Hyundai Tucson 2016 issues

4JAKE

Hi
Not sure if this is the best section for this but here goes,
2016 Tucson is having some issues at moment and I’m not entirely happy with how it’s been dealt with.

The main problem is that strangely it seems the Hill Decent assist is activating itself, even do it’s not switch on, causing the brakes to come on, and stick on, taking 2 or 3 re starts to release.

It has been to main dealer and left there for a week, but no problem found, returned to us and within 1 week problem showed itself once again..

It’s quit worrying as up to now it has only done it at low speed, but the worry is there now that it will do it at high speed.

The main dealer wants to take it back in but have not got a car to give us to meet our requirements..

Has anyone had similar problems with the Tucson?

Cee-Jay-Cee

Sorry I cant help with your problem but I certainly wouldn't be driving that car anywhere until its fixed, apart from anything, if something were to happen to the brakes resulting in an accident, you would be liable as you knew there was a problem and continued to drive the car. The fact you have had it back at the dealer and the problem was unresolved is irrelevant, you will be liable in the event of an accident.

You should bring the car back to the dealer (preferably towed or trailered) park it up and refuse to leave until the supply you with a suitable replacement.

Del2005

The most popular car sold for the last few years and a main dealer doesn't have any available for a temporary replacement. Could you bring it to a different dealer or ask yours to get a car from another dealer? Driving around with faulty brakes is a definite no no.

Toyotafanboi

Is a like for like replacement vehicle part of your warranty conditions?

To be fair if the dealer is offering to recheck the car and they've offered you a replacement car, they can't really do much more, unless it states in your warranty agreement that you are entitled to a like for like replacement, which you can be sure it doesn't. So it may be in your interest to accept what they offer and make do for a few days to get the car reinspected, as others have pointed out the car could be a liability.

You won't find a dealer in the country with a fleet of Tucson courtesy cars. I'd say i20/ 30's are the norm and even at that they are at the dealers discretion, the manufacturer doesn't regulate it afaik.

ice.cube

Hyundai can provide a replacement car through a rental company. They will have a suitable sized car for you. The work in conjunction with the AA and Enterprise Rent a Car. Make sure you push for them to organize a similar sized vehicle.

Toyotafanboi

ice.cube wrote: »

Hyundai can provide a replacement car through a rental company. They will have a suitable sized car for you. The work in conjunction with the AA and Enterprise Rent a Car. Make sure you push for them to organize a similar sized vehicle.

It's to a maximum value of €35.00 per day though?

4JAKE

We are not talking a few days here, it was in for a week already, and they have said they may have it for longer this time.

The problem is not a constant one or showing up on diagnostics so they need to drive it until it shows up again apparently.

It’s costing me every time I transfer insurance, and I can only do it a couple of times..

I just want it fixed now, I don’t want to hear that nothing showed up on computer, I’ve heard of a few similar stories, although not identical there was some very similar features.. but main dealer is saying it’s a first ... surprise surprise

Alanstrainor

I can appreciate that you're beyond frustrated here. It's a very new car still and it should not be having these issues. But I can also see it from the other side, if there is no fault logged and they can reproduce then it leaves them in a difficult spot. I think you're going to have to leave it with them again, and they'll drive it as much as they can to reproduce. The costs of swapping insurance is another pain on your side, but perhaps when this is over and fixed you can ask for a deal on the cars next service or something?

Toyotafanboi

4JAKE wrote: »

We are not talking a few days here, it was in for a week already, and they have said they may have it for longer this time.

The problem is not a constant one or showing up on diagnostics so they need to drive it until it shows up again apparently.

It’s costing me every time I transfer insurance, and I can only do it a couple of times..

I just want it fixed now, I don’t want to hear that nothing showed up on computer, I’ve heard of a few similar stories, although not identical there was some very similar features.. but main dealer is saying it’s a first ... surprise surprise

The dealer isn't charging you to change your insurance. Maybe you should question your insurers on their position regarding their policy on temporary transfers vs. customer service and your already high premium. Many insurers offer unlimited free temp transfers, Allianz and Aviva for example.

You may need to be a little more accepting of what they say and try to work with them as opposed to getting your back up. You can be sure if there was a button they could push or a part they could replace to fix the car then they would. If the fault isn't presenting for them, the car passes a visual inspection and there are no fault codes then there is literally nothing they can do bar continue to drive the car until it faulters for the mechanic.

Where have you heard your similar stories?

ice.cube

Toyotafanboi wrote: »

It's to a maximum value of €35.00 per day though?

I wouldn’t have thought so if it was warranty related. The reason it is set up is to take away the need for Hyundai to have as many courtesy cars as they would need.

Toyotafanboi

ice.cube wrote: »

I wouldn’t have thought so if it was warranty related. The reason it is set up is to take away the need for Hyundai to have as many courtesy cars as they would need.

To be fair virtually every manufacturer has an agreement with one of the big rental companies, usually Enterprise to provide temporary replacement cars in the case that a customers car is undriveable and recovered to a workshop.

Generally though and this is very general, there is usually a limit in value and a limit in days and most are generally 3 days at 35.00 per day, give or take. The only way it will be extended time wise is if there is a definite line of investigation in tandem with the manufacturer or a part is on back order.

It's a mobility guarantee, but it doesn't stipulate like for like replacement and they certainly won't be paying for a rental Tucson while the garage test drive the OP's car indefinitely to reproduce a fault, whether it be right or wrong. I'm not denying the OP is having issues or anything like that but everyone needs to work together to get the car fixed.

4JAKE

Toyotafanboi wrote: »

The dealer isn't charging you to change your insurance. Maybe you should question your insurers on their position regarding their policy on temporary transfers vs. customer service and your already high premium. Many insurers offer unlimited free temp transfers, Allianz and Aviva for example.

