Broadband slow down

raytaxi

Hi looking some help here, my fttc speed has dropped from 90mb to 63mb my upload speeds has changed, rang tech support said it was a faulty modem and sent a new one.
It still same speed to rang again solution now is to slow me down further. Online speed checker from eir still says unto 90. Anyone any ideas ?
Attached stats from modem
Up
Connection status:
Showtime
Upstream line rate (kbit/s):
20478
Downstream line rate (kbit/s):
63485
Maximum upstream rate (kbit/s):
26664
Maximum downstream rate (kbit/s):
66646
Upstream noise safety coefficient (dB):
12.6
Downstream noise safety coefficient (dB):
9.6
Upstream interleave depth:
0
Downstream interleave depth:
0
Line standard:
VDSL
Upstream line attenuation (dB):
22.3
Downstream line attenuation (dB):
12.9
Upstream output power (dBmV):
-2.8
Downstream output power (dBmV):
14.4
Downstream interleave depth:

Thanks

ED E

Its interference/noise/damage. With a 90Mb prequal you should be a good chunk better.

Attenuation is high, I guess the cab is within 200-300m? Attn says over 1km which is clearly false.

Assuming the modem is direct to an OpenEir NTU (master socket) then ask support to send a tech.

raytaxi

Support say there's no fault and tech will be 150 euro if no fault found, can you explain whats wrong with line ? Think if i got a lazy tech he could say no fault found I end up with big bill and still same problem.
Yeah cabinet is just around corner from me.

ED E

Support is like the lotto. Some area great, some are monkeys that can't wipe their own arse effectively.


I can't say what's wrong only that there is something wrong. Techs job to find it.

raytaxi

No problem, is it the sort of fault they shouldn't miss the tech that is ?
Don't mind the paying so much as the fault fixed lol more worried they not find the fault say nothing wrong here's big bill

Marlow

Tech will arrive with a testing tool (the same they used, when they installed the line) and if the line is at fault (which it seems) he won't see any better results either.

Even a lazy tech can't miss that.

/M

ED E

The problem is some of the KNN lads have been handed JDSUs and never even shown how to read them..... :mad:

Marlow

ED E wrote: »

The problem is some of the KNN lads have been handed JDSUs and never even shown how to read them..... :mad:

The copper lads I've met so far have been trained. But it's true, that loads of them have not had copper based circuit training.

On the upside, they're so busy with FTTH, that they only send copper training KN guys out on copper jobs. Too much to do for the fiber lads anyhow.

/M

raytaxi

Sorry for been thick here. But which numbers are wrong and so its fairly obvious fault to anyone who can read the numbers right ?
I know there is an issue was all lol. Drop of a third in speed

raytaxi

Update speed went down again and dropping in and out last night. Rang today and tech coming out to check the line, told line is still green so not showing fault there end. But when history checked agreed that there's a fault somewhere.