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Not Secure Your connection is not Private

  • 16-11-2017 11:58am
    #1
    Gerry1995
    Registered Users, Registered Users 2 Posts: 224 ✭✭


    I get this error when I attempt to access the amazon.co.uk site. I use MS Surface Pro Windows 10 fully updated, Chrome, Edge, Firefox browsers updated. I use Malwarebytes, Windows Defender and Avast. I also use CCLeaner. I have tried to access while turning off all antivirus also.


Comments

  • #2
    swampgas
    Registered Users, Registered Users 2 Posts: 3,588 ✭✭✭swampgas


    Gerry1995 wrote: »
    I get this error when I attempt to access the amazon.co.uk site. I use MS Surface Pro Windows 10 fully updated, Chrome, Edge, Firefox browsers updated. I use Malwarebytes, Windows Defender and Avast. I also use CCLeaner. I have tried to access while turning off all antivirus also.

    Might be worth checking if CCleaner is the problem:

    https://www.howtogeek.com/326742/ccleaner-was-hacked-what-you-need-to-know/


  • #3
    Gerry1995
    Registered Users, Registered Users 2 Posts: 224 ✭✭Gerry1995


    I only started using CCleaner when I first got this problem about a month ago and a combination of running CC, Avast and MS Defender sorted the problem. I have check the version as per your link (thank you) and it seems ok. Running all of the above now does not fix my problem


  • #4
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Avast breaks every HTTPS connection your machine makes. When it screws up(it inevitably does) then you get errors like that.


  • #5
    Gerry1995
    Registered Users, Registered Users 2 Posts: 224 ✭✭Gerry1995


    So, I have uninstalled Avast rebooted and still have the problem


  • #6
    swampgas
    Registered Users, Registered Users 2 Posts: 3,588 ✭✭✭swampgas


    Is it just for amazon.co.uk or are other https sites affected as well?


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  • #7
    Gerry1995
    Registered Users, Registered Users 2 Posts: 224 ✭✭Gerry1995


    So far only Amazon. I can access it on another Win 10 pc I have here


  • #8
    swampgas
    Registered Users, Registered Users 2 Posts: 3,588 ✭✭✭swampgas


    Gerry1995 wrote: »
    So far only Amazon. I can access it on another Win 10 pc I have here

    Compare the info you get when you check the security information on the two windows systems. In Firefox you click the green lock icon and drill down to the certificate. If you are seeing the same certificate on both?

    Under certificate details will be a certificate hierarchy. Check if these are different.

    Is one certificate showing up as trusted and one not?

    Both should be the same. I'm wondering if some of your root certificates have been deleted? Or worse, if a bogus root cert has been installed ...


  • #9
    Gerry1995
    Registered Users, Registered Users 2 Posts: 224 ✭✭Gerry1995


    Ok, solved. I was using a dns proxy with fixed dns ip address. when I let it get DNS ip address automatically it works fine.
    Many thank to all for advice.


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