Can't get through to the phone numbers

MiddyBeth

Hi, I am trying to ring both numbers for the last week to discuss change of address so I can get refund but neither work. Can you advise? 
Thanks

Irish Water: Micheal

Hi there,

Thanks for your message.

We are sorry to read you have been experiencing delays in contacting our Billing Department recently. This department is experiencing high call volumes due to refund queries.

Please DM us the following details and we will be more than happy to assist with your query:

- Account number
- Name on account
- Supply address
- WPRN

Kind regards,
Micheal

MiddyBeth

Thanks, mail sent!

Larrsson

hi there
I am having the same issue, can you advise

Irish Water: Micheal

Larrsson wrote: »

hi there
I am having the same issue, can you advise

Hi there,

Thanks for your message.

We are very sorry to read you have been experiencing delays.

Please DM us the following details and we will be more than happy to assist with your query:

- Account number
- Name on account
- Supply address
- WPRN

Kind regards,
Micheal

ck_303

Irish Water: Micheal wrote: »

Larrsson wrote: »

hi there
I am having the same issue, can you advise

Hi there,

Thanks for your message.

We are very sorry to read you have been experiencing delays.

Please DM us the following details and we will be more than happy to assist with your query:

- Account number
- Name on account
- Supply address
- WPRN

Kind regards,
Micheal

Hi Michael

I have also sent a DM as we are having issues contacting Irish Water.

Thank you

Conor & Monica.

Irish Water: Micheal

ck_303 wrote: »

Irish Water: Micheal wrote: »

Larrsson wrote: »

hi there
I am having the same issue, can you advise

Hi there,

Thanks for your message.

We are very sorry to read you have been experiencing delays.

Please DM us the following details and we will be more than happy to assist with your query:

- Account number
- Name on account
- Supply address
- WPRN

Kind regards,
Micheal

Hi Michael

I have also sent a DM as we are having issues contacting Irish Water.

Thank you

Conor & Monica.

Hi there,

Thanks for your message.

We are sorry for the inconvenience, our Billing Department is experiencing high volume of calls due to the refunds deadline.

A member of team will be in contact with you in due course.

Kind regards,
Micheal

somesoldiers

I am in the US today, have just been told I need to change address for me refund today, am assuming my wife cannot call?


Actually I will just DM the details, can you guarantee DM details received buy 530 Irish time will be accepted as meeting the deadline?

Irish Water: Micheal

Hi somesoldiers,

Thanks for your message.

You can manage your account details online by visiting our website here. This will allow you to update your correspondence address on your account.

Alternatively, if you DM us the following details, we will assist with your query:

- Account number
- Name on account
- Supply address
- WPRN

Kind regards,
Micheal

somesoldiers

ok thanks I have added my new address now