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Problem with online banking

  • 21-03-2018 11:51am
    #1
    Rainbow Kitty
    Registered Users, Registered Users 2 Posts: 128 ✭✭


    Hi, I have an issue with my online banking I hope you can help with. I can log into 365login ok but when I click on one of my accounts (I have 3, 2 current and 1 credit card) it disappears, nothing opens, and the writing disappears, If I go into something else (ie money transfer) and go back the account is there again but when I click on it again it disappears again and I can't open any of them. Any ideas?
    The only thing that has changed is I have changed from Windows 7 to Windows 10, not sure if that has anything to do with it.


Comments

  • #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Rainbow Kitty wrote: »
    Hi, I have an issue with my online banking I hope you can help with. I can log into 365login ok but when I click on one of my accounts (I have 3, 2 current and 1 credit card) it disappears, nothing opens, and the writing disappears, If I go into something else (ie money transfer) and go back the account is there again but when I click on it again it disappears again and I can't open any of them. Any ideas?
    The only thing that has changed is I have changed from Windows 7 to Windows 10, not sure if that has anything to do with it.


    Hi Rainbow Kitty,

    Thanks for getting in touch.

    Sorry to hear you're having difficulty viewing your account. Can you please try logging on with a different browser to see if the same thing happens? If you're using IE11 you may need to add 365 Online to compatibility view list. To do this:
    • Open the Internet Explorer.
    • Click the Tools button , and then click Compatibility View Settings.
    • Under Add this website, enter the URL of the site you want to add to the list, and then click Add.

    Please let us know if this does not fix the problem.

    Thanks,
    Tara


  • #3
    Rainbow Kitty
    Registered Users, Registered Users 2 Posts: 128 ✭✭Rainbow Kitty


    Hi Tara

    That worked, thanks so much. A simple fix but easy when you know how.
    Thanks again, much appreciated.
    RK


  • #4
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Rainbow Kitty wrote: »
    Hi Tara

    That worked, thanks so much. A simple fix but easy when you know how.
    Thanks again, much appreciated.
    RK


    Delighted to hear this and thanks a mill for letting me know :)

    Cheers
    Tara


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