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  • 24-11-2017 8:17pm
    #1
    VonLuck
    Registered Users, Registered Users 2 Posts: 2,361 ✭✭✭


    Back in March of last year my 2 year contract with Meteor was up and decided to switch to the pay monthly offer of €15 which did not have a contract. I was told that I needed to change my account over to Eir at the time. This was all fine, but now I am trying to upgrade my phone and I am being told that I am not eligible until next year. How can this be when I am on a monthly bill pay plan?


Comments

  • #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    VonLuck wrote: »
    Back in March of last year my 2 year contract with Meteor was up and decided to switch to the pay monthly offer of €15 which did not have a contract. I was told that I needed to change my account over to Eir at the time. This was all fine, but now I am trying to upgrade my phone and I am being told that I am not eligible until next year. How can this be when I am on a monthly bill pay plan?
    Hi VonLuck,

    Thanks for getting in touch. If you PM me your number, PIN and full name I'll look into this for you.

    - Adam


  • #3
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    VonLuck wrote: »
    Back in March of last year my 2 year contract with Meteor was up and decided to switch to the pay monthly offer of €15 which did not have a contract. I was told that I needed to change my account over to Eir at the time. This was all fine, but now I am trying to upgrade my phone and I am being told that I am not eligible until next year. How can this be when I am on a monthly bill pay plan?
    Hi VonLuck, 

    Thanks for getting in touch with us. 

    I'm sorry to hear this. Would you like to PM me your account details, name on the account and I'll clarify this for you. 

    Thanks

    Tracey 


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