Purchased ex rental without knowing

dingding

Purchased a one year old car from a main dealer with about 20k on the clock. Asked what it was used for and was told that it was used as a press car and for events.

Just found paperwork in the car for sixt car rental with the car reg on it.

What should I do. What are my rights. I kept the details vague for the moment.

Would I have grounds to return the car.

Pelvis

Is there something wrong with the car? Maybe the car rental company used it as a press car for events?

dingding

Pelvis wrote: »

Is there something wrong with the car? Maybe the car rental company used it as a press car for events?

It is a diesel. I would be concerned as to running in etc. I was told the marque used it for events.

freddie1970

what difference would it make considering it only has 20k on clock..im only asking as my 2 year old passat was a rental too ..it didnt bother me really

ayux4rj6zql2ph

This post has been deleted.

Bazzy

Personally I wouldn't but an ex rental

I've never treated one like it was my own when rented and don't know many people who do


Go back to the dealer and see what they say

Because you asked prior to purchase you have a strong arguement

uck51js9zml2yt

Bought an ex rental a few years ago and never had a problem with it.
I would have thought people drive them better as they don't want a huge bill at the end for damage

dingding

freddie1970 wrote: »

what difference would it make considering it only has 20k on clock..im only asking as my 2 year old passat was a rental too ..it didnt bother me really

Worried about trouble down the line also when selling it on I would have to say it was an ex rental.

I would not have purchased had I known and I want to reverse the transaction

Mickiemcfist

Bazzy wrote: »

Personally I wouldn't but an ex rental

I've never treated one like it was my own when rented and don't know many people who do


Go back to the dealer and see what they say

Because you asked prior to purchase you have a strong arguement

Always reminds me of the top gear episode in New Zealand where Clarkson races the fastest car in the world (a rented auris).

I know myself every time I'm driving a rental I give it a right booting.

Bob_Marley

A one year old ex-rental with low miles in good condition can be a good buy. Most people who rent them don't drive them like a knacker and actually take good care of them, as the car is practically new, and they want to make sure they don't get stung by the rental company when the leave them back.
I bought one that was ex Hertz and kept it for 10 years.
It was a great car. I'd buy another one no problem. If you like the car and it's in good condition, don't sweat it.

twowheelsonly

Bazzy wrote: »

Personally I wouldn't but an ex rental

I've never treated one like it was my own when rented and don't know many people who do


Go back to the dealer and see what they say

Because you asked prior to purchase you have a strong arguement

I'd be the complete opposite and I'd imagine most people would be the same.

For instance, I'd never smoke in a rental (most have the ashtrays taken out anyway !!!) and I'd clean it and take any rubbish out every time I get out of it. I'd also clean it before giving it back and I know that the rental company then does the same.

I'd have no hesitation in buying a one year old rental TBH.

racso1975

Bazzy wrote: »

Personally I wouldn't but an ex rental

I've never treated one like it was my own when rented and don't know many people who do


Go back to the dealer and see what they say

Because you asked prior to purchase you have a strong arguement

Always the opposite. worried I am going to get gouged if anything happens.

Only thing I'd suggest checking is if the mileage is genuine on it

bazz26

The car is still the same car you bought but I'd be more annoyed that the salesperson lied about it. They knew mentioning it was an ex rental would put most sellers off or gotten a little less money for it. Ex press or ex demo cars are not kept for one year, they are usually sold on within 3 months or less of being registered.

Casati

I think a case went through the courts in UK where a dealer sold an ex rental without advising the consumer, and it went against the dealer

http://www.autoexpress.co.uk/car-news/102191/buyers-sold-ex-rental-or-company-cars-without-warning-to-get-compensation

Id never dream of buying an ex rental personally as the abuse they get is massive, generally they seem to be extremely expensive versus buying brand new too

Car99

Take the paperwork from sixth with the reg in , speak to the manager not the salesman, tell them you were sold an ex demo/press car which was actually an ex rental. Tell em you can take the car back and refund me in full within 24hrs or I can go to my solicitor . Up to them .

