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refund visa debit

  • 20-12-2017 12:07pm
    #1
    millivanilli
    Registered Users, Registered Users 2 Posts: 131 ✭✭


    Hi there, I ordered something online from a website which has not delivered my items within the time the said, and they are not responding to my emails. I'm not sure if it is a scam site or just very poorly managed. Is it possible to get the transaction reversed if I paid with a visa debit? thanks 


Comments

  • #2
    Bank of Ireland: Jane
    Closed Accounts Posts: 266 ✭✭Bank of Ireland: Jane


    millivanilli wrote: »
    Hi there, I ordered something online from a website which has not delivered my items within the time the said, and they are not responding to my emails. I'm not sure if it is a scam site or just very poorly managed. Is it possible to get the transaction reversed if I paid with a visa debit? thanks
    Hi millivanilli,

    Thanks for posting here on Boards.

    You can dispute this transaction by filling out a form and posting it to us. Please see here to download a Visa Debit Dispute form at the bottom of the page. We'd advise that you include any correspondence you have from the retailer, or e-mails that you have sent in attempt to make contact.

    Please let us know if we can help further with this.

    Wishing you a Merry Christmas and a Happy New Year.

    Thanks again, Jane


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