Phone extensions no longer work after FTTH installed

fme

Hi,
We just had FTTH installed last thursday but now our landline no longer works.
We arranged for fibre box to be installed in utility room and then run to wifi router in attic where the original eir phone port is located.
Now if we plug a handset directly into the router it does get a dial tone ok.
I assumed just plugging router into the eir port would have worked but not so.
I'm guessing you will say that internal wiring is responsibility of homeowner, in which case I have 2 points/questions:
1) It would be nice to be told you would need to rewire, ahead of installation, or that the install engineer would offer guidance.
2) Have you any documentation/guidance on how to connect the F2000 router to multiple internal points?


If i cant get this figured out (without paying an engineer to do the job) then we may have to cancel within the 14 days..

Thanks,
Fergus.

eir: Adam

fme wrote: »

Hi,
We just had FTTH installed last thursday but now our landline no longer works.
We arranged for fibre box to be installed in utility room and then run to wifi router in attic where the original eir phone port is located.
Now if we plug a handset directly into the router it does get a dial tone ok.
I assumed just plugging router into the eir port would have worked but not so.
I'm guessing you will say that internal wiring is responsibility of homeowner, in which case I have 2 points/questions:
1) It would be nice to be told you would need to rewire, ahead of installation, or that the install engineer would offer guidance.
2) Have you any documentation/guidance on how to connect the F2000 router to multiple internal points?


If i cant get this figured out (without paying an engineer to do the job) then we may have to cancel within the 14 days..

Thanks,
Fergus.

Hi Fergus,

Thanks for getting in touch. Sorry to hear you're experiencing these issues with your service. You'll need to get in touch with our technical support department about this and they'll be able to advise you further. their direct number is 1890260260 or you can freephone 1901 and you'll be able to get through to them on the phone. You can also get in touch with them through our online chat service here: https://www.eir.ie/chatnow/

- Adam

fme

Thanks.
I managed to get this sorted by rewiring cables myself in the end. Its not pretty but it works...

eir: Adam

fme wrote: »

Thanks.
I managed to get this sorted by rewiring cables myself in the end. Its not pretty but it works...

Glad to hear you've got this sorted

- Adam