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Affinity Card rate not applied

  • 24-01-2018 4:48pm
    #1
    tumble
    Registered Users, Registered Users 2 Posts: 40 ✭


    In September 2017 I took out a new affinity credit card with BOI to take advantage of the 2.9% interest rate on balance transfers for 12 months.  When my first statement arrived I saw that it stated the interest rate was charged at 1.214% and not the advertised rate.  

    I phoned the customer services number and eventually spoke to someone who said that yes the interest rate was incorrect and that they had amended the interest rate to the 2.9% and it would be all sorted in the statement after the next one I was to get. 

    The interest that had been applied in the first month was refunded, however, the interest rate has not been amended and is still taking interest at the 1.214% rate. Could someone please look into this and make the necessary correction to the interest rate and refund the excess interest that has been taken.   


     


Comments

  • #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi tumble,

    Thanks for your post.

    To have this investigated we'd suggest that you raise your query through Ask a Question on 365 Online. An adviser with access to your credit card will be happy to review the rate that has been applied and have this corrected.

    Thanks
    Tara


  • #3
    tumble
    Registered Users, Registered Users 2 Posts: 40 ✭tumble


    Bank of Ireland: Tara wrote: »
    Hi tumble,

    Thanks for your post.

    To have this investigated we'd suggest that you raise your query through Ask a Question on 365 Online. An adviser with access to your credit card will be happy to review the rate that has been applied and have this corrected.

    Thanks
    Tara
    I am not a BOI customer- I only have the credit card with BOI and am now regretting getting that - so don't have access to 365 online. How else can I get this resolved? I don't want to be told to go back to trying to resolve it over the phone as I would like confirmation in writing of the resolution of the issue


  • #4
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi tumble,

    Sorry, we weren't aware that you're not a current account holder with us. We'd be unable to provide written confirmation on an account query here through Boards. We can arrange a call from the credit card team if you'd like to send us a private message with your full name, first line of your address and your contact phone number. To send a private message, please click here.

    Thanks
    Tara


  • #5
    tumble
    Registered Users, Registered Users 2 Posts: 40 ✭tumble


    Bank of Ireland: Tara wrote: »
    Hi tumble,

    Sorry, we weren't aware that you're not a current account holder with us. We'd be unable to provide written confirmation on an account query here through Boards. We can arrange a call from the credit card team if you'd like to send us a private message with your full name, first line of your address and your contact phone number. To send a private message, please click here.

    Thanks
    Tara
    Thanks Tara PM sent


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