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Order a product online and it hasn't arrived but I've been charged for it

elaineor · 2018-02-26 13:49:43

After contacting them numerous times via phone and email and getting no response as to why I haven't received an update on my order or where is it, I investigated the company further and saw numerous threads on boards.ie from people in the same boat as myself, money taken but no product. Can you please advise how I can get…

26-02-2018 1:49pm

#1

elaineor

Registered Users, Registered Users 2 Posts: 1 ✭

Join Date: February 2018

Posts: 0

After contacting them numerous times via phone and email and getting no response as to why I haven't received an update on my order or where is it, I investigated the company further and saw numerous threads on boards.ie from people in the same boat as myself, money taken but no product. Can you please advise how I can get my money back?
I have proof of purchase from my banking online receipt, etc.

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Comments

#2 26-02-2018 2:58pm

Bank of Ireland: Tara

Closed Accounts Posts: 2,346 ✭✭✭

Join Date: November 2011

Posts: 2202

Hi elaineor,

Thanks for your post and welcome to Boards.ie.

If you made the payment using a debit card, you raise a dispute using the Visa Debit Dispute form available here. The form needs to be submitted by post to the address on the form.

Thanks,
Tara

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