Ryanair's reservation system can no longer support Firefox!

Impetus

Firefox is one of the largest browsers on the market. The latest version 58.0.1 will not work on ryanair.ie. I asked them for comment and the response was that their new website can only be guaranteed to work with Google Chrome. (With Firefox, when you get to entering the payment card details, the card number and related fields do not show on ryanair.ie - just the address fields).

There is no notice presented to Firefox users before they waste 20 minutes or so reserving a flight, for the transaction to be dumped at the last minute. It also does not work with the Apple browser apparently.

If Ryanair can't handle all major browsers, can they handle general computer security? They (illegally in my view) suck in huge amounts of personal information eg passport/id numbers, expiry dates, payment card details, into their data warehouses. Which PI is at risk to hackers from anywhere on the planet.

Governments have largely self-exempted themselves from fines for breach of computer security - while imposing 2% of sales fines on the private sector. In things we can see, the public sector does a far poorer job than the private sector in most lines of business - eg health in Switzerland and Netherlands which are private and work well -v- the Irish largely government run and owned 'system'.

dr.fuzzenstein

Most of the time the server will only check the browser's user agent.
Check out this link on how to fool the other side into thinking you're using Chrome (or any other browser):

https://www.howtogeek.com/113439/how-to-change-your-browsers-user-agent-without-installing-any-extensions/

In my experience this will take care of 99% of pesky "we want to force you to use a browser of OUR choice" bullcrap messages.

28064212

Site works fine for me on Firefox, including payment fields appearing

Impetus

dr.fuzzenstein wrote: »

Most of the time the server will only check the browser's user agent.
Check out this link on how to fool the other side into thinking you're using Chrome (or any other browser):

https://www.howtogeek.com/113439/how-to-change-your-browsers-user-agent-without-installing-any-extensions/

In my experience this will take care of 99% of pesky "we want to force you to use a browser of OUR choice" bullcrap messages.

Thanks for the input. But why should a normal person have to use a browser add-on to fool one of the largest airlines in Europe's IT system that they are using Chrome?

Impetus

28064212 wrote: »

Site works fine for me on Firefox, including payment fields appearing

I assume it has been fixed. The Ryanair customer support person made no mention of 'we are working on it' and just advised that Chrome was the only browser supported.

Time-wasting Ryanair (along with Aer Lingus). Two of the most pig-inefficient airlines in Europe.

28064212

Impetus wrote: »

I assume it has been fixed. The Ryanair customer support person made no mention of 'we are working on it' and just advised that Chrome was the only browser supported.

Time-wasting Ryanair (along with Aer Lingus). Two of the most pig-inefficient airlines in Europe.

Amazing. Fixed less than 80 minutes after your post. Stunningly effective customer service.