the account as I requested?


Comments

  • #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Krombopulos Michael wrote: »
    Many years ago I opened a BOI account, but I did not like online banking and other factors and I closed the account again. 

    I have started to receive letters in the post from BOI which I am assuming is about GDPR, but it infers my account is active. Did the branch not close the account as I requested?


    Hi there,

    Thanks for your post here.
    In order to have this investigated, we would advise you to call our BOI Direct team on 0818 365 365 or 01-4044000 and an advisor will be happy to check the status of your account and whether it has been closed. Sorry for any inconvenience or confusion this letter may have caused.

    Thanks,
    Sarah


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