Seeking Refund for Scenic Flight Voucher

JoeBrown1990

Hey people,
Just wondering what are my rights here, legal advice? Here's the situation.
About two or three months ago, I bought a voucher from an online store for a half hour scenic flight for three people, to take off from Airport X (not Dublin Airport).
The original date had to be rebooked, cuz one of my fellow passengers fell ill. So I called up the airport, got a new date for last Sunday (November 5). I confirmed that the number the online store gave me for the airport was indeed correct by going to the airport's website.
Come last Sunday, myself and the two other people get to the airport, after a journey of about two hours. To our shock, the receptionist says there is no booking information for us. She also states that there are no pilots booked for that day. She apologizes, gives me her number (I do not give her mine) and we leave.
Half-way home (about an hour later) I get a phone call from said receptionist, who apologizes and says she found my booking info. Too late now, but so as to not cause a scene on the bus, I accept her apology and tell her I will be seeking a new date.
I get home and I write an email to Airport X's management.
On Monday (November 4), the receptionist calls and apologises again. She does not mention that she had told me there were no pilots available (which I had pointed out in my email would have meant my journey to the airport would have been wasted if true, even if there were no mishaps with my own booking). She offers to rebook me for a later date.

I write a second email on Monday, in which I state that while I do accept the apology, no offers of any kind of restitution have yet been made. Tuesday goes by, no emails back, no phone calls.
Wednesday afternoon, I give the airport a call. I get a pilot, who tells me that he was in fact at the airport that day, and was my pilot, in complete contradiction to what the receptionist told me on Sunday. Given that I was busy at that moment, I tell him to contact management to get back in touch with me.
Three hours later, I get an email from them. They apologise and say there were pilots available Sunday, they say they're confused about my attitude, and ask for a copy of my voucher.
On Thursday afternoon, once I get the opportunity to, I email them a copy of my voucher and explain how this all looks to me. I also explain that in restitution, I would accept taxi vouchers, if not Dublin Bus vouchers.
Thursday evening, I get my to date, last reply from the airport. They say they can offer me a 60 minute flight, and if I don't find this agreeable, to contact them.
On Friday afternoon, the 10th, I explain that I cannot accept a 60 min flight. The reason being that one of my fellow passengers is a 7yr old girl, on her first flight, and does not sit still for longer than a half hour.

As of the time of writing, it's now Sunday morning, a full week since we were supposed to have flown. I have not yet received a reply regarding my non-acceptance of the 60 min flight.
What are my rights here, what can I do legally? To make it clear, the voucher that I bought and paid for came from a third party company, who on their site, state that once a voucher is activated, no refunds can be made.
Can I seek a refund from the airport?

Indricotherium

Are there terms and conditions with the voucher that say what happens should the supplier be unable to fulfil it?

JoeBrown1990

Indricotherium wrote: »

Are there terms and conditions with the voucher that say what happens should the supplier be unable to fulfil it?

Will be able to check tonight but off hand all I can remember is wording that says once the voucher has been activated there can be no refund.

Edit- have checked their t and c and it appears that I would have to write to the voucher company and allow airport to have an opportunity to have their say. Basically a dispute.

hullaballoo

Moderator: OP, you already have a thread in Consumer Issues and legal advice is prohibited in this forum.

Thread closed.