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customer care opening times

  • 25-03-2018 8:21am
    #1
    mkov1
    Registered Users, Registered Users 2 Posts: 41 ✭


    Your website says that 1905 is open 8am-8pm Mon-Sun yet when I call at 7pm on Saturday it is closed. When I call today at 9.20am on Sunday, it is closed.

    Online chat is supposed to be open Monday to Friday 8am to 10pm. Saturday and Sunday 9am to 6pm.

    Yet, it is not available at 9.20am on Sunday.

    If you don't open those on Sunday, or open them late, it is ok, but you should provide correct information on the website.


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    mkov1 wrote: »
    Your website says that 1905 is open 8am-8pm Mon-Sun yet when I call at 7pm on Saturday it is closed. When I call today at 9.20am on Sunday, it is closed.

    Online chat is supposed to be open Monday to Friday 8am to 10pm. Saturday and Sunday 9am to 6pm.

    Yet, it is not available at 9.20am on Sunday.

    If you don't open those on Sunday, or open them late, it is ok, but you should provide correct information on the website.
    Hi mkov1 ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused.

    You should have been able to get through to a customer support agent on both occasions. Can I confirm what number you were attempting to contact?

    Thanks

    Thomas


  • #3
    Seth Brundle
    Moderators, Politics Moderators Posts: 41,229 Mod ✭✭✭✭Seth Brundle


    They mentioned 1905 in their post!


  • #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    kbannon wrote: »
    They mentioned 1905 in their post!
    Thank you for highlighting that kbannon .

    I will escalate this on to the relevant department.

    Once again, Apologies for any inconvenience caused.

    Thanks

    Thomas


  • #5
    mkov1
    Registered Users, Registered Users 2 Posts: 41 ✭mkov1


    That's correct, it was 1905 (also tried 1901 -same).

    I tried different options and always at the end man voice said : Customer service is currently closed, but you can chat to one of our agents online ...

    I also tried to call from 2 different phones ..

    And on Sunday I tried to chat at 9am but I got no reply .. only after 10am I got connected to an agent.

    I am not complaining about the fact I couldn't reach anyone, but about the misleading contact times info ..


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