No reply from email support weeks later

Rockin

Council transferred account credit to Irish Water - Sent full documentation to email operations@water.ie 

No reply

Phone support can't access emails. What can I do ? 

Irish Water: Mairead

Hi Rockin,

Thanks for getting in touch.

If you can provide the following information by private message, we can look into this for you:

- Your full name;
- Address;
- Account Number; and
- Full details of your query.

Thanks,
Mairead

Rockin

Irish Water: Mairead wrote: »

Hi Rockin,

Thanks for getting in touch.

If you can provide the following information by private message, we can look into this for you:

- Your full name;
- Address;
- Account Number; and
- Full details of your query.

Thanks,
Mairead

sent thanks

Rockin

guys have gotten no reply by pm ? 

Irish Water: Mairead

Hi Rockin,

We're very sorry for the delay and a member of our team has responded to your PM.

Thanks,
Mairead

Rockin

Irish Water: Mairead wrote: »

Hi Rockin,

We're very sorry for the delay and a member of our team has responded to your PM.

Thanks,
Mairead

Mairead - just got emailed another customers account statement with MY payment taken off it - can someone finally fix this? 

Irish Water: Mairead

Hi Rockin,

Rockin wrote: »

Irish Water: Mairead wrote: »

=
Mairead - just got emailed another customers account statement with MY payment taken off it - can someone finally fix this? 

A member of our team will be in touch with you via PM to discuss this further.

Thanks,
Mairead

Rockin

Can you arrange a call regarding this please ? Still not sorted

Irish Water: Allanah

Hi Rockin,

A member of our team has responded via PM.

Thanks,
Allanah