Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

change address

  • 15-03-2018 12:24pm
    #1
    necstandards
    Registered Users, Registered Users 2 Posts: 191 ✭✭


    Am trying to change my address. Complete the online form & received letter today that told me to text a code to 50365. Did that and then get a msg back saying "You have used a keyword we do not recongnise. if you need help please click here www.bankofireland.com/selfservice. Thanks, BOI".

    This amazing link does not tell me what is the problem or how to fix it.. Please advise needs to be done to complete the address change. 


Comments

  • #2
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    necstandards wrote: »
    Am trying to change my address. Complete the online form & received letter today that told me to text a code to 50365. Did that and then get a msg back saying "You have used a keyword we do not recongnise. if you need help please click here www.bankofireland.com/selfservice. Thanks, BOI".

    This amazing link does not tell me what is the problem or how to fix it.. Please advise needs to be done to complete the address change. 

    Hi there,

    Thanks for your message.

    Can I ask if the letter you received asked you to put a word before or after the code that you texted to that number and if there was there any capitals or symbols within your text message?

    Thanks again,
    Darren.


Advertisement