Can't claim refund

Firblog

Hi, I did not give my personal details - name or pps number to irish water when registering my property for water charges and paid my irishwater bills with cash in the post office. I still do not wish to give my personal info to irish water but want to have the money I paid refunded to me same as all other customers. How do I go about this?

Irish Water: Siobhan

Hi Firblog,

Thanks for your message.

I understand you do not wish to provide any personal details, however, we will require further information in order to issue the cheque to the correct person.

Would you mind sending a PM with the below information and we can look into this further for you?

- Name,
- Contact Number,
- Address and
- Account Number & WPRN (if known)

Thank you in advance.

Kind Regards,
Siobhan

Firblog

Irish Water: Siobhan wrote: »

Hi Firblog,

Thanks for your message.

I understand you do not wish to provide any personal details, however, we will require further information in order to issue the cheque to the correct person.

Would you mind sending a PM with the below information and we can look into this further for you?

- Name,
- Contact Number,
- Address and
- Account Number & WPRN (if known)

Thank you in advance.

Kind Regards,
Siobhan

Hi Siobhan

The reason Irish water do not have that info is because I had no trust in their ability to protect it, or in their assurances that they wouldn't share it with carefully chosen partners etc.

However I don't mind providing the information if Irish water will commit to deleting the info once the cheque has been issued; after all the information is only needed to issue the chq, and once that is done it will no longer be required, and data can only be used for the purpose for which it was collected?

Irish Water: Siobhan

Hi firblog,

Thanks your your reply.

Under our Data Protection policy, Irish Water may keep a customer's data for a reasonable period after the customer ceases to be supplied with water services but will not keep it for any longer than is necessary and/or as required by law, whether under the Data Protection Acts 1988 and 2003 or otherwise.

We understand your concerns with regard to treatment of your personal data and have requested further information on how we may process your request. A member of our team will respond to you as soon as possible with a more detailed answer. In the meantime you may wish to view our Data Protection policy here.

Please don't hesitate to contact us with you have any further questions.

Kind Regards,
Siobhan

Firblog

Irish Water: Siobhan wrote: »

Hi firblog,

Thanks your your reply.

Under our Data Protection policy, Irish Water may keep a customer's data for a reasonable period after the customer ceases to be supplied with water services but will not keep it for any longer than is necessary and/or as required by law, whether under the Data Protection Acts 1988 and 2003 or otherwise.

We understand your concerns with regard to treatment of your personal data and have requested further information on how we may process your request. A member of our team will respond to you as soon as possible with a more detailed answer. In the meantime you may wish to view our Data Protection policy here.

Please don't hesitate to contact us with you have any further questions.

Kind Regards,
Siobhan

That is your data protection policy, however Irish water were happy to supply water with the information I originally gave them, they should need no more to continue that service, and I will be needing water supplied for a long time to come. 
The data needed to perform a refund is a different issue, if you need to collect extra data to perform that task I'm willing to supply it, but once that task is completed you have no further need to retain or process that information and it should not be linked or stored in association with my household Irish water account in any way.

Regards

Firblog

Any response from on high about this?

Irish Water: Allanah

Hi firblog,

We are very sorry for the delay. We are currently looking into this with the relevant department and will contact you once we receive any further information.

Thanks,
Allanah

Firblog

Irish Water: Allanah wrote: »

Hi firblog,

We are very sorry for the delay. We are currently looking into this with the relevant department and will contact you once we receive any further information.

Thanks,
Allanah

Hi, it has been nearly 3 weeks since I raised this issue; I really was expecting a substantial response to my issue at this stage.

Firblog

Irish Water: Siobhan wrote: »

Hi firblog,

Thanks your your reply.

Under our Data Protection policy, Irish Water may keep a customer's data for a reasonable period after the customer ceases to be supplied with water services but will not keep it for any longer than is necessary and/or as required by law, whether under the Data Protection Acts 1988 and 2003 or otherwise.

We understand your concerns with regard to treatment of your personal data and have requested further information on how we may process your request. A member of our team will respond to you as soon as possible with a more detailed answer. In the meantime you may wish to view our Data Protection policy here.

Please don't hesitate to contact us with you have any further questions.

Kind Regards,
Siobhan

Hi Siobhan, any sign of that further information you were waiting for? Would like to get that detailed answer to my request.

Firblog

Day 38, still no further along than I was when I posted on here waaaaay back in January, IW Mairead, Siobhan, Aaron and Agata haven't had the manners to let me know what has been happening / or not happening for weeks now.

vectorvictor

Firblog wrote: »

Day 38, still no further along than I was when I posted on here waaaaay back in January, IW Mairead, Siobhan, Aaron and Agata haven't had the manners to let me know what has been happening / or not happening for weeks now.

Maybe just give them your details and get the cheque. They've told you their policy, if your so scared of a water company having your details than the price is not getting your refund. That sounds harsh but your posts do come across as being pedantic for the sake of it and the best reply your going to get is we'll be careful we promise.

You can be fairly sure that if youve ever provided details to any company ranging from a clubcard to an airline or bank that your details are well and truly floating about uncontrolled anyway.

Indeed using this very site has already seen your data breached

Firblog

vectorvictor wrote: »

Firblog wrote: »

Day 38, still no further along than I was when I posted on here waaaaay back in January, IW Mairead, Siobhan, Aaron and Agata haven't had the manners to let me know what has been happening / or not happening for weeks now.

Maybe just give them your details and get the cheque. They've told you their policy,  if your so scared of a water company having your details than the price is not getting your refund. That sounds harsh but your posts do come across as being pedantic for the sake of it and the best reply your going to get is we'll be careful we promise.

You can be fairly sure that if youve ever provided details to any company ranging from a clubcard to an airline or bank that your details are well and truly floating about uncontrolled anyway.