Like others have mentioned, i think the image of people beating the ****e out of rentals is more of a myth. Rental companies have a stigma/image for looking for silly money for tiny damage and are viewed as 'always being out to get one over on the customer'. So I think most people are likely to be more cautious in a rental than is portrayed, as they're concerned about a bill at the end of the rental period.


So for me, a rental car wouldn't bother me.


However, getting lied to, even about a trivial thing I didn't care about, would bother me. I'd feel very annoyed on principle more than anything else. I'd definitely go back, and tell them I'm not happy with the situation and would like a complete refund (you don't really want this; if the car itself is what you wanted, keep it), and then haggle backwards from there to get some free servicing in future, or some extras thrown on or the likes.

colm_mcm

I’d have to disagree KKV, having worked for a company supplied rental companies with new cars and subsequently taken them back after 3/6/9 months, they were never in as good a condition as a privately owned car. They really have a hard life.

If the OP wouldn’t have bought the car if it was an ex-rental, and now has an ex-rental, then this is obviously a problem. The big issue here is that there’ll be no proof that the salesman said it was a press car.

Fann Linn

dingding wrote: »

Purchased a one year old car from a main dealer in Dublin with about 20k on the clock. Asked what it was used for and was told that it was used as a press car and for events.

Just found paperwork in the car for sixt car rental with the car reg on it.

What should I do. What are my rights. I kept the details vague for the moment.

Would I have grounds to return the car.

What does it say on the log book for the first owner?

kirving

I look after my own car, but you can be damn sure I look after a rental car. It just isn't worth the hassle if you do break something.

That said, rental cars in general absolutely would have more clutch wear and possibly paint touch ups. Apart from that, I'd be happy enough to buy a rental.

colm_mcm

The ‘log book’ these days doesn’t contain any info on the previous owner.

Toyotafanboi

We do a lot of maintenace on rentals at work and we also have our own rental fleet. To be fair mechanically there is never much mechanically wrong with them. The odd burnt out clutch from repeated exposure to yanks, but not much else. All the cars get lights and levels at least once a month and valeted every time they change hands so they are probably treated better than a lot of private vehicles in that regard.

I'd say the wear and tear from rental useage is much more cosmetic. Anything that is being prepped for sale is going to need a mew set of mats, a parcel shelf, a collection of interior trim panels, a 12v socket, 4x alloys refurbished, both mirror caps painted and and afternoon with our PDR guy.

Most people drive them with respect for two main reasons, that are afraid to fart in them encase they are stung for excess fees and a lot of people are just renting them as a means to get around and drive it the same as their own car as they have no intent or desire to do anything else.

Anytime I'm in one I flog the **** out of it for a minute or two until it loses its novelty and I'm sure most car enthusiasts flog rentals too so this probably isn't a great place to ask. I'd say if you put a thread in after hours asking people do they thrash rental cars they'd probably mostly say no they don't, but there is big difference between flogging it mechanically and treating it with respect in terms of scratches and scrapes.

homik

I remember one early morning in Dublin Airport at the car hire pick up place. There was a mix up with my rental and I had to wait 40 mins for it to arrive. I had a good picture of how car rental staff treat the cars. They basically jump in a and drive the sh.t out them from cold start.

dingding

Fann Linn wrote: »

What does it say on the log book for the first owner?

Waiting for them to send me the logbook and some other paperwork.

dingding

homik wrote: »

I remember one early morning in Dublin Airport at the car hire pick up place. There was a mix up with my rental and I had to wait 40 mins for it to arrive. I had a good picture of how car rental staff treat the cars. They basically jump in a and drive the sh.t out them from cold start.

That is what worries me. It is a diesel car with a twin turbo.

Might be trouble down the line.

dingding

Toyotafanboi wrote: »

We do a lot of maintenace on rentals at work and we also have our own rental fleet. To be fair mechanically there is never much mechanically wrong with them. The odd burnt out clutch from repeated exposure to yanks, but not much else. All the cars get lights and levels at least once a month and valeted every time they change hands so they are probably treated better than a lot of private vehicles in that regard.

I'd say the wear and tear from rental useage is much more cosmetic. Anything that is being prepped for sale is going to need a mew set of mats, a parcel shelf, a collection of interior trim panels, a 12v socket, 4x alloys refurbished, both mirror caps painted and and afternoon with our PDR guy.

