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HKC SecureComm problems

  • 06-12-2017 2:09pm
    #1
    nomonnofun
    Registered Users, Registered Users 2 Posts: 4 ✭


    Hi all

    We just got a new alarm system installed including HKC SecureComm system and I have the app on my phone. When I am at home it works (which is a bit pointless as I have the alarm keypad in front of me!) but when I am in work I cannot connect - I get this message:

    Unable to connect to the SecureComm service, please check the phone signal level and data is enabled.

    (Mod note see the charter about illegal non vat projects please)


    Does anyone have any suggestions? Thank you!


Comments

  • #2
    fred funk }{
    Registered Users, Registered Users 2 Posts: 6,827 ✭✭✭fred funk }{


    Sounds like your phone hasn't a Internet connection when you're in work. If it works at home then it's not the unit as you connect to HKC servers regardess of where you are.

    Can you browse the internet in work?


  • #3
    nomonnofun
    Registered Users, Registered Users 2 Posts: 4 ✭nomonnofun


    Hi Fredfunk thanks so much for replying. I have a very strong WiFi connection using my phone in work, so that doesn’t sound like the problem.....


  • #4
    stuartkee
    Registered Users, Registered Users 2 Posts: 297 ✭✭stuartkee


    Could be the wifi you are connected to doesn't have access to the HKC servee. Port 50001 . If you turn off the wifi does it work? If so then it's the router not allowing access


  • #5
    nomonnofun
    Registered Users, Registered Users 2 Posts: 4 ✭nomonnofun


    stuartkee wrote: »
    Could be the wifi you are connected to doesn't have access to the HKC servee. Port 50001 . If you turn off the wifi does it work? If so then it's the router not allowing access

    Ah, ok, thank you I’ll try that in work tomorrow and report back!


  • #6
    stuartkee
    Registered Users, Registered Users 2 Posts: 297 ✭✭stuartkee


    The issue is your server in work has the app blocked stay on 3g and it will work fine .





    quote="nomonnofun;105486729"]Ah, ok, thank you I’ll try that in work tomorrow and report back![/quote]


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  • #7
    nomonnofun
    Registered Users, Registered Users 2 Posts: 4 ✭nomonnofun


    Thank you so much for your help, stuartkee and fredfunk, you were absolutely right! I turned off WiFi on my phone in work and it has worked perfectly :)


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