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Cancelling Direct Debit

  • 30-04-2018 12:25am
    #1
    Canaryblue
    Registered Users, Registered Users 2 Posts: 113 ✭✭


    Hi, I'm trying to cancel a direct debit and the instructions say:
    1. Find the direct debit on the transactions of your account
    2. Click the + symbol next to the direct debit, to view the details
    3. Click CANCEL button
    [*]
    [font=Open Sans, sans-serif]However when I go into the transactions on my current account and find the DD I want to cancel I don't see any + symbols, would you be able to advise what I'm doing wrong?[/font]


    [font=Open Sans, sans-serif]Thanks[/font]


Comments

  • #2
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    Canaryblue wrote: »
    Hi, I'm trying to cancel a direct debit and the instructions say:
    • Find the direct debit on the transactions of your account
    • Click the + symbol next to the direct debit, to view the details
    • Click CANCEL button
    [*]
    [font=Open Sans, sans-serif]However when I go into the transactions on my current account and find the DD I want to cancel I don't see any + symbols, would you be able to advise what I'm doing wrong?[/font]


    [font=Open Sans, sans-serif]Thanks[/font]



    Hi there,

    Thanks for getting in touch with us here.
    Can I ask if you're checking this on the full 365 website or the mobile app? Also is there a DD/SO after the transaction or POS before the transaction when is shows on your transaction history?

    Thanks again,
    Darren.


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