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Omega repair

  • 29-10-2017 11:25pm
    #1
    ronnie3585
    Registered Users, Registered Users 2 Posts: 6,675 ✭✭✭


    I've a 2011 Seamaster Co-Axial that appears to have a stripped crown. It no longer locks or winds the main spring. I've had the watch since nearly new and am very p*ssed off about it as the watch has had very little use and has been extremely well looked after.

    I got on to Weirs who said their only option was to send it back to Omega for a service (at a cost of €600) and only then would they diagnose the problem and give me an estimate for the cost of a repair. Again, very unsatisfactory. My position is that this is a defective product, however the only way I can even get close to Omega to ventilate my claim is to pay 600 bucks up front:mad: I couldn't be arsed with the hassle of chasing them in small claims court so I'm looking for a good horologist to take a look at it.

    I used Emily Nerney before on two of my watches. She did lovely work but appears to have vanished. Could anyone recommend someone else?

    Cheers.


Comments

  • #2
    saccades
    Registered Users, Registered Users 2 Posts: 1,274 ✭✭✭saccades


    Richard Askham - in the UK though.


  • #3
    bren2002
    Registered Users, Registered Users 2 Posts: 1,208 ✭✭✭bren2002


    Fast Fix in Dundrum might seem like an odd recommendation but they outsource to a specialist.

    I had an 09 PO serviced and a main wheel replaced about this time last year.


  • #4
    Fanny Wank
    Registered Users, Registered Users 2 Posts: 1,288 ✭✭✭Fanny Wank


    bren2002 wrote: »
    Fast Fix in Dundrum might seem like an odd recommendation but they outsource to a specialist.

    I had an 09 PO serviced and a main wheel replaced about this time last year.

    This is interesting. What are their prices like?


  • #5
    bren2002
    Registered Users, Registered Users 2 Posts: 1,208 ✭✭✭bren2002


    Cant remember to be honest. But they will open and review for a nominal fee. It wasnt the 600 + Omega were asking. I have a figure of 300 for everything in my head, but i could be wrong.

    I think they outsource to a retired Swatch/ETA engineer.


  • #6
    valoren
    Registered Users, Registered Users 2 Posts: 5,554 ✭✭✭valoren


    Do you have the warranty? I think Omega gave a 7 year warranty with the co-axial movement?


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  • #7
    Homer
    Registered Users, Registered Users 2 Posts: 4,372 ✭✭✭Homer


    bren2002 wrote: »
    Cant remember to be honest. But they will open and review for a nominal fee. It wasnt the 600 + Omega were asking. I have a figure of 300 for everything in my head, but i could be wrong.

    I think they outsource to a retired Swatch/ETA engineer.

    I asked recently about servicing my Stowa Marine Original and they quoted just under €300 as it was in the same bracket as an Omega.. (their words)

    Its certainly a damn sight cheaper than a AD return to manufacturer service!


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