Most people drive them with respect for two main reasons, that are afraid to fart in them encase they are stung for excess fees and a lot of people are just renting them as a means to get around and drive it the same as their own car as they have no intent or desire to do anything else.

Anytime I'm in one I flog the **** out of it for a minute or two until it loses its novelty and I'm sure most car enthusiasts flog rentals too so this probably isn't a great place to ask. I'd say if you put a thread in after hours asking people do they thrash rental cars they'd probably mostly say no they don't, but there is big difference between flogging it mechanically and treating it with respect in terms of scratches and scrapes.

Cosmetically it is fine, I would say all of the above have been done. It is an automatic also, however it does have paddle shift which could cause it to get trashed. It has condition based servicing so I would not think it would need a service yet.

Mickiemcfist

dingding wrote: »

Cosmetically it is fine, I would say all of the above have been done. It is an automatic also, however it does have paddle shift which could cause it to get trashed. It has condition based servicing so I would not think it would need a service yet.

Is it a 535d/335d?

bazz26

Cannot imagine too many of them being rentals.

pablo128

Mickiemcfist wrote: »

Is it a 535d/335d?

Opels have twin turbo diesels in their range. Most likely brand I would think.

carsfan2

Mickiemcfist wrote: »

Is it a 535d/335d?

X5 25d or xc90 d5?
I’ve seen a few of them around as rentals.

In my opinion whether a rental car gets trashed or not is irrelevant.
You were lied to or sold a car whose history the salesman did not know fully.
Legally I don’t know where that leaves you but I would certainly tackle the garage about it and see what they say.

drunkmonkey

This is a bit daft on the one had people are saying they drive the hell out of rentals and now their concerned about the turbos. Turbos like the hell driven out of them so a 12mt old rental with 20k on the clock would be a lot healthier turbo wise than a 5k one from D4.

I’m a lot more careful in a rental than my own, Don’t know why you’d act the blaggard in a rental when you’ve a lot more to lose. Are people driving them in second gear and burning out the clutch for fun, that’s just idiotic driving. People here boasting about it, facepalm!

dingding

Mickiemcfist wrote: »

Is it a 535d/335d?

Don't want to say for the moment.

Mickiemcfist

dingding wrote: »

Don't want to say for the moment.

I get that yea, the unnamed garage will definitely be scouring boards for this

dingding

carsfan2 wrote: »

X5 25d or xc90 d5?
I’ve seen a few of them around as rentals.

In my opinion whether a rental car gets trashed or not is irrelevant.
You were lied to or sold a car whose history the salesman did not know fully.
Legally I don’t know where that leaves you but I would certainly tackle the garage about it and see what they say.

Prefer not to say the make of car for the moment.

I have emailed the garage and see how it goes.

dingding

Mickiemcfist wrote: »

I get that yea, the unnamed garage will definitely be scouring boards for this

I want to be fair to the garage and understand it from their perspective before I name and shame on Boards.

ayux4rj6zql2ph

This post has been deleted.

dingding

Prisoner 6753 wrote: »

This post has been deleted.

BMW X1 Auto.

dingding

Casati wrote: »

I think a case went through the courts in UK where a dealer sold an ex rental without advising the consumer, and it went against the dealer

http://www.autoexpress.co.uk/car-news/102191/buyers-sold-ex-rental-or-company-cars-without-warning-to-get-compensation

Id never dream of buying an ex rental personally as the abuse they get is massive, generally they seem to be extremely expensive versus buying brand new too

Similar situation in Ireland.

https://www.ccpc.ie/consumers/cars/your-rights-if-things-go-wrong/

It is an offence for a dealer to provide misleading information about the car including its history, specification and any repair work needed. A dealer must not give you misleading information about themselves such as any authorisation they claim to have, their after sales service or any code of practice in place. It is also an offence under consumer law for a dealer to withhold information when selling a car.