You may need to be a little more accepting of what they say and try to work with them as opposed to getting your back up. You can be sure if there was a button they could push or a part they could replace to fix the car then they would. If the fault isn't presenting for them, the car passes a visual inspection and there are no fault codes then there is literally nothing they can do bar continue to drive the car until it faulters for the mechanic.

Where have you heard your similar stories?

Can you point me to where I said the dealer is charging me for the insurance??

What’s stipulated by my insurance policy is not the issue, when I took out the policy having to transfer policy off new car for weeks at a time wasn’t something I could foresee in the future..

They had it 7 days already and problem did not show, it took near 14 more days before it showed again, there is a limited amount of days left that I can transfer it for so I don’t actually know what Is going to happen.


Anyway what I want to know has anyone else had a similar problem with a Tucson

ice.cube

Toyotafanboi wrote: »

To be fair virtually every manufacturer has an agreement with one of the big rental companies, usually Enterprise to provide temporary replacement cars in the case that a customers car is undriveable and recovered to a workshop.

Generally though and this is very general, there is usually a limit in value and a limit in days and most are generally 3 days at 35.00 per day, give or take. The only way it will be extended time wise is if there is a definite line of investigation in tandem with the manufacturer or a part is on back order.

It's a mobility guarantee, but it doesn't stipulate like for like replacement and they certainly won't be paying for a rental Tucson while the garage test drive the OP's car indefinitely to reproduce a fault, whether it be right or wrong. I'm not denying the OP is having issues or anything like that but everyone needs to work together to get the car fixed.

Yes your correct. An extension would have to come from the manufacturer rather then the garage themselves. If the dealer where not providing sufficient updates, you can be sure that they would cut off the payment of the rental.

I’d like to think though from a customer service perspective that the dealer would be ensuring that the customer was being looked after. I have seen rentals provided by manufacturers lasting a couple of weeks.

I agree that it may be pretty unlikely given that it’s an intermittent fault, but it wouldn’t stop me pushing for it since it’s related to the brakes. If you don’t ask you don’t get.

If it was me I’d just want it fixed, I wouldn’t really care what was supplied as a replacement as long as it wasn’t a little shopping trolley. Not everyone is that understanding however after spending thousands on a new car.

4JAKE

ice.cube wrote: »

Yes your correct. An extension would have to come from the manufacturer rather then the garage themselves. If the dealer where not providing sufficient updates, you can be sure that they would cut off the payment of the rental.

I’d like to think though from a customer service perspective that the dealer would be ensuring that the customer was being looked after. I have seen rentals provided by manufacturers lasting a couple of weeks.

I agree that it may be pretty unlikely given that it’s an intermittent fault, but it wouldn’t stop me pushing for it since it’s related to the brakes. If you don’t ask you don’t get.

If it was me I’d just want it fixed, I wouldn’t really care what was supplied as a replacement as long as it wasn’t a little shopping trolley. Not everyone is that understanding however after spending thousands on a new car.

I’m not in anyway concerned about the age or make of car etc, but it has full fill the role that I purchased this car for, I.e a family car that clocks up a lot of mileage... but again I don’t have the luxury of being able to transfer insurance over for weeks... and I definitely don’t feel like I should have to with a near new car,

Dakota Dan

4JAKE wrote: »

We are not talking a few days here, it was in for a week already, and they have said they may have it for longer this time.

The problem is not a constant one or showing up on diagnostics so they need to drive it until it shows up again apparently.

It’s costing me every time I transfer insurance, and I can only do it a couple of times..

I just want it fixed now, I don’t want to hear that nothing showed up on computer, I’ve heard of a few similar stories, although not identical there was some very similar features.. but main dealer is saying it’s a first ... surprise surprise

You're charged to transfer insurance? That's new to me.

bazz26

Very common these days, it's how they can offer cheaper premiums up front to under cut competitors and then charge you for admin work during the policy term. A similar business model to Ryan Air.

4JAKE

bazz26 wrote: »

Very common these days, it's how they can offer cheaper premiums up front to under cut competitors and then charge you for admin work during the policy term. A similar business model to Ryan Air.

Well I wouldn’t go as far as saying the premium was cheap, I think most now charge for transfer, you may get 1 transfer free but after that you pay

bazz26

Well I did say cheaper rather than cheap. Undercutting competitors brings in extra business because people will go for the cheaper price they get up front but most of that can be made back by charging customers for administrative stuff that other companies may include. It's also designed to cut down on the number of part time wheeler dealer types who buy and sell numerous cars from frequently changing over between cars when they should be taking out a proper motor trade policy to cover the business they are involved in.

Bottom line is read the small print for hidden charges and work out the total cost rather than the headline "cheaper" initial figure.

4JAKE

bazz26 wrote: »

Well I did say cheaper rather than cheap. Undercutting competitors brings in extra business because people will go for the cheaper price they get up front but most of that can be made back by charging customers for administrative stuff that other companies may include. It's also designed to cut down on the number of part time wheeler dealer types who buy and sell numerous cars from frequently changing over between cars when they should be taking out a proper motor trade policy to cover the business they are involved in.

Bottom line is read the small print for hidden charges and work out the total cost rather than the headline "cheaper" initial figure.

Again, when dropping 34k on a new car, the insurance companies policy with regards of temporary transfers was not something I envisaged I would need to be concerned with lol

Toyotafanboi

4JAKE wrote: »

Again, when dropping 34k on a new car, the insurance companies policy with regards of temporary transfers was not something I envisaged I would need to be concerned with lol

Unfortunately, it's on your radar now and something you can consider for next year's policy.

New cars aren't immune to failure by any means. Hindsight is always 20:20 though.