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HKC can't access user/manager menu

  • 13-02-2018 10:04pm
    #1
    Red Alert
    Hosted Moderators Posts: 7,486 ✭✭✭


    I have had a very nice new HKC SecureWave alarm installed by a local installer. My code only arms the system, and doesn't show the user/manager menu.

    Is there any reason they'd have set it up like this? I can't add/change/delete user codes and set up inhibits if need be which is all I really want to be able to do. (From what I can make out from the manual these menus are separate to the engineer menu.)

    Just want to be sure I'm not being a complete cranky customer when I ring them tomorrow.


Comments

  • #2
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    If its a new system tell him to come back & set up your user permissions correctly?
    You should have access to all user menus & operations.
    There are only 2 reasons to leave your alarm configured like this..

    1) Pure Laziness and not spending a bit of time programming the system correctly
    2)Trying to generate future work by having you pay for a call out to do a simple job like change a code or look up the log.


  • #3
    Red Alert
    Hosted Moderators Posts: 7,486 ✭✭✭Red Alert


    I’m hoping it was just laziness, thanks very much for that :)


  • #4
    John Kelly of
    Registered Users, Registered Users 2 Posts: 388 ✭✭John Kelly of


    forget the manager menu and instead get him to leave it at the default engineer code so you have 100% control over your own alarm.
    you should be able to type 4567+user code and the screen will say 'Service Menu'
    Engineer mode will give you access to 100% menus in the system whereas manager menu is very limited.
    Also make sure he gives you the StartUp manual which has all the menu path details.


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