Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Cannot access account online

  • 16-02-2018 11:13am
    #1
    kellsred
    Registered Users, Registered Users 2 Posts: 318 ✭✭


    I am unable to access my online account. I get my bill via email, but can't log in when I try to.
    I've clicked the forgot password link but when I enter my email and submit, an error pops up: "Sorry, an error occurred while processing your request".
    This has been going on as long as I can remember, can someone help please?


Comments

  • #2
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi kellsred,

    Thank you for getting in touch.

    Just private message us the relevant Electric Ireland account number, stating that you are the account-holder and confirming your name, address, date of birth and email address.

    We will look into why this is happening as soon as possible.

    Thanks,
    Una


Advertisement