Was Roaming now phone is asking for network unlock

Jeffrey Lebowski

Hi. I was roaming abroad and now my phone is asking for a network unlock code even though I am back in Ireland.

eir: Sarah

Hi Jeffrey,

Did you use another network SIM in your phone whilst abroad and can you confirm the make and model of thr handset?

Thanks,

Sarah

Jeffrey Lebowski

eir: Sarah wrote: »

Hi Jeffrey,

Did you use another network SIM in your phone whilst abroad and can you confirm the make and model of thr handset?

Thanks,

Sarah

Hi Sarah,

Yes a Singaporean SIM was inserted.

Phone is a Samsung galaxy j3.

Thanks.

eir: Thomas

Jeffrey Lebowski wrote: »

eir: Sarah wrote: »

Hi Jeffrey,

Did you use another network SIM in your phone whilst abroad and can you confirm the make and model of thr handset?

Thanks,

Sarah

Hi Sarah,

Yes a Singaporean SIM was inserted.

Phone is a Samsung galaxy j3.

Thanks.

Hi Jeffrey Lebowski ,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

Jeffrey Lebowski

eir: Thomas wrote: »

Jeffrey Lebowski wrote: »

eir: Sarah wrote: »

Hi Jeffrey,

Did you use another network SIM in your phone whilst abroad and can you confirm the make and model of thr handset?

Thanks,

Sarah

Hi Sarah,

Yes a Singaporean SIM was inserted.

Phone is a Samsung galaxy j3.

Thanks.

Hi Jeffrey Lebowski ,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

PM Sent

Skedaddle

Did you ever use this phone in Ireland before?
It’s possibly network locked to one of the Singapore networks and will not accept other SIMs.

It’s also possible that it has been updated and locked by the carrier when you used it on their network if it were unofficially unlocked.

You’d need to talk to the original supplier of the handset as the Irish network is only providing you with a SIM. They’ve no control over handsets that they didn’t sell.

If it’s an Eir or Meteor phone and its carrier locked all of a sudden, I would suggest bringing into one of their stores for help.

Jeffrey Lebowski

Skedaddle wrote: »

Did you ever use this phone in Ireland before?
It’s possibly network locked to one of the Singapore networks and will not accept other SIMs.

It’s also possible that it has been updated and locked by the carrier when you used it on their network if it were unofficially unlocked.

You’d need to talk to the original supplier of the handset as the Irish network is only providing you with a SIM. They’ve no control over handsets that they didn’t sell.

If it’s an Eir or Meteor phone and its carrier locked all of a sudden, I would suggest bringing into one of their stores for help.

Thanks for suggestion but its an eir handset, so I have contacted eir.

Skedaddle

It’s possible that something on the Singapore network has updated the software on the phone and relocked it to their network.

Hopefully the Eir unlock key works!

eir: Thomas

Jeffrey Lebowski wrote: »

eir: Thomas wrote: »

Jeffrey Lebowski wrote: »

eir: Sarah wrote: »

Hi Jeffrey,

Did you use another network SIM in your phone whilst abroad and can you confirm the make and model of thr handset?

Thanks,

Sarah

Hi Sarah,

Yes a Singaporean SIM was inserted.

Phone is a Samsung galaxy j3.

Thanks.

Hi Jeffrey Lebowski ,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

PM Sent

I will get back to shortly.

Thanks

Thomas