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Irish Water Refund

  • 01-02-2018 12:07pm
    #1
    mikeburger8
    Registered Users, Registered Users 2 Posts: 1 ✭


    Hi

    I still haven't received my refund.  I contacted Customer Service on 8th January and was told that although I had an account, there was no name attached as the 'Occupier'.  I was asked to post a Utility Bill (no other documents / information was asked for), to the Cork office, which I did on the same day.
    As of yesterday I still hadn't received any update / refund.  I contacted CS again, and was told that I have to also send proof of payment i.e. copy of my bank statement.  (Why wasn't I asked for this information in the first place??).  It was suggested that I emailed scanned copies of bank statements to Customer Service, which I have done, along with my original letter which contained my account / WPRN details.

    However I don't have too much faith that my original letter and Utility bill, and yesterdays email, will meet each other!

    Can this be looked into please?

    Thanks


Comments

  • #2
    Irish Water: Mairead
    Closed Accounts Posts: 709 ✭✭✭Irish Water: Mairead


    Hi mikeburger8,

    Thanks for getting in touch and we're very sorry to hear you have had this experience.

    We can certainly follow up on your request and discuss this further with you, if you can provide the following details by PM.

    - Name;
    - Address; and
    - Account details.

    Thanks,
    Mairead


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