Also some further info I discovered based on the quoted link above. (Thanks, Casiti)

https://usedcarscandal.co.uk/

Failing to disclose and actively concealing such material information to consumers to enable them to make an informed decision in relation to the purchase of a big ticket item, vehicles in this instance is a criminal offence and a breach of the consumer protection from unfair trading regulations 2008 (CPR’s) and is a breach of the misrepresentation Act 1967, and is likely to become the next big mis-selling scandal.

On top of this affected consumers are entitled to Damages under the CPR's.

How does the right to damages work?

27J.—(1) Subject as follows, a consumer has the right to damages if the consumer—

(a)has incurred financial loss which the consumer would not have incurred if the prohibited practice in question had not taken place, or

(b)has suffered alarm, distress or physical inconvenience or discomfort which the consumer would not have suffered if the prohibited practice in question had not taken place.

Trying to find the Irish equivalent.

Del2005

homik wrote: »

I had a good picture of how car rental staff treat the cars. They basically jump in a and drive the sh.t out them from cold start.

My Sister in law does that in her brand new car also. She also wouldn't spend money on a turbo but spent more on paint, brother has given up.

btkm8unsl0w5r4

I dont see the problem. If it had one previous driver that person was either going to have gone easy on it or hard. 50:50 chance. Now you know that a bunch of people had it, so on average they were average, and you can be certain of that. It will be well maintained. Cleaned regularly.

Or maybe it was a long term rental....then what difference does it make....

Either way no need to stress out. It not like it was clocked, or is a lemon. Car Dealers tell plenty of half truths, they are car dealers, it in the salesman handbook ( along with a pair of point shoes, and a shiny suit) to say whatever they feel at that moment will get a sale to the person in front of them.

Toyotafanboi

dingding wrote: »

I want to be fair to the garage and understand it from their perspective before I name and shame on Boards.

Please update us with your progress and don't be afraid to ask anything you aren't sure of here but to be clear, please don't name and shame on here. If anyone wants to know you are welcome to communicate it by pm but please not publically.

ayux4rj6zql2ph

This post has been deleted.

dingding

Toyotafanboi wrote: »

Please update us with your progress and don't be afraid to ask anything you aren't sure of here but to be clear, please don't name and shame on here. If anyone wants to know you are welcome to communicate it by pm but please not publically.

Thanks for this. I won't give any of the details here. I have mentioned the model of the car feel free to delete if not appropriate.

Just looking for advice on if it is common and what approach to make to the garage, if they done anything wrong etc..... The name and shame bit was misfortunate as it is not my intention, but other posters were putting me under pressure to reveal information. Many thanks for this.

Toyotafanboi

The thing is, it's not nice to think you were mislead by garage, which you were to a fair extent.

The biggest thing I would want for you to bare in mind is that in all reality the car is probably fine and will continue to be so for many years to come.

No harm to bring it up with the dealer however. Are you dissatisfied to the extent of where you might like to return the vehicle, or if they threw in a free service would you be happy that the matter is closed? You really need to know what you want your end game to be before you approach the dealer.

carsfan2

dingding wrote: »

That is what worries me. It is a diesel car with a twin turbo.

Might be trouble down the line.

If it’s an 18d or 20d then it’s a single turbo. BMW just call them “twin scroll” turbo for some reason.
25d models are twin turbo however.
I wouldn’t be worried about that side of it as the engines are relatively unstressed but I’m sure the dealer knew well what they were selling you.
See what response you get. I’m guessing you will get very little positive response.
What do you want to resolve the situation?

pablo128

Toyotafanboi wrote: »

The thing is, it's not nice to think you were mislead by garage, which you were to a fair extent.

The biggest thing I would want for you to bare in mind is that in all reality the car is probably fine and will continue to be so for many years to come.

No harm to bring it up with the dealer however. Are you dissatisfied to the extent of where you might like to return the vehicle, or if they threw in a free service would you be happy that the matter is closed? You really need to know what you want your end game to be before you approach the dealer.

Ok it's a different market, but from looking at cars recently myself it appears ex rentals in the UK are noticeably cheaper.

