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  • 11-01-2018 3:20am
    #1
    Matej353
    Registered Users, Registered Users 2 Posts: 1 ✭


    Hello, I have problems with my access to account. I was in Holand for Christmas and when I got back at the end of december i couldn't withdraw money or pay in stores. Few days later I couldn't access my online 365 account and went to branch in Cahir where they told me that don't see any problems with card or problems whatsoever, and ordered a new card. Today I got check with my balance that was deducted from my bank account and a note for closure with a date of 4 January. I wasn't contacted by mail nore phone of any problems with the account and I want to know where will my card arrive and would it be valid and what with my money payed by the firm I am working for? I am waiting for two weeks without money and a valid card. It was very irresponsible from the BOI that no one contacted me and in the bank they didn' t have any information to assist me. Please look into my problem and contact me with further instruction on what to do next.
    Regard
    Matej


Comments

  • #2
    Bank of Ireland: Jane
    Closed Accounts Posts: 266 ✭✭Bank of Ireland: Jane


    Matej353 wrote: »
    Hello, I have problems with my access to account. I was in Holand for Christmas and when I got back at the end of december i couldn't withdraw money or pay in stores. Few days later I couldn't access my online 365 account and went to branch in Cahir where they told me that don't see any problems with card or problems whatsoever, and ordered a new card. Today I got check with my balance that was deducted from my bank account and a note for closure with a date of 4 January. I wasn't contacted by mail nore phone of any problems with the account and I want to know where will my card arrive and would it be valid and what with my money payed by the firm I am working for? I am waiting for two weeks without money and a valid card. It was very irresponsible from the BOI that no one contacted me and in the bank they didn' t have any information to assist me. Please look into my problem and contact me with further instruction on what to do next.
    Regard
    Matej
    Hi Matej353,

    Welcome to Boards and thanks for your post.

    We're sorry to hear this.

    We'd ask that you send us a PM with your full name and contact number so we can look into this for you. You can do this by clicking on the link below my name.

    Thanks again,
    Jane


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