Supply & fit of windows

metricspaces

When paying a window company to both supply and fit, is it normal to expect that the window company get the windows on site and any liability for damage to windows lays with window company until windows are fitted?

Some window companies I'm looking into deliver on a 40ft truck and seem to expect the buyer unload. Which seems odd - if I'm paying a company to supply & fit why would they expect me to unload?

Some window companies also seem to leave liability for any damage to the windows on the customer once they are taken off the truck. Once again, seems odd. Is this the norm?

I've been told by one company they can't guarantee installation on day of delivery. So if they deliver and windows get robbed or damaged sitting on site I'm liable? Seems a bit crazy.

the_pen_turner

the unloading part is strightforward. they are trying to keep the quote down. a lot of sites would have a teleporter on site so that could be a saving. im sure if you offer to provide or pay for a way to unload them then they would be happy. then there is the issue of who pays for the delay if your machine is a no show.
it seems strange that they wouldnt ask if you have a way then follow up asking do you want them to include it in the quote.



its a tricky one about the liability if someone stole or damaged them. they only ant to deliver once and have them there for the fitting crew.
on your side your contract isnt completed until the windows are fitted so its none of your business where they are.

BryanF

Op are you self-building?

looksee

I would have thought that if you are paying for them to 'supply and install' then the whole thing is their responsibility until the windows are installed. What happens if there is a window missing or broken, are you expected to have the lifting equipment available for a second run? And how do they get windows into high or difficult placements without their own lifting equipment? There has to be a missing detail in this story?

metricspaces

Thanks for the replies! I am making an opening in my back wall of my house to install a three panel door. At the moment I am working on deciding which supplier to go with - I want them to supply & fit. Separately I will get a builder to make the opening. That's really all there is to it.

Some of the window companies are telling me, like I mentioned above, that the door will arrive on a 40ft truck. If they cannot get close enough to my house with the truck then I need to pay another 400e for a separate delivery on a smaller truck (which seems like a lot extra!).

I get the point that they are trying to keep their price down and that many sites they deliver too would have machinery\people to unload the windows, and in such cases they would obviously prefer to unload themselves rather than pay 400e.

decky1

maybe you are dealing with the wrong company, don't be afraid to shop around , had some dealings with 2 of the major companies and they are a rip off , found a local guy small builder who supplies and fits at a far better price could not fault his work in any way.

the_pen_turner

so its only one door. tell them to bring it with them

metricspaces

the_pen_turner wrote: »

so its only one door. tell them to bring it with them

Yes just the one door. It is 2.7m wide and triple glazing, so quite heavy.

I was just wondering what is normal, but definitely I'll try getting them to bring it themselves when installing. Keeps everything simple.

If I was fitting out an entire house then 400e might not be that bad, but for one door it's a large % of overall cost.