I'd be furious after spending 10s of thousands of Euro being lied to, especially after asking specific questions. I certainly wouldnt have paid full retail for an ex rental. Not that I personally would have a problem with one, but buying a car that new you have to take resale value into consideration.

mickdw

drunkmonkey wrote: »

This is a bit daft on the one had people are saying they drive the hell out of rentals and now their concerned about the turbos. Turbos like the hell driven out of them so a 12mt old rental with 20k on the clock would be a lot healthier turbo wise than a 5k one from D4.

I’m a lot more careful in a rental than my own, Don’t know why you’d act the blaggard in a rental when you’ve a lot more to lose. Are people driving them in second gear and burning out the clutch for fun, that’s just idiotic driving. People here boasting about it, facepalm!

Turbos like to be used. Fair enough. They don't like being trashed from cold and don't really like being baked and instantly switched off either so a carelessly driven turbo is not something I would like to inherit.

dingding

Agreed Toyotafanboi and carsfan2 about the endgame.

On a positive, the car has 2 years warranty so I would hope any issues would show up and be resolved in that period. The dealer has a car the same age and a lot lower mileage and it is not as nice (personal perspective, I am sure to someone it is more attractive than mine). Ideally, I would like a refund and buy a non-rental from another dealer.

I have posted a thread on the Consumer Issues forum https://www.boards.ie/vbulletin/showthread.php?p=106331716 to get a handle on the legal issues. In the UK it is a big no-no.

Other than that I am not sure where I stand, would it have had much impact on the value if it had been declared. It would have made the car less desirable. Will it show up when I go to sell and will it impact on the value.

I need to figure out first if the garage has done anything wrong, perhaps a lot of cars are ex-rental and it is normal not to declare it to buyers.

What should I look for if anything or should I just accept it. Any ideas would be much appreciated, particularly from anyone in the trade. Would this be acceptable, normal practice? Should the salesperson have been more honest and more proactive in telling me.

Just to say two cars I purchased were from the same marque, one-year-old, very low mileage and for one I was the first to tax it, always driven on garage plates for test drives.

Toyotafanboi

The difference between yours and the UK case examples is that I think there is a necessity to declare that fact in the UK.

Dealers selling 12-24 month old ex rental vehicles as "ex managment/ ex display/ demo" is very very common, particularly around Dublin and as such this means an ex rental being declared as such is usually slim to none as it can be coloured pretty by the above means.

Needless to say it would have some sort of knock on effect on the cars value if it was declared but as virtually zero ex rentals are declared in the republic, it's hard to determine a benchmark figure in terms of devaluation.

Theres no concrete way to prove it was an ex rental going forward for any future buyers. If you do a history check, the first owner will show as "conpany/ business" or something like that, which doesn't necessarily directly say it was a rental but could spark a suspicion but it could have legitimately been a company car etc.

dingding

Toyotafanboi wrote: »

Dealers selling 12-24 month old ex rental vehicles as "ex managment/ ex display/ demo" is very very common, particularly around Dublin and as such this means an ex rental being declared as such is usually slim to none as it can be coloured pretty by the above means.

.

This is exactly what happened, a vague story was concocted to explain the milage and they told me that the car was owned by BMW Ireland.

We have a bit to do to catch up with the UK.

It looks like there are a lot of cars with similar mileage and probably similar histories, They probably use the hire companies to bolster registrations and sales, and then move them to the trade after 6 months.

anewme

dingding wrote: »

This is exactly what happened, a vague story was concocted to explain the milage and they told me that the car was owned by BMW Ireland.

We have a bit to do to catch up with the UK.

It looks like there are a lot of cars with similar mileage and probably similar histories, They probably use the hire companies to bolster registrations and sales, and then move them to the trade after 6 months.

Depending on the rental set up, the could have been owned by the manufacturer, leased out for the year and then returned to manufacturer, who sells them in to their dealer network.

My sister bought an ex rental car with low mileage , kept it for 2 years and sold it on. She never had a days bother with it.

I would rather buy one of these than a press car.

However, I would not be happy being misled by the dealer. You should forward a copy of your email that you sent to the dealer to the manufacturer and ask for their feedback.

Casati

One real positive is that the OP bought an auto, I’d be more concerned with ex rental manuals. Also X1 has bigger sidewalls so I’d be less concerned about scuffed alloys too. The cabin also is good quality so can take a lot of abuse with showing it