Indeed using this very site has already seen your data breached

No company I have ever given my details to have ever had a breach of data - well none reported anyway. I don't give any company details unless absolutely necessary, electric & gas have same details as IW, just the address they supply and send bills to.

Don't know how you can say that using this site has 'seen my data breached', Boards don't know my name, address, phone number, DOB, anything except an email..

On the Irish water, I paid my bills and am entitled to a refund; I have no problem giving them this info to facilitate the refund; what I do have a problem with is them saying that they will need to retain that data, for no good reason - as they currently supply water without having that info.

On this forum, talk to Irish water, It has been a complete waste of time, I've been told that they are looking into this and will contact me when they get more info.. that was more than a month ago and no contact since; p*ss poor customer service I'm sure you'll agree.

Firblog

Hi, I have spoken to data protection regulator about this issue and they have requested that I write to you and forward your written response; I wrote to an address given to me by your telephone support people - a P.O box - about 2 months ago, outlining my position but have received no reply; I'd appreciate if you could arrange for a written response to be posted to my address so I may forward to the Data commissioner as they requested.

Cheers

GhostyMcGhost

So... you gave them your address in the end anyway? Could have saved yourself 6 months

Firblog

GhostyMcGhost wrote: »

So... you gave them your address in the end anyway? Could have saved yourself 6 months

Don't be silly Ghosty, I've no issue with giving them my address, sure that's were they deliver the water and where they delivered the bills for the water I used, perhaps you need to re-read the post and think very hard to try to figure out what the issue is. 

Irish Water: Amy

Hi Firblog,

Firblog wrote: »

I'd appreciate if you could arrange for a written response to be posted to my address so I may forward to the Data commissioner as they requested.

In order for us to locate your letter with our Administration team, we would need confirmation of the below details via PM.

- Your name;
- Address; and
- Contact number.

If you did not provide the above details in your letter, we would be unable to track this correspondence for you.

Thanks,
Amy

Firblog

Irish Water: Amy wrote: »

Hi Firblog,

Firblog wrote: »

I'd appreciate if you could arrange for a written response to be posted to my address so I may forward to the Data commissioner as they requested.

In order for us to locate your letter with our Administration team, we would need confirmation of the below details via PM.

- Your name;
- Address; and
- Contact number.

If you did not provide the above details in your letter, we would be unable to track this correspondence for you.

Thanks,
Amy

Hi Amy

In my letter I did not give my name or phone number, can you tell me how that info will help you find it?

Also you really don't need to find my letter, all you have to do is outline your response given to me here, put it on paper and send it to my address.

Regards

Irish Water: Amy

Hi Firblog,

Your name and address are required in order to send a letter to you. If you are unable to confirm these details via PM, I will unfortunately not able be able to assist you further with your query.

Thanks,
Amy

endacl

I’d say the folks in the IW office are having a right laugh at this one, OP!

TheBoyConor

Op, you're coming across as a being vexatious with this whole being awkward for the sake of it.

If you genuinely want the refund, will you just give your details so they can send you the cheque and stop being a twat about it. You're not being smart you're just making yourself look like an idiot.

GhostyMcGhost

TheBoyConor wrote: »

Op, you're coming across as a being vexatious with this whole being awkward for the sake of it.

If you genuinely want the refund, will you just give your details so they can send you the cheque and stop being a twat about it. You're not being smart you're just making yourself look like an idiot.

Plus, you can cash a cheque made out to “firblog”

vectorvictor

GhostyMcGhost wrote: »

Plus, you can cash a cheque made out to “firblog”

I'm debating between unsubscribing from this thread or just giving the OP the money myself (made out to cash, delivered under a bridge whilst walking away backwards so that his identity won't be revealed)

Some people like an argument just for the sake of it and to be fair to the OP Irish Water isn't a bad choice for him to vent at but I fear he's fighting a loosing battle and looking like an awful silly billy in the progress.

Firblog

Irish Water: Amy wrote: »

Hi Firblog,

Your name and address are required in order to send a letter to you. If you are unable to confirm these details via PM, I will unfortunately not able be able to assist you further with your query.

Thanks,
Amy

Why is my name required to send me a letter? IW didn't need it to send out bills? ' The Householder' sufficed..



I'd also like to thank everyone else for their constructive contributions to this thread while I'm at it :rolleyes:

Firblog

GhostyMcGhost wrote: »

TheBoyConor wrote: »

Op, you're coming across as a being vexatious with this whole being awkward for the sake of it.

If you genuinely want the refund, will you just give your details so they can send you the cheque and stop being a twat about it. You're not being smart you're just making yourself look like an idiot.

Plus, you can cash a cheque made out to “firblog”

Ah Ghostys back, have you figured it out yet, or do you need someone to explain it to you?

GhostyMcGhost

Firblog wrote: »

Ah Ghostys back, have you figured it out yet, or do you need someone to explain it to you?

Think you need some explaining

You want a cheque, give them your info

You want to be awkward for the sake of it? Grand, I’ll still be getting a laugh out of this thread in 2019

Best of luck cashing a cheque made out to “the householder”

RossieMan

This is comedy gold. Op is going for thread if the year.

Some real dickheads in this world.

Firblog

GhostyMcGhost wrote: »

Firblog wrote: »

Ah Ghostys back, have you figured it out yet, or do you need someone to explain it to you?

Think you need some explaining

You want a cheque, give them your info

You want to be awkward for the sake of it? Grand, I’ll still be getting a laugh out of this thread in 2019

Best of luck cashing a cheque made out to “the householder”

Good God Ghosty, go read the feckin thread, try to figure it out, then come back and say something sensible

RossieMan

Maybe you should do the same