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SPC Connect Offline since changing broadband

  • 08-11-2017 11:18PM
    #1
    Finn Dub
    Registered Users, Registered Users 2 Posts: 160 ✭✭


    Hi,

    I've recently changed from Vodafone fibre to Sky fibre. Since I changed the router my SPC app will not connect to my alarm. Broadband is working fine and the powerline adaptors are showing all green lights.

    Any ideas?

    Thanks


Comments

  • #2
    fred funk }{
    Registered Users, Registered Users 2 Posts: 6,843 ✭✭✭fred funk }{


    Panel probably needs a restart.


  • #3
    Finn Dub
    Registered Users, Registered Users 2 Posts: 160 ✭✭Finn Dub


    fred funk }{ wrote: »
    Panel probably needs a restart.

    Any idea how I would do that?


  • #4
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,790 Mod ✭✭✭✭KoolKid


    Do you have engineer access?
    What version of firmware is on the panel do you know?
    From engineer goto Utilities > Software Version.
    System Restart is also in that menu.
    If you dont have engineer access try a hard restart by removing the mains power & battery.


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